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  3. Can't leave Winners Cup after being eliminated

Can't leave Winners Cup after being eliminated

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  • De youngD De young

    Please, I am currently in a winners league where I need a draw to qualify in the group stage. Fortunately, I won, which should guarantee my qualification. Now, the issue is ; it showed me I was knocked out of the tournament which is wrong. The result showed 0 - 0 for all matches played. I had to confirm from a manager who we are in the tournament together. He said exactly the same thing. Please, what could be wrong? Though I guess it is hacked. Please, help is find solution. Other slot of mine are fine but that one. Even now, we can't resign from the tournament. That's also impossible. Please, help us find a solution. I hope you will understand this better than I do and consider my complaint as a valid one. I hope for a positive feedback.

    FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL
    Moderator NL
    wrote last edited by
    #15

    @De-young

    Hi there,

    There could be a bug with the Winners Cup. It seems that users who have been eliminated can't leave the tournament. It might be that your issue is somehow related to this. Could you post some screenshots of the results of the last group match (the ones where all matches ends in 0 - 0)

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    • De youngD Offline
      De youngD Offline
      De young
      English Users
      wrote last edited by
      #16

      Screenshot_20250719-220026.png
      Screenshot_20250719-220019.png
      Screenshot_20250719-220009.png
      Screenshot_20250719-215924.png

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      • De youngD Offline
        De youngD Offline
        De young
        English Users
        wrote last edited by
        #17

        Reply me please. 😭😭😭

        FC Eddie_NLF 1 Reply Last reply
        0
        • De youngD De young

          Reply me please. 😭😭😭

          FC Eddie_NLF Offline
          FC Eddie_NLF Offline
          FC Eddie_NL
          Moderator NL
          wrote last edited by
          #18

          @De-young

          It has been forwarded to the admins, so now we have to wait for a reply

          De youngD 1 Reply Last reply
          1
          • FC Eddie_NLF FC Eddie_NL

            @De-young

            It has been forwarded to the admins, so now we have to wait for a reply

            De youngD Offline
            De youngD Offline
            De young
            English Users
            wrote last edited by
            #19

            @FC-Eddie_NL The issue has been addressed. Thanks. 🙇🏼

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            • MPETM Offline
              MPETM Offline
              MPET
              English Users
              wrote last edited by
              #20

              Unable to leave. When I select the button to leave, I get a message that I cannot leave st this time - this has been going on for 3 days. Help please.

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              • lucashsmL Offline
                lucashsmL Offline
                lucashsm
                Portuguese Users
                wrote last edited by
                #21

                The same thing happened to me, I was eliminated from a tournament a few days ago, I pressed the button to leave the tournament but it said I don't have permission

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                • xav177X Offline
                  xav177X Offline
                  xav177
                  wrote last edited by
                  #22

                  Same here.

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                  • karsaijK Offline
                    karsaijK Offline
                    karsaij
                    wrote last edited by
                    #23

                    Dear Admins, Developers,
                    When we can expect this issue to be solved? It was reported here on forum 6 days ago, so I would expect quicker troubleshooting.
                    Thnx,

                    1 Reply Last reply
                    1
                    • FC Eddie_NLF Offline
                      FC Eddie_NLF Offline
                      FC Eddie_NL
                      Moderator NL
                      wrote last edited by
                      #24

                      This is being investigated.

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