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  3. Can't leave Winners Cup after being eliminated

Can't leave Winners Cup after being eliminated

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  • De youngD Offline
    De youngD Offline
    De young
    English Users
    wrote on last edited by
    #12

    Please, I am currently in a winners league where I need a draw to qualify in the group stage. Fortunately, I won, which should guarantee my qualification. Now, the issue is ; it showed me I was knocked out of the tournament which is wrong. The result showed 0 - 0 for all matches played. I had to confirm from a manager who we are in the tournament together. He said exactly the same thing. Please, what could be wrong? Though I guess it is hacked. Please, help is find solution. Other slot of mine are fine but that one. Even now, we can't resign from the tournament. That's also impossible. Please, help us find a solution. I hope you will understand this better than I do and consider my complaint as a valid one. I hope for a positive feedback.

    FC Eddie_NLF 1 Reply Last reply
    0
    • br0nxB Offline
      br0nxB Offline
      br0nx
      English Users
      wrote on last edited by
      #13

      Hello guys,

      So I was knocked out from the Winners Cup tournament but when I try to leave it says "You're not allowed to resign right now". Do I have to wait 24 hours or is it a bug? Thank you!

      1 Reply Last reply
      0
      • FC Eddie_NLF Offline
        FC Eddie_NLF Offline
        FC Eddie_NL
        Moderator NL
        wrote on last edited by
        #14

        I have forwarded the issue to the admins. Keep in mind that it is currently weekend, so we might not get a reply from them before Monday.

        1 Reply Last reply
        0
        • De youngD De young

          Please, I am currently in a winners league where I need a draw to qualify in the group stage. Fortunately, I won, which should guarantee my qualification. Now, the issue is ; it showed me I was knocked out of the tournament which is wrong. The result showed 0 - 0 for all matches played. I had to confirm from a manager who we are in the tournament together. He said exactly the same thing. Please, what could be wrong? Though I guess it is hacked. Please, help is find solution. Other slot of mine are fine but that one. Even now, we can't resign from the tournament. That's also impossible. Please, help us find a solution. I hope you will understand this better than I do and consider my complaint as a valid one. I hope for a positive feedback.

          FC Eddie_NLF Offline
          FC Eddie_NLF Offline
          FC Eddie_NL
          Moderator NL
          wrote on last edited by
          #15

          @De-young

          Hi there,

          There could be a bug with the Winners Cup. It seems that users who have been eliminated can't leave the tournament. It might be that your issue is somehow related to this. Could you post some screenshots of the results of the last group match (the ones where all matches ends in 0 - 0)

          1 Reply Last reply
          1
          • De youngD Offline
            De youngD Offline
            De young
            English Users
            wrote on last edited by
            #16

            Screenshot_20250719-220026.png
            Screenshot_20250719-220019.png
            Screenshot_20250719-220009.png
            Screenshot_20250719-215924.png

            1 Reply Last reply
            0
            • De youngD Offline
              De youngD Offline
              De young
              English Users
              wrote on last edited by
              #17

              Reply me please. 😭😭😭

              FC Eddie_NLF 1 Reply Last reply
              0
              • De youngD De young

                Reply me please. 😭😭😭

                FC Eddie_NLF Offline
                FC Eddie_NLF Offline
                FC Eddie_NL
                Moderator NL
                wrote on last edited by
                #18

                @De-young

                It has been forwarded to the admins, so now we have to wait for a reply

                De youngD 1 Reply Last reply
                1
                • FC Eddie_NLF FC Eddie_NL

                  @De-young

                  It has been forwarded to the admins, so now we have to wait for a reply

                  De youngD Offline
                  De youngD Offline
                  De young
                  English Users
                  wrote on last edited by
                  #19

                  @FC-Eddie_NL The issue has been addressed. Thanks. 🙇🏼

                  1 Reply Last reply
                  0
                  • MPETM Offline
                    MPETM Offline
                    MPET
                    English Users
                    wrote on last edited by
                    #20

                    Unable to leave. When I select the button to leave, I get a message that I cannot leave st this time - this has been going on for 3 days. Help please.

                    1 Reply Last reply
                    1
                    • lucashsmL Offline
                      lucashsmL Offline
                      lucashsm
                      Portuguese Users
                      wrote on last edited by
                      #21

                      The same thing happened to me, I was eliminated from a tournament a few days ago, I pressed the button to leave the tournament but it said I don't have permission

                      1 Reply Last reply
                      1
                      • xav177X Offline
                        xav177X Offline
                        xav177
                        wrote on last edited by
                        #22

                        Same here.

                        1 Reply Last reply
                        1
                        • karsaijK Offline
                          karsaijK Offline
                          karsaij
                          wrote on last edited by
                          #23

                          Dear Admins, Developers,
                          When we can expect this issue to be solved? It was reported here on forum 6 days ago, so I would expect quicker troubleshooting.
                          Thnx,

                          1 Reply Last reply
                          2
                          • FC Eddie_NLF Offline
                            FC Eddie_NLF Offline
                            FC Eddie_NL
                            Moderator NL
                            wrote on last edited by
                            #24

                            This is being investigated.

                            1 Reply Last reply
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