Support

We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    -I suspect someone is cheating, how can I be sure?

    We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.

    As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports.

    Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.

    There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:

    Illegal transfers To be reported under Illegal Transfers

    Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller

    Collusion **

    A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals

    Offensive language

    Offensive names, league names, profiles, insults via PMs, Crew Names.....etc

    Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English England.png language ONLY!

    Report users on our knowledge base / helpcenter!

  • Can't find your Topic/Post? Read this!

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    - How can I access other languages forums?

    It's in fact quite easy and you can do it just with 3 mouse clicks:

    0_1550568934914_b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png

    0_1550568966432_f0bf120d-7526-4891-8ef0-4eff70481680-image.png

    0_1550568980894_0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png

  • OSM's Terms Of Use

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  • My account had suspension?

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    Any news? Please... Almost 2 years have passed 😔

  • Transfers

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    @33Merlin33

    Hi there,

    The more expensive players are more difficult to sell. And then there is the randomnes that could either be in your favor or not. Sometimes you sell a couple of players really quickly and other times you will have to wait days before they get sold.

  • HOW CAN I RESIGN?

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    @Travi_D

    Hi there,

    You can only resign from tournaments if you are eliminated from the tournament.

  • why

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    @mmm_5132

    Hi there,

    On which platform are you having this issue? Recently, there was an issue with the Safari browser, but that has been fixed already.

  • why can't I do negiotions

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    @nicoisqt1

    Hi there,

    It is indeed not easy to buy players through negotiations. CPU teams will react the same way as human managers, which means that it is not easy to wiggle their best players from them.

    Also keep in mind that CPU teams won't respond to offers when you are in pre-season. This is to prevent that human managers won't have the full starting squad available when they start managing that team.

  • App not working

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    As there is no response from the original poster, I will close this topic.

  • App error

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    @Matt-Naps

    Hi there,

    If you had an account prior to this one that you also used with your Apple Game Center account, then that account is probably interfering with your current account. The best thing you can do is to contact our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

  • The problem with calculating dividends

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    @Dmytro20

    Hi there,

    Interest is added to the Savings and not on your club balance.

  • can i play more seasons with the same club?

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    @Lirind

    Thank you 👍

  • Game Time Wrong

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    3rd game and never watched the exact kick off time before. The games were kicking off 1 hour early. I remember so many reasons why I stopped playing this game now though. Lol.

  • please help me

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  • How to kick inactive people

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    @daspy

    Hi there,

    If there is a human league moderator, that person can kick inactive players once they are inactive for atleast 72 hours. There will be an icon next to their managername on the managerlist.

    If you are playing in a league that has 'OSM' as the league moderator, then it is impossible to kick inactive players out of the league.

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    @donpablothedoberman

    Hi there,

    Transfers are for a large part random, which is not appreciated by everyone. Gamebasics knows things needs to be changed, but it will require a huge undertaking and is therefore considered as a long term project.

    Also, on 16 and 17 April we had the Transfer Madness event, which means that selling chance had increased. That way it is a bit easier to sell expensive players. I take it that these screenshots are from those two days.

  • is there a problem with the game ?

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    Issue is fixed already, so I will close this topic.

  • training options gone?

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    @Golf

    Hi there,

    They made an update and added both options under one button and renamed it. Nothing to get really upset about.

  • How and where to get promo codes?

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    @NiceAstronaut392

    Hi there,

    For promo codes you will have to follow OSM's social channels.

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    @artie5napoli2012

    Hi there,

    If you are still having problems, then please contact our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Provide as much information about your issue.