Boss coins
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I have bought a player, but OSM has used my boss coins and not my money. I Think it's a bug. How can i fix this?
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@thomasalberda_nl Hi, welcome.
Unfortunately there's nothing we can do for you, unless you've got solid proof in the form of full screenshot from finance with manager name and date/time stamp vissible
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Is this enough?
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@thomasalberda_nl Hi, no that's not enough.
Point is that money could be at savings at that time, so we always need to have the screen from the finance.
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@hespera At the moment I have bought a new player, but I think it's also not enough to send a screen off today's finance? And i haven't a screen of the finance when i bought that player..
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@thomasalberda_nl That's correct, screen of todays finance doesn't proof that money wasn't on savings account when the player was bought. So in this case there's nothing that can be done for you.
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@hespera that is pretty bad, for a large site like OSM. But unfortunately...
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@thomasalberda_nl If we are looking to your actual finances now, since you didn't sold enough players to build up such a huge amount, everything points out for a mistake from you that bough a player when you've had all money on savings and didn't really looked at the purchase pop up.
This topic can be closed now.
