My account (synomax) is suspended and I can't log in anymore. My little brother has the same problem. I just found out that it's not allowed to have multiple accounts, and I guess that's where it went wrong. I created an account for my little brother so he could play, but the username I chose was Synomax1. Not knowing that's impossible to change it later. I guess someone reported me who thought I was managing both accounts. Can my account be restored? I cannot appeal. I can't even login.
As for my brother, is it possible to let him create a new account and give him back his coins? He doesn't mind losing progress, he only cares about his coins since he hasn't been playing that long yet.
@stynamite_nl Hi, welcome.
What your describe here is also against osm terms under the term of babysitting accounts.
It's to be adviced that you start reading our terms.
You should be able to appeal when you login to web in the rare case that it really isn't possible only then you can try it by email: NL.email@example.com
Provide your manager name and clear explaination in the mail.
Since the email I provided is from Dutch support, you can write to them in Dutch.
When users make a fresh start that also means they really have to start from scratch.