Support

We're here to help you with questions and bugs. ENGLISH ONLY!

13.1k Topics 38.4k Posts
  • Important Info - Please Read

    Pinned Locked
    6 2 Oct 2020, 10:17
    3 Nov 2016, 11:19
    10 Votes
    6 Posts
    25k Views
    -I suspect someone is cheating, how can I be sure?

    We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.

    As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports.

    Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.

    There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:

    Illegal transfers To be reported under Illegal Transfers

    Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller

    Collusion **

    A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals

    Offensive language

    Offensive names, league names, profiles, insults via PMs, Crew Names.....etc

    Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English England.png language ONLY!

    Report users on our knowledge base / helpcenter!

  • Can't find your Topic/Post? Read this!

    Pinned Locked
    2 19 Feb 2019, 09:36
    2 May 2017, 14:45
    26 Votes
    2 Posts
    14k Views
    - How can I access other languages forums?

    It's in fact quite easy and you can do it just with 3 mouse clicks:

    0_1550568934914_b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png

    0_1550568966432_f0bf120d-7526-4891-8ef0-4eff70481680-image.png

    0_1550568980894_0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png

  • battle problems

    1 10 minutes ago
    10 minutes ago
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  • negoatiations

    1 about 3 hours ago
    about 3 hours ago
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  • 50% off on starting a new league isn't working

    1 about 4 hours ago
    about 4 hours ago
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  • Changing Clubs

    Moved
    4 about 4 hours ago
    12 days ago
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    نعم نعم

  • Stupid censorship

    13 about 6 hours ago
    3 days ago
    1 Votes
    13 Posts
    131 Views

    @JAY-ZO

    What is the word/are the words that's been filtered in the third screenshot? (the Rashford one)

  • Moderator account of a league got deleted

    Locked
    3 about 7 hours ago
    about 19 hours ago
    1 Votes
    3 Posts
    37 Views

    @Anduulete

    Hi there,

    You can try going to the customer support and ask your question there. You can find the customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to also state the managername of your old account.

    I can't garantuee that they want to do that. If not, then you can create a new league with this new account and invite your friends to join that league. Your friends can also leave the old league once the first match has been played and then join the new league that you created.

  • 0 Votes
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    31 Views

    @a7roy

    Hi there,

    I'm sorry, but once you have resigned it's no longer possible to rejoin that league again. Next time, be more carefull. The league will continue running, but without yourself.

  • I can't watch an add so I can't earn rewards

    60 a day ago
    24 Mar 2025, 18:24
    1 Votes
    60 Posts
    2k Views

    @FC-Eddie_NL I tried now in another Browser, Google Chrome, and it works, so it seems that it is a firefox problem, but I didn't change anything. Which settings do you have in firefox? An Adblocker I don't find

  • Medal points

    5 2 days ago
    2 days ago
    0 Votes
    5 Posts
    39 Views

    @FC-Eddie_NL Okay, thanks for the info. I'm about to go 450k points but I lost a game and now I need to cover up 800 points lol which It's crazy. I think it's should be a bit less though. Have a good evening.

  • Purchase in-game coins

    3 2 days ago
    2 days ago
    0 Votes
    3 Posts
    28 Views

    Hello,
    My friends and I are playing the game from the same country, but I’m experiencing a serious inconsistency in pricing. When I log in from my computer, the in-game package prices appear in euros, while on my mobile device they appear in Turkish lira. Moreover, a package that costs 30 TL for my friend is shown as 100 TL for me. I kindly request that this issue be resolved as soon as possible. I will not make any purchases in the game until it is fixed.
    Thank you for your attention.

  • Problem with seeing profile

    3 4 days ago
    4 days ago
    1 Votes
    3 Posts
    62 Views

    @patser_NL
    But how can i fix this🤔

    If i go on edit (where every thing is visible), and copy that, clear my profile, paste all that, would that work?

  • Eredivisie 16/17

    Locked
    3 5 days ago
    5 days ago
    1 Votes
    3 Posts
    62 Views

    @Matór-_NL

    Hi there,

    The ratings are based on their market value. Kuyt had a market value of 1.5 million euros during the 16/17 season (source: Transfermarkt). He was already 36 years old at that time. That's why he has a low rating.

  • This topic is deleted!

    1 5 days ago
    5 days ago
    0 Votes
    1 Posts
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    No one has replied
  • Request to Change Region from Netherlands to Italy

    6 5 days ago
    9 days ago
    0 Votes
    6 Posts
    102 Views

    @SpecialOne
    Ah, yes….

    But it won’t really be there fault…
    Also keeping in mind, players who played in the NL server, and reached, say, level 10, it is much harder for world players to do so. Meaning that if the servers are merged, before merging, the NL players have advantages over world server players

  • I can't link my OSM account to my Facebook.

    2 8 days ago
    8 days ago
    0 Votes
    2 Posts
    37 Views

    You can do this by clicking on the Facebook button in the Accounts section.

  • Scout range 85-99

    3 8 days ago
    8 days ago
    0 Votes
    3 Posts
    67 Views

    Dat is mij ook al meer opgevallen. Vaak krijg je dan drie spelers aangeboden van 85. Deze reactie vind ik heel vreemd

  • Changing crew name and tag

    8 8 days ago
    11 days ago
    0 Votes
    8 Posts
    130 Views

    @Ruben-Amorim-FC
    I am not captain, I’m moderator. How can i change on app but not web?

  • Strange posts

    8 9 days ago
    10 days ago
    0 Votes
    8 Posts
    113 Views

    @FC-Eddie_NL
    I mean, obviously, bots can’t take over the world by themselves. This isn’t “phase A” of their plan. Who could be creating these bots?