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Training in PC not available

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  • bestharryeverB Offline
    bestharryeverB Offline
    bestharryever English Users
    wrote on last edited by
    #1

    Hi, since a few weeks I cannot train players when im playing OSM with browser in my PC.
    I can only access the training feature when I use the APP on my tablet.
    I really prefer to play OSM on PC.
    So I would appreciate a resolution on this issue.
    thanks

    FC Eddie_NLF 1 Reply Last reply
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  • FC Eddie_NLF Online
    FC Eddie_NLF Online
    FC Eddie_NL Moderator NL
    replied to bestharryever on last edited by
    #2

    @bestharryever

    Hi there,

    Have you tried to clear the cookies and cache of the browser you are using?

    If that doesn't work, then complete the training on your tablet. Afterwards you can try to send your players to train on the webversion.

    bestharryeverB 1 Reply Last reply
    0
  • bestharryeverB Offline
    bestharryeverB Offline
    bestharryever English Users
    replied to FC Eddie_NL on last edited by
    #3

    @FC-Eddie_NL Hey!
    I tried both, still nothing...

    FC Eddie_NLF 1 Reply Last reply
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  • FC Eddie_NLF Online
    FC Eddie_NLF Online
    FC Eddie_NL Moderator NL
    replied to bestharryever on last edited by
    #4

    @bestharryever

    Then we need a clear description of your problem, including some screenshots. You can use our bugtemplate for a reference on how to report an issue. Our bugtemplate can be found through the below link.

    https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/3

    bestharryeverB 1 Reply Last reply
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  • bestharryeverB Offline
    bestharryeverB Offline
    bestharryever English Users
    replied to FC Eddie_NL on last edited by
    #5

    @FC-Eddie_NL Hi, so the only way it works its by using Chrome. With Safari, despite cleaning cookies and cache, still persists.

    FC Eddie_NLF 1 Reply Last reply
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  • FC Eddie_NLF Online
    FC Eddie_NLF Online
    FC Eddie_NL Moderator NL
    replied to bestharryever on last edited by
    #6

    @bestharryever

    If it works with Chrome but not with Safari, then the issue is in your Safari browser and not in your OSM account. Perhaps you have disabled pop-ups, the browser needs to be updated or an ad-blocker/firewall/anti-virus scanner/browser extensions is blocking something.

    There is not much else we can do, I'm affraid.

    1 Reply Last reply
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  • SpecialOneS Offline
    SpecialOneS Offline
    SpecialOne
    wrote on last edited by
    #7

    Tks Eddie @FC-Eddie_NL for your assistance and thanks @bestharryever for reporting this issue.

    I saw other reports and went to check if there was something wrong. We found out some other users were facing similar problems when playing in 'old' versions of browsers.

    We've made some changes today to try and fix this error. @bestharryever Can you please let us know if all is working for you now?

    "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

    1 Reply Last reply
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