My account had suspension?
-
First of all I would like to make it clear that creating a new account to appeal over a suspended/locked account is not the way to go, so if you did it, delete the new account and appeal via support ticket (or by logging on locked account and filling an appeal).
Now... on the possible situations that we're having here:
Unfair locks on 2022-06-30
We're really sorry for all the troubles. We are not 100% sure about wht happened neither have a final solution for the situation yet, but in the meantime:
If your account shows as locked and your friends say that you're still managing your teams, please fill in a Support ticket in English (https://support.onlinesoccermanager.com/hc/en-us/requests/new) explaining that you were affected by the locking accounts situation and include evidences that you're the real account owner.
Example of evidences can/should be a screenshot of last BC purchase. If you never purchased BCs then a screenshot of the activation mail would fit as long as manager name and e-mail are visible.
In case you don't have any of those, you should think on some thing that only the real owner will know/have access to.
If something public that everybody can see by checking your profile, that won't work"Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill
-
First of all I would like to make it clear that creating a new account to appeal over a suspended/locked account is not the way to go, so if you did it, delete the new account and appeal via support ticket (or by logging on locked account and filling an appeal).
Now... on the possible situations that we're having here:
Unfair locks on 2022-06-30
We're really sorry for all the troubles. We are not 100% sure about wht happened neither have a final solution for the situation yet, but in the meantime:
If your account shows as locked and your friends say that you're still managing your teams, please fill in a Support ticket in English (https://support.onlinesoccermanager.com/hc/en-us/requests/new) explaining that you were affected by the locking accounts situation and include evidences that you're the real account owner.
Example of evidences can/should be a screenshot of last BC purchase. If you never purchased BCs then a screenshot of the activation mail would fit as long as manager name and e-mail are visible.
In case you don't have any of those, you should think on some thing that only the real owner will know/have access to.
If something public that everybody can see by checking your profile, that won't work@specialone This is terrible for people playing serious competitions... They will lose all weekend of transfer event.. their teams will be crippled compared to their active opposition
Feel sorry for all who were affected by this if they are not guilty...
🥉 OSM Nations Cup 2021 - 3rd place (Croatia)
Crew: Proud to be Croat -
First of all I would like to make it clear that creating a new account to appeal over a suspended/locked account is not the way to go, so if you did it, delete the new account and appeal via support ticket (or by logging on locked account and filling an appeal).
Now... on the possible situations that we're having here:
Unfair locks on 2022-06-30
We're really sorry for all the troubles. We are not 100% sure about wht happened neither have a final solution for the situation yet, but in the meantime:
If your account shows as locked and your friends say that you're still managing your teams, please fill in a Support ticket in English (https://support.onlinesoccermanager.com/hc/en-us/requests/new) explaining that you were affected by the locking accounts situation and include evidences that you're the real account owner.
Example of evidences can/should be a screenshot of last BC purchase. If you never purchased BCs then a screenshot of the activation mail would fit as long as manager name and e-mail are visible.
In case you don't have any of those, you should think on some thing that only the real owner will know/have access to.
If something public that everybody can see by checking your profile, that won't work@specialone iam tried that yesterday no answer your site down to objection and i see hundred people they have a same problem. 
-
UPDATE on 'Locked' accounts issue
I would like to start by apologising once for for all this situation.
We've already identified the problem and working hard to solve it. At this point we can't make other promises than that we're working hard to fix it as fast as possible.
We'll keep you posted and update you all when we've more info!
"Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill
-
First of all I would like to make it clear that creating a new account to appeal over a suspended/locked account is not the way to go, so if you did it, delete the new account and appeal via support ticket (or by logging on locked account and filling an appeal).
Now... on the possible situations that we're having here:
Unfair locks on 2022-06-30
We're really sorry for all the troubles. We are not 100% sure about wht happened neither have a final solution for the situation yet, but in the meantime:
If your account shows as locked and your friends say that you're still managing your teams, please fill in a Support ticket in English (https://support.onlinesoccermanager.com/hc/en-us/requests/new) explaining that you were affected by the locking accounts situation and include evidences that you're the real account owner.
Example of evidences can/should be a screenshot of last BC purchase. If you never purchased BCs then a screenshot of the activation mail would fit as long as manager name and e-mail are visible.
In case you don't have any of those, you should think on some thing that only the real owner will know/have access to.
If something public that everybody can see by checking your profile, that won't work@specialone said in My account had suspension?:
vid
I have filled a support ticket about 5 days ago but no changes have been made until now
Actually no email has been sent to me
I am in a league and that is important to me
Is there any way I can log into my account and change my plan as soon as possible?
My account name : RogerM11la -
@specialone said in My account had suspension?:
vid
I have filled a support ticket about 5 days ago but no changes have been made until now
Actually no email has been sent to me
I am in a league and that is important to me
Is there any way I can log into my account and change my plan as soon as possible?
My account name : RogerM11la -
UPDATE on 'Locked' accounts issue
I would like to start by apologising once for for all this situation.
We've already identified the problem and working hard to solve it. At this point we can't make other promises than that we're working hard to fix it as fast as possible.
We'll keep you posted and update you all when we've more info!
@specialone There isnt any update? Two weeks without osm..
-
UPDATE on 'Locked' accounts issue
I would like to start by apologising once for for all this situation.
We've already identified the problem and working hard to solve it. At this point we can't make other promises than that we're working hard to fix it as fast as possible.
We'll keep you posted and update you all when we've more info!
@specialone almost 2 weeks since this issue and you haven't fixed it yet. When you're gonna unlock accounts that have been blocked for no reason? I have a friend who is still waiting his account to get unlocked?!
-
My account was suspended on 2/6/2022 due to the error that occurred with you and I sent the account information several times and did not find a solution to the problem and now when I log in it tells me that the account has been temporarily suspended due to many attempts, knowing that I have not logged in for a week but still This problem persists, please help me
manger name:husseinabd9
email:husseinraheem3@gmail.com
-
@specialone almost 2 weeks since this issue and you haven't fixed it yet. When you're gonna unlock accounts that have been blocked for no reason? I have a friend who is still waiting his account to get unlocked?!
-
18.day since unfair bans. When it will be solve? No one say something.
-
My account has been suspended and I don't know why, I open a ticket 18 days ago requesting about why my account suspended but until now no one reply.
Is this Normal ?
-
Me too and my account name is مهند مورينو
-
My account has been suspended and I don't know why, I open a ticket 18 days ago requesting about why my account suspended but until now no one reply.
Is this Normal ?
My suspended accound ID is:
مهند مورينو -
My account locked 2 weeks ago without any reason. I create many help tickets but there is no reply. Also
there are many complaints from other users about this issue. OSM Admins, please solve these problems. We want to play the game. Account name: Seyfullah Said -
it is about 20 days! when you want to fix this problem? my account is locked and I lost many points. shame!!! lazy admins!!!
-
L Lirind referenced this topic on
-
L Lirind referenced this topic on
-
UPDATE on 'Locked' accounts issue
I would like to start by apologising once for for all this situation.
We've already identified the problem and working hard to solve it. At this point we can't make other promises than that we're working hard to fix it as fast as possible.
We'll keep you posted and update you all when we've more info!
@specialone hello it is about 1 month you want to fix.
But my account is still locked.
Please be faster.
I lost many points I lost my rank you should give me coins as a apologize.
Account name : Chelsea FC osm -
@specialone hello it is about 1 month you want to fix.
But my account is still locked.
Please be faster.
I lost many points I lost my rank you should give me coins as a apologize.
Account name : Chelsea FC osm@pm_spain_btb said in My account had suspension?:
@specialone hello it is about 1 month you want to fix.
But my account is still locked.
Please be faster.
I lost many points I lost my rank you should give me coins as a apologize.
Account name : Chelsea FC osm?????
From OSM Terms:
- You may not create and/or manage more than one account at OSM. This includes accounts in different leagues.
PM_Spain_BTB seems to me that's not same as Chelsea FC osm
But...
The real issue here are those damaged accounts which show lock info when users log in. Unfortunately there aren't good news yet...
Let's cross fingers and hope for good some news on it
"Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill
-
@pm_spain_btb said in My account had suspension?:
@specialone hello it is about 1 month you want to fix.
But my account is still locked.
Please be faster.
I lost many points I lost my rank you should give me coins as a apologize.
Account name : Chelsea FC osm?????
From OSM Terms:
- You may not create and/or manage more than one account at OSM. This includes accounts in different leagues.
PM_Spain_BTB seems to me that's not same as Chelsea FC osm
But...
The real issue here are those damaged accounts which show lock info when users log in. Unfortunately there aren't good news yet...
Let's cross fingers and hope for good some news on it@SpecialOne Hello. My account was closed for no reason on 30 June 2022. Although I sent you many messages from that date, I did not receive a broad response. I still get game updates and notifications about the game like that. When I look at my game account with other accounts, there is no article or sign about the ban. I ask you to take care of my account, help me, this is very important to me. I worked on that account.
This is my my account:
