Can't leave Winners Cup after being eliminated
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Hi there,
Can you give us some more info and screenshots as to why you can't leave the Winners Cup if you are eliminated? Do you get an error message if you click/tap on the resign button? Is the button greyed out? Any other issue?
From which platform are you trying to resign (webversion, iOS app or Android app)? Is it possible to resign if you use a different platform (if any available for you)?
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You likely can't exit the Winners' Cup after being eliminated because most competitive game modes keep players in until the entire event concludes. This is to finalize standings and rewards, allow spectating, prevent exploits, and is often a technical design choice. You'll need to wait until the cup officially finishes to exit.
@Bonnie219Bailey Okay! Thanks!
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I can’t leave the winners cup even tho I was eliminated and there is a button that I can leave but it gives me an error?!
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I can’t leave the winners cup even tho I was eliminated and there is a button that I can leave but it gives me an error?!
Hi there,
What does the error message say? And on which platform do you get the error message (webversion, iOS app or Android app)?
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Hi there,
What does the error message say? And on which platform do you get the error message (webversion, iOS app or Android app)?
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@sibli90_NL Hi mate,
please take the opportunity to clear the cookies and cache from your browser, including all data. After that, take another look and see what unfolds.
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@sibli90_NL Hi mate,
please take the opportunity to clear the cookies and cache from your browser, including all data. After that, take another look and see what unfolds.
@Lirind
I did as you said but it didn’t changed -
Please, I am currently in a winners league where I need a draw to qualify in the group stage. Fortunately, I won, which should guarantee my qualification. Now, the issue is ; it showed me I was knocked out of the tournament which is wrong. The result showed 0 - 0 for all matches played. I had to confirm from a manager who we are in the tournament together. He said exactly the same thing. Please, what could be wrong? Though I guess it is hacked. Please, help is find solution. Other slot of mine are fine but that one. Even now, we can't resign from the tournament. That's also impossible. Please, help us find a solution. I hope you will understand this better than I do and consider my complaint as a valid one. I hope for a positive feedback.
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Hello guys,
So I was knocked out from the Winners Cup tournament but when I try to leave it says "You're not allowed to resign right now". Do I have to wait 24 hours or is it a bug? Thank you!
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I have forwarded the issue to the admins. Keep in mind that it is currently weekend, so we might not get a reply from them before Monday.
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Please, I am currently in a winners league where I need a draw to qualify in the group stage. Fortunately, I won, which should guarantee my qualification. Now, the issue is ; it showed me I was knocked out of the tournament which is wrong. The result showed 0 - 0 for all matches played. I had to confirm from a manager who we are in the tournament together. He said exactly the same thing. Please, what could be wrong? Though I guess it is hacked. Please, help is find solution. Other slot of mine are fine but that one. Even now, we can't resign from the tournament. That's also impossible. Please, help us find a solution. I hope you will understand this better than I do and consider my complaint as a valid one. I hope for a positive feedback.
Hi there,
There could be a bug with the Winners Cup. It seems that users who have been eliminated can't leave the tournament. It might be that your issue is somehow related to this. Could you post some screenshots of the results of the last group match (the ones where all matches ends in 0 - 0)
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It has been forwarded to the admins, so now we have to wait for a reply
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It has been forwarded to the admins, so now we have to wait for a reply
@FC-Eddie_NL The issue has been addressed. Thanks.
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Unable to leave. When I select the button to leave, I get a message that I cannot leave st this time - this has been going on for 3 days. Help please.
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The same thing happened to me, I was eliminated from a tournament a few days ago, I pressed the button to leave the tournament but it said I don't have permission
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This is being investigated.
