Money disappeared

[duivelse grasmaaier_NL]

Dear,

When I wanted to save my 'cash money' on my bank account, I found out my 'bank money' was at -31697509 (or even lower). This is giving me negative interests and by current cash money disappeared.
Can you please help?

Cheers

[Hespera]

@duivelse-grasmaaier_NL Hi, welcome.
If you report a bug then please fill in the bug template that you can find here: common-questions

[duivelse grasmaaier_NL]

Login: Duivelse Grasmaaier
Account: Slot 1
League number: Unknown, league of Croatia
Date & Time of the bug: Wednesday 05 April 2017, around 3pm
Platform: All
Screenshots: How to attach?
Bug step-by-step Description:
When I wanted to save my 'cash money' on my bank account, I found out my 'bank money' was at -31697509 (or even lower). This is giving me negative interests and by current cash money disappeared. I missed a very interesting "transfer opportunity" and I will have to use my boss coins for training within hours. Can you please help?

Best wishes

[duivelse grasmaaier_NL]

[Hespera]

@duivelse-grasmaaier_NL Hi, this is a screen from web.
Did you have put money on to your savings account through app or always use web?

[duivelse grasmaaier_NL]

I use both platforms on a regular basis
The moment I discovered my money disappeared was when I opened my browser.
Next, I opened the App, and the same numbers were there.

[duivelse grasmaaier_NL]

Once again,

My money disappeared!
When I logged in last night, account slot 3, I found a balance of -386M for Willem II (Netherlands).
Very very sad, since I was in preparation, and because of this negative number, it already costs me 28.000 BC to train a player. So no transfers, no contruction for my stadium, and a big disadvantage for training of my players.
Can you please help out, maybe resetting my money or whatever...
Previous time, in my stol 1 in Croatia, I could still succeed in finishing the seas0n. Now I am 'paralyzed' by this bug, so hopefully something can be fixed.

Thanks,
Erik

[Thoadz_NL]

@duivelse-grasmaaier_NL 28.000 BC

[Hespera]

@duivelse-grasmaaier_NL Hi, it has been reported.
But remember that not every bug is fixed easy.

[duivelse grasmaaier_NL]

Did not pay 28.000 BC, but this is what is charged to me when I try to train one

[duivelse grasmaaier_NL]

@Hespera

Dear Hespera,
Is there any possibility to reset my bank account?
Last time it was 30M, which could be solved with some transfers.
Now it is 20 times more, and for the further part of the season I will not be able 'to play'...
Only possibility for me now is leave my club and start again?

Cheers,
Erik

[Hespera]

@duivelse-grasmaaier_NL I'll see what can be doné, but I don't promise anything.

[duivelse grasmaaier_NL]

@Hespera

Thank you!

[Hespera]

@duivelse-grasmaaier_NL I need some extra info from you.

Could you please tell us which platform you where using and the step by step description from the beginning untill the bug?

[duivelse grasmaaier_NL]

@Hespera

Hi. I found the bug last night when I logged on on my mobile phone application.
When I checked afterward on Chrome, the balance was the same.

I just checked my account on Google Chrome, and the balance is back at 0 when clicking the 'save money' button once or twice.
I guess the problem is solved (or solved automatically).

[Hespera]

@duivelse-grasmaaier_NL It has been solved already.

[beppe volo]

I made a purchase but I was not credited whit the money . They cheated me

[Hespera]

@beppe-volo Hi, welcome.
But this topic is for bank balance/savings account.
For payment issues you need to sent a email to: EN.support@onlinesoccermanager.com