Support

We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    -I suspect someone is cheating, how can I be sure?

    We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.

    As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports.

    Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.

    There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:

    Illegal transfers To be reported under Illegal Transfers

    Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller

    Collusion **

    A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals

    Offensive language

    Offensive names, league names, profiles, insults via PMs, Crew Names.....etc

    Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English England.png language ONLY!

    Report users on our knowledge base / helpcenter!

  • Can't find your Topic/Post? Read this!

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    - How can I access other languages forums?

    It's in fact quite easy and you can do it just with 3 mouse clicks:

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    0_1550568966432_f0bf120d-7526-4891-8ef0-4eff70481680-image.png

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  • Match delayed

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    Can we have the simulation status page back? Then we can see if the server is still running or completely stuck. This is important to know if we are considering a tactical change or last minute training camp.

  • My account was locked

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    Yup, a pretty old topic. So I will close this one.

  • Not able to upload images on crew profile

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    @FC-Eddie_NL, do you know anything else i could try?

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    @Lucas-Coelho__

    Hi there,

    You are now managing Gremio on your managerslot 1. It always takes another 24 hours after the last match has been played before that season is finished and moves over to the next season.

    If it took longer than 24 hours, then that is probably caused by some server issues.

  • Match Win, Table Shows Loss

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    @JOAO-MARNA

    Hi there,

    Was that match a cup match? Cup matches aren't displayed on the table, so you see the last league match you played.

  • I suspect a cheater

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    @aglamadanoyna cheers mate!🎉

  • 30.06.2022 NO REASON BAN -HELP!

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    @Karabakh-Is-Our
    Hello.. i did not understand exactly what happened.. i assume you’ve reported this through the customer support link?

  • Next season

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    Hi mate,

    that's simply not possible. OSM is designed as a one-season game. The Winners Cup allows you to keep managing your team for an extended period, but once that Cup concludes, your journey with that team ends.

    You have the option to manage the same club again, but you'll be starting from scratch with the basic team.

  • Error in friendlies

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  • League not visible

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  • Changing information crew [Dutch]

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    @FC-Eddie_NL
    It was in the turkish language. I will check later what word it was.
    The problem is that GB have made this word detection thing too sensitive and they’ve made it wrong too. For example in the chat “as” and “image” keep getting starred out. And the words that aren’t inappropriate, in the crew description, it says they are inappropriate. However, once i was playing in a league, and there was this guy with a crew the same level as mine. Surprisingly, they had a swear word on their motto. Was that not inappropriate? If you want, i can tell you the word too.

  • News

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    @FC-Eddie_NL
    I see. It would be great if this can be brought in a feature update

  • Clarity about Scout player prices and ratios

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  • how can i get the arabic forums

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    Thanks 🙏🏻

  • bug

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    it was bugged at that time but its okay now .i was trying to say normally players pay 10 boss coin and after that they can use it while the special event but i paid 40 boss coin somehow

  • Reward Videos still not working

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    They are loading and being presented now. Thanks.

  • Video's for training

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    @FC-Eddie_NL yea you are right

  • No option to buy player packs

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    Gambling laws in Belgian are indeed the reason that you can't purchase player packs from the OSM store if you have the Belgian nationality on your profile. But you have already figured out you can move around that by changing the nationality in your profile 😉