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  3. Incorrect duel division shown on ios

Incorrect duel division shown on ios

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  • JBruinink_NLJ JBruinink_NL

    @FC-Eddie_NL No, I had been ignoring this issue for some weeks before posting it.

    I've asked my crew and two of them using the ios app reported having the same problem. (had no other reactions yet) One of them displayed the crew being in the semiprof just like me, the other on displayed prof division, while we are in champions division for 2-3 days now.

    FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL
    Moderator NL
    wrote on last edited by
    #19

    @JBruinink_NL

    They can't find anything wrong with the Battle Division. Did you properly used the switching regions-method? After you've switched the region to OSM World you will have to open up the app properly. That means that you have to accept the GDPR and get to the login screen. If you switch regions again before that, this method will not work.

    If you are sure you've done the method correctly, then I think it is best if you make some screenshots or even a video showing all the steps. That way the devs know you did the method properly.

    JBruinink_NLJ 1 Reply Last reply
    0
    • FC Eddie_NLF FC Eddie_NL

      @JBruinink_NL

      They can't find anything wrong with the Battle Division. Did you properly used the switching regions-method? After you've switched the region to OSM World you will have to open up the app properly. That means that you have to accept the GDPR and get to the login screen. If you switch regions again before that, this method will not work.

      If you are sure you've done the method correctly, then I think it is best if you make some screenshots or even a video showing all the steps. That way the devs know you did the method properly.

      JBruinink_NLJ Offline
      JBruinink_NLJ Offline
      JBruinink_NL
      Dutch Users
      wrote on last edited by
      #20

      @FC-Eddie_NL I believe I have followed the steps exactly as you described them. I have a series of screenshots to clarify!

      IMG_0117.jpg

      IMG_0118.jpg

      IMG_0119.jpg

      IMG_0120.jpg

      IMG_0121.jpg

      IMG_0122.jpg

      FC Eddie_NLF 1 Reply Last reply
      0
      • JBruinink_NLJ JBruinink_NL

        @FC-Eddie_NL I believe I have followed the steps exactly as you described them. I have a series of screenshots to clarify!

        IMG_0117.jpg

        IMG_0118.jpg

        IMG_0119.jpg

        IMG_0120.jpg

        IMG_0121.jpg

        IMG_0122.jpg

        FC Eddie_NLF Offline
        FC Eddie_NLF Offline
        FC Eddie_NL
        Moderator NL
        wrote on last edited by
        #21

        @JBruinink_NL

        Thanks. I will forward them. Due to an issue with screenshots on the forum I'm not able to view them myself, but I believe the admins can. What method of uploading did you used? If they are uploaded through an external upload site, which site did you used?

        JBruinink_NLJ 1 Reply Last reply
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        • FC Eddie_NLF FC Eddie_NL

          @JBruinink_NL

          Thanks. I will forward them. Due to an issue with screenshots on the forum I'm not able to view them myself, but I believe the admins can. What method of uploading did you used? If they are uploaded through an external upload site, which site did you used?

          JBruinink_NLJ Offline
          JBruinink_NLJ Offline
          JBruinink_NL
          Dutch Users
          wrote on last edited by
          #22

          @FC-Eddie_NL I tried to upload the original from my ipad, but they were to large, so I rezised them from .png to .jpeg apparenty, using https://www.reduceimages.com/

          1 Reply Last reply
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          • SpecialOneS Offline
            SpecialOneS Offline
            SpecialOne
            wrote on last edited by
            #23

            Hi @JBruinink_NL

            Your account has two different gamecenter connections. When clearing App data by switching worlds, did you logged out of gamecenter?

            If not, can you please try to log out from gamecenter, do the worlds switching and only enable gamecenter again after logging back into NL?

            Also, something really important, when switching worlds, app has to be closed and not minimised.

            "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

            1 Reply Last reply
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            • FC Eddie_NLF Offline
              FC Eddie_NLF Offline
              FC Eddie_NL
              Moderator NL
              wrote on last edited by
              #24

              No news, so I'm assuming things are good now. I will close this topic.

              1 Reply Last reply
              0
              • FC Eddie_NLF FC Eddie_NL locked this topic on
              • FC Eddie_NLF Offline
                FC Eddie_NLF Offline
                FC Eddie_NL
                Moderator NL
                wrote on last edited by
                #25

                Topic re-opened. Issue not solved after following the above steps

                JBruinink_NLJ 1 Reply Last reply
                0
                • FC Eddie_NLF FC Eddie_NL unlocked this topic on
                • FC Eddie_NLF FC Eddie_NL

                  Topic re-opened. Issue not solved after following the above steps

                  JBruinink_NLJ Offline
                  JBruinink_NLJ Offline
                  JBruinink_NL
                  Dutch Users
                  wrote on last edited by
                  #26

                  @FC-Eddie_NL Thanks, I've shared this topic with my crewmembers and asked them who experience the same to follow the steps too.

                  Rrijnhart_NLR FC Eddie_NLF 2 Replies Last reply
                  0
                  • JBruinink_NLJ JBruinink_NL

                    @JBruinink_NL Schermafbeelding 2023-10-24 om 14.02.32.png

                    and this..

                    Jacky Smetsers_NLJ Offline
                    Jacky Smetsers_NLJ Offline
                    Jacky Smetsers_NL
                    Dutch Users
                    wrote on last edited by
                    #27

                    @JBruinink_NL IMG_3515.jpeg

                    The whole group has the same problem

                    1 Reply Last reply
                    1
                    • JBruinink_NLJ JBruinink_NL

                      @FC-Eddie_NL Thanks, I've shared this topic with my crewmembers and asked them who experience the same to follow the steps too.

                      Rrijnhart_NLR Offline
                      Rrijnhart_NLR Offline
                      Rrijnhart_NL
                      Dutch Users
                      wrote on last edited by Rrijnhart_NL
                      #28

                      @JBruinink_NL

                      3e02c298-08bc-477d-9f57-3b229c60fc74.jpeg

                      1 Reply Last reply
                      0
                      • JBruinink_NLJ JBruinink_NL

                        @FC-Eddie_NL Thanks, I've shared this topic with my crewmembers and asked them who experience the same to follow the steps too.

                        FC Eddie_NLF Offline
                        FC Eddie_NLF Offline
                        FC Eddie_NL
                        Moderator NL
                        wrote on last edited by
                        #29

                        @JBruinink_NL @Jacky-Smetsers_NL-0 @Rrijnhart_NL

                        Hi there,

                        I'm sorry, but they can't find any issues with this. We really need a video of at least one manager with iOS that shows that the steps have been done correctly.

                        JBruinink_NLJ 1 Reply Last reply
                        0
                        • FC Eddie_NLF FC Eddie_NL

                          @JBruinink_NL @Jacky-Smetsers_NL-0 @Rrijnhart_NL

                          Hi there,

                          I'm sorry, but they can't find any issues with this. We really need a video of at least one manager with iOS that shows that the steps have been done correctly.

                          JBruinink_NLJ Offline
                          JBruinink_NLJ Offline
                          JBruinink_NL
                          Dutch Users
                          wrote on last edited by
                          #30

                          @FC-Eddie_NL I have a video capturing it all, but I don't have the privileges to upload a video here and It is too big to send to my email..

                          1 Reply Last reply
                          0
                          • SpecialOneS Offline
                            SpecialOneS Offline
                            SpecialOne
                            wrote on last edited by
                            #31

                            @JBruinink_NL Can you please upload it here: https://wetransfer.com

                            Then share the link here.

                            Tks in advance

                            "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

                            JBruinink_NLJ 1 Reply Last reply
                            0
                            • SpecialOneS SpecialOne

                              @JBruinink_NL Can you please upload it here: https://wetransfer.com

                              Then share the link here.

                              Tks in advance

                              JBruinink_NLJ Offline
                              JBruinink_NLJ Offline
                              JBruinink_NL
                              Dutch Users
                              wrote on last edited by
                              #32

                              @SpecialOne https://we.tl/t-uUPFqNsa88

                              JBruinink_NLJ 1 Reply Last reply
                              0
                              • JBruinink_NLJ JBruinink_NL

                                @SpecialOne https://we.tl/t-uUPFqNsa88

                                JBruinink_NLJ Offline
                                JBruinink_NLJ Offline
                                JBruinink_NL
                                Dutch Users
                                wrote on last edited by
                                #33

                                So after I learned that the problem had to do with data not being cleared, I removed and re-installed the game. it worked!

                                1 Reply Last reply
                                0
                                • SpecialOneS Offline
                                  SpecialOneS Offline
                                  SpecialOne
                                  wrote on last edited by SpecialOne
                                  #34

                                  Thanks for your feedback.

                                  Sorry for not suggesting it earlier, but usually this is something users do as soon as they face a problem, so I 'jumped' that step.

                                  My bad, sorry for it.

                                  Glad that it's solved!

                                  "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

                                  1 Reply Last reply
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                                  • SpecialOneS SpecialOne locked this topic on
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