Completed season but the trophies didn't update and I didn't get a winners cup ticket

FC Eddie_NL

Hi there,

Thanks for reporting. I have forwarded this to Gamebasics. This is probably related to the technical issues we had the last few days. Hopefully the devs can sort it out and fix it.

As for the Winners Cup ticket: they are normally handed out a day after the league has been reset. So basicaly 48 hours after the last match has been played.

mickarel

@FC-Eddie_NL Hi FC-Eddie, would you be able to report my case as well? This is really bad cause if this is not fixed then 1 season (38 days) really goes to waste...

D4culater

@FC-Eddie_NL Hello FC-Eddie, It's been 48 hours and I've yet to receive a winners ticket and it's like the data of my chelsea season has been totally erased. Before any of my leagues reset i always take screenshots so i am able to prove i have indeed participated for a full season and won everything. The coins i have gained from the season has also vanished.

D4culater

@D4culater I also just got my Chelsea season overview but the trophies and winners ticket and everything is nowhere to be found

mickarel

@FC-Eddie_NL Hi FC-Eddie, same here, I also took screenshots so I am also able to prove that I participated for a full season and won the first place with the match history etc. I have not received my season overview and the trophies are still not updated in my profile

FC Eddie_NL

@D4culater @mickarel

I already reported both your cases, but I haven't heard anything back yet.

Wallie

hi. i,ve been waiting for a day and a half now. still recruiting members.
what is wrong ??

Wallie

still recruiting members to my winners ticket
for 2 and a half days now

would be great if something is done about is

wallie

JRamo6

Same same.

Wallie

mine is available now.
thanks

mickarel

@Wallie this is not the forum for winners league member recruitment, this is a forum for missing trophies and missing winners ticket issue

FC Eddie_NL

@Wallie

Hi there,

I'm glad your Winners League has started, but for next time, please don't post in an open topic if your issue is unrelated to the subject of that topic. You can create your own topic then.

D4culater

@FC-Eddie_NL Update, I got my winners ticket for Chelsea but my trophies haven't updated yet

FC Eddie_NL

@D4culater

Thanks for the update

mickarel

Hi @FC-Eddie_NL Update, I also just realized 3 days ago I got my season overview in the "News" section. However, my trophies haven't updated yet , same as D4culater

Thank you

FC Eddie_NL

@D4culater @mickarel

I have received the news that the data of the trophy cabinet is lost due to the server issues last weekend and they can't be restored. So that season won't be listed there, unfortunately.

mickarel

@FC-Eddie_NL OMG this is very terrible.. 1 whole season wasted, I even purchased some credits to get good players for that season..

So there is absolutely no way to get the trophy cabinet data even by manual adjustment from gamebasic? We can provide screenshot proof of how many medals we got and the final position and trophies from that season..

D4culater

@FC-Eddie_NL even with proof of screenshots?

mickarel

Hi @FC-Eddie_NL may we check if it is still possible for gamebasics to take responsibility and update our trophies page by presenting the proof of screenshots? This is really terrible if they don't do anything

FC Eddie_NL

@D4culater @mickarel

Sorry guys, but that won't happen. Keep in mind that it is not just you two. You might have those proof for yourself, but what about the other managers that played in your league? As well as all the other users that lost that data. It's not really fair if just two people get that data fixed, while all others are left without it.

They tried to minimize the damage as best they could. It won't please everyone, but you will have to accept it that the data is lost.