• AlipateA

    Alipate

    Locked Support
    2
    0 Votes
    2 Posts
    66 Views
    FC Eddie_NLF

    @Alipate

    Hi there,

    If you still have issues, then we need to have more details about why you can't enter the game?

  • M

    ads on pc

    Support
    2
    0 Votes
    2 Posts
    75 Views
    FC Eddie_NLF

    @mr-karel_2_NL

    Hi there,

    I'm assuming you are talking about watching videos for the free Bosscoin or to reduce the timers. If that's the case, then there is nothing to do about it. This is a known issue and is being worked on.

    If you are talking about something else, then please give us some more details.

  • A

    Error

    Support
    2
    0 Votes
    2 Posts
    62 Views
    FC Eddie_NLF

    @AleCino

    Hi there,

    Assuming you use the OSM app on your iPhone/iPad, then there is nothing that you can do. This is a known issue, but so far there is no fix for it. It's advised to play OSM on a different platform.

  • A

    I bought a package with "ads are hidden" but it did not works.

    Support
    4
    0 Votes
    4 Posts
    84 Views
    FC Eddie_NLF

    @Abdelaziz-bin-shik-shok

    With the Bosscoins packages that hide the ads, this will disable the ads that you would normally see at the top and the sides of your screen on every page. It won't disable the ads when you watch a video for free Bosscoins, to speed up timers or to buy a player on the transferlist.

    It also won't hide the video when you tap on the orange 'continue + more' button in the OSM app after you watched your match. This is for the free Club Funds + Bosscoins where you watch the three videos from your Finance page.

  • G

    Scout

    Locked Support
    2
    0 Votes
    2 Posts
    72 Views
    FC Eddie_NLF

    @gesúcristofrittomisto_9

    Hi there,

    There could be numerous reason for why you can't scout him.

    He has already been bought by another team in your league He has been bought and sold to the engine He is listed on the transferlist He is in a special offer for another user You didn't use proper scout criteria or using criteria that are too general

    So do a check in your league to see if he is listed on the transferlist, is in any of the other teams or has been sold to the engine already. If that's not the case then we need screenshots of your scout criteria aswell as the scout results.

  • O

    I bought coins by mistake

    Locked Support
    2
    1 Votes
    2 Posts
    62 Views
    FC Eddie_NLF

    @ordulu52257

    Hi there,

    You will have to contact our customer support for this. Click on the below link, then click on 'submit a request' and choose the option 'OSM'. From there you can fill in the contact sheet. Make sure to provide proof of payment.

    https://support.onlinesoccermanager.com/hc/en-us

  • M

    Coins

    Locked Support
    2
    1 Votes
    2 Posts
    75 Views
    FC Eddie_NLF

    @Macho14_NL

    Hi there,

    There is an issue with watching these videos on the webversion of OSM. It's being worked on. In the mean time, you can watch the videos via the OSM app.

  • T

    Boss coins not working

    Locked Support
    3
    0 Votes
    3 Posts
    73 Views
    FC Eddie_NLF

    @Toby-Poh

    Hi there,

    You either don't have the required Club Funds or you have put them into Savings. When Club Funds are in Savings, you won't be able to use them and have to use extra Bosscoins to buy that player.

  • A

    A question about in-form players

    Locked Moved Support
    3
    0 Votes
    3 Posts
    89 Views
    FC Eddie_NLF

    @Aymanex33

    Hi there,

    Those players will keep their rating until your season has finished.

  • t.kurt86T

    Payments bug

    Locked Support
    2
    0 Votes
    2 Posts
    60 Views
    FC Eddie_NLF

    @t-kurt86

    Hi there,

    There isn't a bug in the interest, or at least nobody has been able to show it very clearly then if there is a bug. Interest is added to Savings and not directly on your Balance. I think that this confuses most users.

    If interest really doesn't get added, then you can create a new topic and make a proper bug report, including screenshots of both your Finances and Savings from before and after a match.

  • W

    free reward changeable?

    Locked Support
    2
    0 Votes
    2 Posts
    68 Views
    FC Eddie_NLF

    @weskeuh_7_NL

    Hi there,

    You can't. At the moment this is in a testing fase and isn't available for everyone.

  • P

    ovr is confusing

    Support
    3
    0 Votes
    3 Posts
    70 Views
    P

    @FC-Eddie_NL
    Tbh that's a very poor system ngl

  • H

    srilankan players not available

    Locked Support
    2
    0 Votes
    2 Posts
    86 Views
    FC Eddie_NLF

    @hariharan__14

    Hi there,

    That league is probably not available because there isn't enough data available to create the league. You can however search for Sri Lankan players. It's under the nationality setting of the scout. Don't know if there are actually players from that country in OSM.

  • Elnino2018E

    I'm not able to get a payment for funding my account.

    Locked Support
    3
    0 Votes
    3 Posts
    65 Views
    FC Eddie_NLF

    @Elnino2018

    Hi there,

    Apologies for the late reply. If you are still having issues, you will have to contact our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM'. Then you can fill in our contact sheet. Make sure to provide enough details about your issue.