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iPhone

Scheduled Pinned Locked Moved Support
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  • Michael Kelso_NLM Offline
    Michael Kelso_NLM Offline
    Michael Kelso_NL Dutch Users
    wrote on last edited by SUPERNOVA 8
    #1

    Hello,
    Since a few days I received an new phone (iPhone 11), but unfortunately I cannot log into OSM.
    I also sent a message to the support team but after a few questions I didn't received any answer from the support team.
    So at this moment i'm stuck with my account. The error message I receive: 'Username and/or password incorrect'.
    But I can login with safari on the same device or on another browser with the same credentials on my computer.
    I tried to change my password but even the default password (the one you get back from OSM) won't even work.
    Maybe it has something to do with gamecenter? I don't know..

    Somebody can help me with this issue?

    Alvast bedankt/Thanks!
    Niek

    S 3 Replies Last reply
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  • S Offline
    S Offline
    SUPERNOVA 8
    replied to Michael Kelso_NL on last edited by SUPERNOVA 8
    #2

    @Michael-Kelso_NL Hello Niek and welcome to the World forum. ๐Ÿ™‚
    I'm sorry my friend but there is not much we can do via the forums to help you.
    You have to try to contact via a mail with any of the two support team emails , since you have a Dutch account.
    NL.support@onlinesoccermanager.com OR
    EN.support@onlinesoccermanager.com

    โ€œEducating the mind without educating the heart is no education at all.โ€ Aristotle
    Sophia ~ Salonica ~ Greece ~ ๐Ÿ’™๐Ÿค๐Ÿ’™

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  • S Offline
    S Offline
    SUPERNOVA 8
    replied to Michael Kelso_NL on last edited by
    #3

    @Michael-Kelso_NL Forgot to ask you ... Are you sure you have got no reply so far on your mail box?
    Have you checked on the junk or spam files too?

    โ€œEducating the mind without educating the heart is no education at all.โ€ Aristotle
    Sophia ~ Salonica ~ Greece ~ ๐Ÿ’™๐Ÿค๐Ÿ’™

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  • S Offline
    S Offline
    SUPERNOVA 8
    replied to Michael Kelso_NL on last edited by
    #4

    @Michael-Kelso_NL Niek ? Are you maybe trying to login to the OSM World version with the credentials of your Dutch version's account?

    โ€œEducating the mind without educating the heart is no education at all.โ€ Aristotle
    Sophia ~ Salonica ~ Greece ~ ๐Ÿ’™๐Ÿค๐Ÿ’™

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  • Michael Kelso_NLM Offline
    Michael Kelso_NLM Offline
    Michael Kelso_NL Dutch Users
    wrote on last edited by
    #5

    Hi There,

    Jeah just got an response from Silvester and it fixed my issue.
    My iPhone is configured in english so I think it automatically selected the world.
    So in settings -> OSM -> Region -> Changed it to dutch and it worked again.

    Thanks for fast response!

    Niek

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  • S Offline
    S Offline
    SUPERNOVA 8
    replied to Michael Kelso_NL on last edited by
    #6

    @Michael-Kelso_NL Perfect ! Happy for you. ๐Ÿ˜
    You're welcome Niek ! Have fun !

    โ€œEducating the mind without educating the heart is no education at all.โ€ Aristotle
    Sophia ~ Salonica ~ Greece ~ ๐Ÿ’™๐Ÿค๐Ÿ’™

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