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We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    SpecialOneS
    -I suspect someone is cheating, how can I be sure? We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match. As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports. Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported. There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms: Illegal transfers To be reported under Illegal Transfers Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller Collusion ** A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals Offensive language Offensive names, league names, profiles, insults via PMs, Crew Names.....etc Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English [image: 1637856074774-england.png] language ONLY! Report users on our knowledge base / helpcenter!
  • Can't find your Topic/Post? Read this!

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    SpecialOneS
    - How can I access other languages forums? It's in fact quite easy and you can do it just with 3 mouse clicks: [image: 1550568935926-b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png] [image: 1550568968371-f0bf120d-7526-4891-8ef0-4eff70481680-image.png] [image: 1550568981834-0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png]
  • Can't get daily bonus

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    Perzikstruik_NLP
    I have the same problem. Tried multiple browsers, all showing this menu being folded unproperly.
  • Less xp against managers than before

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    NAXESON
    Thanks
  • Boss Pack

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    FC Eddie_NLF
    @Cole-Cold-Palmer Hi there, When you purchase a pack from the OSM Store that contains items (Club Funds, Training Progression or Player Packs), they will be added to your inventory. This is the blue-yellow OSM bag that is located on the top of the screen. So check if the Club Funds have been added to your inventory. If not, then you will have to contact our customer support. They can verify if payment went through and give you the items if necessary. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. Add proof of payment to speed up the process. Depending on how busy it is, it might take a couple of days before you receive a reply.
  • Deadline Day Not Working

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    FC Eddie_NLF
    This is from the topic of the montly event schedule 01 September: Transfer Deadline Day Higher sale chance and more players added by engine on each transfer round Faster Scout (2h) and also less time to buy scouted players As you can see, there is no mention of puting 6 players on the transferlist
  • Error

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  • Issue with Revolut Ads in Game

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  • Can’t log in on my iPhone, but account works on another device

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    PochoDaSilvaP
    @rojoweh330 This does not work and I have the exact same issue. A friend of mine has it too. How can we solve it?
  • the matches not being played

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    mustafademir_10M
    A huge scandal.The game isn't just about leagues filled with bots that you moderate.
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    mcfc_uaeM
    The owner of the game does not care about the affairs of the game and keeps ignoring us.
  • How to report a violation

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    FC Eddie_NLF
    @nb1111nb Now you will have to wait until you receive a reply. That could take a couple of days depending on how busy it is. As this is an issue for the customer support, I will now close your topic.
  • Better Line-up

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    FC Eddie_NLF
    @cezairkaan Hi there, That means that there player rating was higher then yours.
  • Choosing new team

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    FC Eddie_NLF
    @the-new-capello_NL Hi there The league tab you can switch to after you have selected a country only shows leagues that have all settings on. This has always been the case. So if you don't see a league with only 1 or 2 managers in it, then they simply aren't there at the moment in that format. With summer holiday almost over, it could be that more managers are coming back from a break.
  • How can i change my flag?

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    FC Eddie_NLF
    @SirFearless @Majstor-Matt Thank you both
  • The club fund package not being credited to my account

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    FC Eddie_NLF
    @mustafak12 Hi there, If you buy a Pack from the OSM Store that contains items - Club Funds, Training Progression or Player Pack - it will be added to your inventory (the blue-yellow OSM bag). If you don't find it in your inventory, you will have to contact our customer support. They can verify your purchase and add the Club Funds if neccessary. You will find our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. Add proof of payment to speed up the process. Depending on how busy it is, it might take a couple of days before you receive a reply.
  • Cannot Access My Account – Verification Code Not Received

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    FC Eddie_NLF
    @Bimo_24 Hi there, As @SirFearless mentioned, you will have to contact our customer support through https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Also, for your own privacy, I have removed your e-mailadress that was in your post. I advice you to not post private information on a forum that is accessible for every OSM user.
  • Recover my deleted account

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    FC Eddie_NLF
    @aaa_66967 Hi there, In compliance with the General Data Protection Regulation OSM will have to permanentaly remove accounts from the database that have been inactive for a period of three years straight. So if the last time you logged in to your account has been over three years ago, then that account is gone forever and can't be restored. If you are unsure when it was the last time you logged into your old account, then it's best to contact our customer support. They can verify if account still excists or not. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form.
  • I want to resign from leading a team

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    FC Eddie_NLF
    Issue has been fixed some time ago already. Topic will be closed.
  • I can't open the game, what's going on?

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    FC Eddie_NLF
    No news, so topic can be closed