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  3. Can't leave Winners Cup after being eliminated

Can't leave Winners Cup after being eliminated

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  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL
    Moderator NL
    wrote on last edited by
    #14

    I have forwarded the issue to the admins. Keep in mind that it is currently weekend, so we might not get a reply from them before Monday.

    1 Reply Last reply
    0
    • De youngD De young

      Please, I am currently in a winners league where I need a draw to qualify in the group stage. Fortunately, I won, which should guarantee my qualification. Now, the issue is ; it showed me I was knocked out of the tournament which is wrong. The result showed 0 - 0 for all matches played. I had to confirm from a manager who we are in the tournament together. He said exactly the same thing. Please, what could be wrong? Though I guess it is hacked. Please, help is find solution. Other slot of mine are fine but that one. Even now, we can't resign from the tournament. That's also impossible. Please, help us find a solution. I hope you will understand this better than I do and consider my complaint as a valid one. I hope for a positive feedback.

      FC Eddie_NLF Offline
      FC Eddie_NLF Offline
      FC Eddie_NL
      Moderator NL
      wrote on last edited by
      #15

      @De-young

      Hi there,

      There could be a bug with the Winners Cup. It seems that users who have been eliminated can't leave the tournament. It might be that your issue is somehow related to this. Could you post some screenshots of the results of the last group match (the ones where all matches ends in 0 - 0)

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      1
      • De youngD Offline
        De youngD Offline
        De young
        English Users
        wrote on last edited by
        #16

        Screenshot_20250719-220026.png
        Screenshot_20250719-220019.png
        Screenshot_20250719-220009.png
        Screenshot_20250719-215924.png

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        • De youngD Offline
          De youngD Offline
          De young
          English Users
          wrote on last edited by
          #17

          Reply me please. 😭😭😭

          FC Eddie_NLF 1 Reply Last reply
          0
          • De youngD De young

            Reply me please. 😭😭😭

            FC Eddie_NLF Offline
            FC Eddie_NLF Offline
            FC Eddie_NL
            Moderator NL
            wrote on last edited by
            #18

            @De-young

            It has been forwarded to the admins, so now we have to wait for a reply

            De youngD 1 Reply Last reply
            1
            • FC Eddie_NLF FC Eddie_NL

              @De-young

              It has been forwarded to the admins, so now we have to wait for a reply

              De youngD Offline
              De youngD Offline
              De young
              English Users
              wrote on last edited by
              #19

              @FC-Eddie_NL The issue has been addressed. Thanks. 🙇🏼

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              • MPETM Offline
                MPETM Offline
                MPET
                English Users
                wrote on last edited by
                #20

                Unable to leave. When I select the button to leave, I get a message that I cannot leave st this time - this has been going on for 3 days. Help please.

                1 Reply Last reply
                1
                • lucashsmL Offline
                  lucashsmL Offline
                  lucashsm
                  Portuguese Users
                  wrote on last edited by
                  #21

                  The same thing happened to me, I was eliminated from a tournament a few days ago, I pressed the button to leave the tournament but it said I don't have permission

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                  1
                  • xav177X Offline
                    xav177X Offline
                    xav177
                    wrote on last edited by
                    #22

                    Same here.

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                    1
                    • karsaijK Offline
                      karsaijK Offline
                      karsaij
                      wrote on last edited by
                      #23

                      Dear Admins, Developers,
                      When we can expect this issue to be solved? It was reported here on forum 6 days ago, so I would expect quicker troubleshooting.
                      Thnx,

                      1 Reply Last reply
                      2
                      • FC Eddie_NLF Offline
                        FC Eddie_NLF Offline
                        FC Eddie_NL
                        Moderator NL
                        wrote on last edited by
                        #24

                        This is being investigated.

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