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No free video

Scheduled Pinned Locked Moved Support
11 Posts 6 Posters 1.3k Views
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  • Bongio3B Offline
    Bongio3B Offline
    Bongio3 English Users
    wrote on last edited by Bongio3
    #1

    Hi all,

    I can't see free video to get free coin, this since one month.
    I am no longer able to invite my friends via wapp.
    I wrote to the support but they close my ticket without doing anything.
    Could anyone please help me?
    Tks

    OddsChumO 1 Reply Last reply
    0
  • OddsChumO Offline
    OddsChumO Offline
    OddsChum Portuguese Users
    replied to Bongio3 on last edited by OddsChum
    #2

    @bongio3 Hey there,

    That usually happens to me aswell on my iPhone, I usually go to "Watch Ad" in the store and when it shows that I go back and click on "Free" on the center top and watch the ad there... after watching in there, it usually works on the other one... it's a work around you can try to do.

    It's kinda hard to explain it like this in here but I can record it if you want.

    PS: As for the invite can you show a screenshot of the error or something?

    Cheers!

    Bongio3B 1 Reply Last reply
    0
  • Bongio3B Offline
    Bongio3B Offline
    Bongio3 English Users
    replied to OddsChum on last edited by
    #3

    @oddschum

    Thanks for your reply but please note that I have android.
    Today’s news is that by now I still have the issue of the free video and it is been added also the Christmas theme of the app; and indeed I see snow flakes like during Christmas.
    Forgot that I have obviously also in training section characters with Santa Claus’s hat.

    OddsChumO 1 Reply Last reply
    0
  • OddsChumO Offline
    OddsChumO Offline
    OddsChum Portuguese Users
    replied to Bongio3 on last edited by
    #4

    @bongio3 Hey again buddy!

    I thought you had an iPhone, my bad... here's what you can do on Android tho:

    • Go inside your phone settings and look for OSM in the Apps setting and clean up any cache, cookies and temporary files and force it to stop / disconnect;
    • Go to Google Playstore and make sure you have the lattest version of the OSM app on your phone;
    • Open up OSM again and login;
    • Try to wait up for about 3 - 5 minutes going around the stuff in the game instead of trying to watch a video immediately and it should work.

    Test it like that and give feedback please. 🙂

    Bongio3B 1 Reply Last reply
    0
  • Bongio3B Offline
    Bongio3B Offline
    Bongio3 English Users
    replied to OddsChum on last edited by
    #5

    @oddschum I can’t logout, it seems impossible..
    I deleted the cache, I forced the app to stop but I can’t disconnect, I deleted the app but every time I reinstall it the login goes automatically.
    And each time I returned in the app I have the same issue.
    Thank you for your help!

    King_Jamiu_10K 1 Reply Last reply
    0
  • King_Jamiu_10K Offline
    King_Jamiu_10K Offline
    King_Jamiu_10
    replied to Bongio3 on last edited by
    #6

    @bongio3 Hi, could you fill in the bug template which you can find in this topic
    Please give as much info as possible!

    alt text
    "It's fine to celebrate success but it is more important to heed the lessons of failure." -- Bill Gates

    Bongio3B 1 Reply Last reply
    0
  • Bongio3B Offline
    Bongio3B Offline
    Bongio3 English Users
    replied to King_Jamiu_10 on last edited by
    #7

    @king_jamiu_10

    Login: Bongio3
    Account: ???
    Date & Time of the bug: it is a month that i detect the problem
    Platform: Android App
    Screenshots:
    Bug step-by-step Description: when i want to see a free video to get free coin I can't see anything because i click on free video botton and no action happen.
    when i want to buy a player i can only buy with coin and not with free video and Milion.
    if i go in the section FREE under SCOUT section i can't see any video and i can't obtain any business offer.

    ***For bugs related with the full website and Facebook versions, please add:
    Browser: no browser

    ***For bugs related with the Android App and iOS App versions, please add:
    App Version: 3.5.42.1
    Brand/type device: samsung s21 5g 256 gb
    OS version: Android 12, ONe UI 4.0![alt text](![image url](![image url](![image url](![image url](WhatsApp Image 2022-02-19 at 19.45.30.jpeg WhatsApp Image 2022-02-19 at 19.44.53.jpeg image url)))))

    King_Jamiu_10K 1 Reply Last reply
    0
  • A Offline
    A Offline
    AdahAbigail2_ English Users
    wrote on last edited by
    #8

    Go inside your phone settings and look for OSM in the Apps setting and clean up any cache, cookies and temporary files and force it to stop / disconnect;
    Go to Google Playstore and make sure you have the lattest version of the OSM app on your phone;
    Open up OSM again and login;
    Try to wait up for about 3 - 5 minutes going around the stuff in the game instead of trying to watch a video immediately and it should work

    OddsChumO 1 Reply Last reply
    0
  • OddsChumO Offline
    OddsChumO Offline
    OddsChum Portuguese Users
    replied to AdahAbigail2_ on last edited by
    #9

    @adahabigail2_ I said that before and it didn't work, why are you posting it again? 🤕

    57a805e7-6e85-4adb-bd92-8d03f04087f0-image.png

    1 Reply Last reply
    0
  • King_Jamiu_10K Offline
    King_Jamiu_10K Offline
    King_Jamiu_10
    replied to Bongio3 on last edited by
    #10

    @bongio3 said in No free video:

    @king_jamiu_10

    Login: Bongio3
    Account: ???
    Date & Time of the bug: it is a month that i detect the problem
    Platform: Android App
    Screenshots:
    Bug step-by-step Description: when i want to see a free video to get free coin I can't see anything because i click on free video botton and no action happen.
    when i want to buy a player i can only buy with coin and not with free video and Milion.
    if i go in the section FREE under SCOUT section i can't see any video and i can't obtain any business offer.

    ***For bugs related with the full website and Facebook versions, please add:
    Browser: no browser

    ***For bugs related with the Android App and iOS App versions, please add:
    App Version: 3.5.42.1
    Brand/type device: samsung s21 5g 256 gb
    OS version: Android 12, ONe UI 4.0![alt text](![image url](![image url](![image url](![image url](WhatsApp Image 2022-02-19 at 19.45.30.jpeg WhatsApp Image 2022-02-19 at 19.44.53.jpeg image url)))))

    Thanks for filling the template.

    There are two possible reasons why you are having this issue.

    • Bad internet connection (try changing your internet connection to see if it solves the problem)
    • Ad-blocker (confirm if you use ad-blockers, if yes, deactivate it (them) and try again to see if it helps solve the problem)

    alt text
    "It's fine to celebrate success but it is more important to heed the lessons of failure." -- Bill Gates

    1 Reply Last reply
    0
  • T Offline
    T Offline
    TuqueroIMKJernalyn English Users
    wrote on last edited by
    #11

    I have worked out that you can potentially get 9 free boss coins per hour by watching 9 sets of free video advertisements located in 3 different areas....

    The coin purchase video is not there at the moment, is there a way of getting to it, or any other methods of obtaining free coins?

    1 Reply Last reply
    0

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