Support

We're here to help you with questions and bugs. ENGLISH ONLY!

13.0k Topics 38.2k Posts
  • Important Info - Please Read

    Pinned Locked
    6
    10 Votes
    6 Posts
    25k Views
    -I suspect someone is cheating, how can I be sure?

    We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.

    As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports.

    Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.

    There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:

    Illegal transfers To be reported under Illegal Transfers

    Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller

    Collusion **

    A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals

    Offensive language

    Offensive names, league names, profiles, insults via PMs, Crew Names.....etc

    Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English England.png language ONLY!

    Report users on our knowledge base / helpcenter!

  • Can't find your Topic/Post? Read this!

    Pinned Locked
    2
    26 Votes
    2 Posts
    14k Views
    - How can I access other languages forums?

    It's in fact quite easy and you can do it just with 3 mouse clicks:

    0_1550568934914_b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png

    0_1550568966432_f0bf120d-7526-4891-8ef0-4eff70481680-image.png

    0_1550568980894_0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png

  • 1 Votes
    1 Posts
    12 Views
    No one has replied
  • HACKER IN MY LEAGUE!!!

    Locked
    2
    1 Votes
    2 Posts
    36 Views

    @MattCosta

    Hi there,

    Cheatings will never be discussed or handled through the forum. If you send in a ticket through our customer support at https://support.onlinesoccermanager.com/hc/en-us then you need to be patient until you receive a reply from them. Depending on how busy it is, it might take several days before they can reply.

  • Knockout

    5
    0 Votes
    5 Posts
    46 Views

    I see, thank you for your help 🙂

  • lost the account

    Locked
    2
    0 Votes
    2 Posts
    21 Views

    @murad7777_1

    Hi there,

    For account issues you will have to contact our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

  • Ranking question

    2
    1 Votes
    2 Posts
    55 Views

    Hello,
    30 Days Ranking System
    It should show managers with the most medals in the last 30 days, but there might be bugs or delays affecting the accuracy.

    Club History B League
    The Club History B League might be temporarily removed for updates or maintenance. Check official announcements or support for details.

    Hope this helps!

  • Unfair Results

    Locked
    2
    0 Votes
    2 Posts
    31 Views

    @oigioioi

    Hi there,

    While I understand that losing can be frustrating, that doesn't mean that when you have better stats then your opponent you automatically will win that match. There are so many tiny things that can impact the result. So try to come up with different tactics, get players from the same nationality, etc.

  • Buyed Gold player Set

    2
    0 Votes
    2 Posts
    29 Views

    @VanDeLu

    Hi there,

    It's not in your inventory (the blue-yellow OSM bag)? How long ago did you purchase the Gold Pack? You will have to use it in 7 days after the purchase or the Pack will be removed from your inventory.

  • Changing information crew [Dutch]

    21
    0 Votes
    21 Posts
    395 Views

    @Matór-_NL
    @patser_NL said that his description doesn’t get flagged on browser. Have you tried browser and app?

  • My 70 Boss Coins deleted

    Locked
    6
    0 Votes
    6 Posts
    54 Views

    @logrollin

    Hi there,

    You probably spend them on something as Bosscoin do not dissapear on their own. You will indeed need to contact customer support to get more details on what happened. You can find the customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

  • Away goal rule

    Locked
    2
    0 Votes
    2 Posts
    19 Views

    @iavaronss

    Hi there,

    They probably won't remove it. They are looking at when the specific tournament has been added on OSM. Those that were added before the away goal rule was changed, still have that rule applied. Newly added tournaments do not have the away goal rule.

  • 0 Votes
    2 Posts
    44 Views

    @Captain-Marshall
    Hello mate...there are no promo codes available at the moment...follow the socials of the game where promo are announced from time to time....

  • How

    4
    0 Votes
    4 Posts
    81 Views

    @_MIKHA_

    It would be nice to know which player it was and on which of your clubslots this happened. There have been similar cases, but they couldn't find any reason behind it. So the more info we get, the closer we might get to figuring this out. Especially if it is related to league updates.

  • Multi-account

    Locked
    2
    0 Votes
    2 Posts
    34 Views

    @Zé-Caturra-0

    Hi there,

    Cheatings won't be handled on the forum. You will have to report them through our customer support. You can find them through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet with the necesarry info and proof.

  • Rewards Revu slots game

    3
    0 Votes
    3 Posts
    26 Views

    @Tokkie66_NL

    Hi there,

    Offers on the offerwalls for free Bosscoins are handled by our external partners. In your case that's Revu. That means that you will have to contact them through the offerwall for assistance.

  • Are there any promo codes currently?

    1
    1 Votes
    1 Posts
    38 Views
    No one has replied
  • My resignation

    Locked
    3
    0 Votes
    3 Posts
    49 Views

    Hi mate,

    if you resign once you cannot join the same league again. Make sure to be more careful next time.

  • 0 Votes
    2 Posts
    35 Views

    @Erak1n
    Hi there.
    I understand what you’re trying to say. However wing play is more commonly used with 4-3-3 B or A formations. LM and RM are usually used in formations with 5 midfielders (like 4-5-1). This formation is not used as much, which is the reason for these players appearing less on the transfer list. Usually this formation is used when managing international teams, so you can find these players there.
    You should keep an eye out on the transfer list for these players, but the best solution is to use your scout to find these players, and choose the LM or RM option when choosing the specific position. You will get the best options.
    JAY ZO

  • I did not receive my achievement coins !

    Locked
    6
    2 Votes
    6 Posts
    86 Views

    Thank you for checking @SpecialOne

    @abdoatef_52 as one of the admins of OSM has explained the situation, I will close your topic.