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    • PhantomNL_NL
      PhantomNL_NL last edited by PhantomNL_NL

      Login: PhantomNL
      Account: All accounts (only using slot 1)
      League number: Not relevant
      Date & Time of the bug: 13-01-2019 13:07
      Platform: Android App
      Screenshots: (Full screen - URL and time should be presented)
      Bug step-by-step Description: App just keeps crashing as soon as it reaches the page you see on the image. It will load up and when i want to enter my club it instantly crashes

      0_1547381473106_WhatsApp Image 2019-01-13 at 13.09.37.jpeg

      App Version: OSM 3.4.19.1
      Brand/type device: Samsung s9
      OS version: 9

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        Hespera @PhantomNL_NL last edited by

        @phantomnl_nl Hi, welcome.
        If you're really using OSM 3.4.19.1 version, then please try to update to the latest version for android OSM 3.4.21.0

        PhantomNL_NL 1 Reply Last reply Reply Quote 0
        • PhantomNL_NL
          PhantomNL_NL @Hespera last edited by

          @hespera tnx, but in the play store it says the game is up to date. There is no update available. Rechecked and the app version is indeed 3.4.19.1

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            Hespera @PhantomNL_NL last edited by

            @phantomnl_nl Well it isn't the latest version of our game, which android version do you have on your phone?

            It's possible that when your android is to old there are no more updates available for your phone and then it gives the message that you'll have the latest version.

            PhantomNL_NL 1 Reply Last reply Reply Quote 0
            • PhantomNL_NL
              PhantomNL_NL @Hespera last edited by

              @hespera i have the samsung s9 and i am currently running the newest software version available. Android 9.0

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                Hespera @PhantomNL_NL last edited by

                @phantomnl_nl That's weird then you should definitly be able to get our latest updates.
                Did you also tried to remove app/reinstall again to see if that solves the problem and make sure email is set before you do that.

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                • PhantomNL_NL
                  PhantomNL_NL last edited by

                  Yes i have tried almost everything, emptying cache, force stopping the app, restarting the phone and deleting the game. But it keeps bugging. I have found an server error when i open the game basics page on the play store, maybe it has something to do with the problem.
                  0_1547386874585_WhatsApp Image 2019-01-13 at 14.33.05.jpeg

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                    Hespera @PhantomNL_NL last edited by

                    @phantomnl_nl Your case has been forwarded by now.

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                    • PhantomNL_NL
                      PhantomNL_NL @Hespera last edited by

                      @hespera Thanks!

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                      • Paulo Teodoro
                        Paulo Teodoro last edited by

                        Good Look

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                        • PhantomNL_NL
                          PhantomNL_NL last edited by

                          Updated to 3.4.21.0 but problem still occurs, so the version is apparently not the problem.

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                            Hespera @PhantomNL_NL last edited by

                            @phantomnl_nl I've forwarded your case already, now we'll need to wait till they get back to us.

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                              Hespera @PhantomNL_NL last edited by

                              @phantomnl_nl You should be able to update app now, would you mind to update and let us know if problem still exsist?

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                              • PhantomNL_NL
                                PhantomNL_NL @Hespera last edited by

                                @hespera i have updated the latest version 3.4.21.0 but the problem still exists. The only abnormality i see is on the gamebasics page it still says that i am unable to retrieve any information ans i get error code: DF-DFERH-01

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                                  Hespera @PhantomNL_NL last edited by

                                  @phantomnl_nl Would you like to follow those steps: fix-error-df-dferh-01 and let us know if that fix the problem?

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                                  • PhantomNL_NL
                                    PhantomNL_NL @Hespera last edited by

                                    @hespera I tried these methods multiple times before reaching out on this forum. Just to be sure i tried them again, but it didn't help the problem. I guess i just won't be able to play on my phone.

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                                      Hespera @PhantomNL_NL last edited by

                                      @phantomnl_nl This site has also a 4th method, can you try that one too?
                                      google-play-store-error-df-dferh-01

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                                      • PhantomNL_NL
                                        PhantomNL_NL @Hespera last edited by

                                        @hespera Thanks the fourth method made the error go away.
                                        So the DF-DFERH-01 error is gone now, but the problem somehow still occurs. I repeated all the steps of deleting the game reinstalling, force stopping, deleting cache and deleting data. I even restarted the phone but the game still closes as soon as the loading ends.

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                                        • PhantomNL_NL
                                          PhantomNL_NL last edited by

                                          I see a view more android users have the same problem as me now, are there any new insights on the problem. The app still crashes

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                                            Hespera @PhantomNL_NL last edited by Hespera

                                            @phantomnl_nl No further info yet, it's not something that every android user experienced.
                                            We we're not able to reproduse it yet.

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