My games didn’t register on the mobile app
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My games didn’t register on the mobile app, but on the internet everything is working like it should be.
I deleted the mobile app and reinstalled it, but now I can’t login anymore.
Please I need help with this.
Hi there,
Yesterday there were some issues with some of the servers, so not all matches were simulated that day. Those that were affected, are played today. It could be that your OSM app showed outdated data. If that's the case then it can be sorted out by switching clubslots or force closing the OSM app.
As for your login issues on the app:
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Are you login in to the World version of OSM? We also have a Dutch version, so if the wrong world is selected, you won't be able to login. On the iPhone, you can change this by going to the settings of the OSM app through the settings of your phone. On Android phones you can change it on the login page of the OSM app itself.
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Have you set an e-mail or social connection on your account? If so, you should be able to login using those methods. If not and you are login into the correct version of OSM, you will have to contact our customer serverice through the below link.
https://support.onlinesoccermanager.com/hc/en-us
Click on 'submit a request' and choose the option OSM to fill in the contact sheet. They can help you sort out your login issues.
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@FC-Eddie_NL it worked! Thanks for your help.
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