Support

• 

  Known Bugs
  • SpecialOne

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  There's a bug on the forum software side (not on our hands to fix it), where users are not added to their language group or Crew forum group on first login.

  The way to fix this is by logging out of forums (it has to be done on forums, not on the game) and log back in.

  On second log in, all should be fixed

• 

  Common Questions
  • SpecialOne

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  Enable iOS notifications

  Q: How do I enable my notifications?
  A: Notifications on iOS App are enabled upon App installation. If you miss to do it on installation it will be only possible to enable/disable them after initiate first action with timer (like training). When you start it, you will be queried if you want to enable notifications.
  After this you will be able to enable/disable them on App settings, via iPhone/iPad settings.

• 

  Important Info - Please Read
  • SpecialOne

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  HOW TO ACT

  When making a question:

  First, try to find out if the 'Help' pages on each page on OSM can answer your question - chances are the answer you seek is there for you - most subjects are covered. Members should also check the Common Questions topic. Before you open a new thread in this forum make sure you use the Search facility first, in case the question you're about to ask has already been asked and answered If you have exhausted those possibilities and still have no answer, then:
  (a) Create a new topic
  (b) Give your question a meaningful title – Start topic title with: [Help].
  (c) Type out your question - don't worry about spelling or stuff like that - this isn't an English exam. As long as you get your question across, that's good enough for us.
  (d) Your question must be in English language - if it is not it will be closed.
  (e) Wait for an answer.

  When reporting a bug:

  Before you open a new thread in this forum make sure you check all open threads, in case the bug you're about to report has already been reported by someone else. Members should also check the Known Bugs topic.
  *In case none of the open threads mentions the bug you want to report and it’s not listed on the known bugs topic, you can open a new one with a simple title fitting the bug context– Start topic title with: [Bug]. Type us as much information as you can, try to be concise and precise when reporting a bug, and remember to fill the template (See it below). Try to be available to follow/answer the suggestions/questions from OSM Support members.

  Bug Report Template:
  At this moment we've got 5 different versions on which users can login to OSM:

  Website (PC or mobile device) Facebook Android App iOS App (iPhone) iOS App (iPad)

  All bugs should be reported using the following basic guidelines.

  Login: (Login of the user with the bug)
  Account: (Slot1, Slot2, Slot3, Slot4)
  League number: (not mandatory if you don't know how to find it)
  Date & Time of the bug: (This should be as accurate as possible, for developers to check error logs)
  Platform: (Website PC/Mobile, Facebook, Android App, iPhone App, iPad App) ***
  Screenshots: (Full screen - URL and time should be presented)
  Bug step-by-step Description: (The ideal is that you describe all the steps you do to reproduce the error)

  ***For bugs related with the full website and Facebook versions, please add:
  Browser:

  ***For bugs related with the Android App and iOS App versions, please add:
  App Version:
  Brand/type device:
  OS version:

• 

  REAL WORLD PLAYER ERRORS & CORRECTIONS
  • blob59

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  AS Roma
  Emerson became Italian
  https://www.transfermarkt.com/emerson/profil/spieler/181778

• 

  Can't find your Topic/Post? Read this!
  • SpecialOne

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  Posts
  142
  Views

  No one has replied

• S

  Shopping fun
  • severtekin

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  1
  Posts
  13
  Views

  No one has replied

• 

  Problem with Italian guy
  • MenagerBL

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  Posts
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  @MenagerBL Hi, welcome.
  When you get insulting messages, you need to report it through our system including screenshots of the messages.
  Please remember that the OSM team decides what the punishment would be and not the manager that reports it.

• M

  Simulation Stopped
  • Mambo n-5

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  No one has replied

• J

  Player Fitness
  • Jim Craddock

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  @Jim-Craddock
  Hi and welcome.
  You can help regain your players fitness by resting them. It's always a good idea to use your players randomly in the season to keep the teams fitness level optimal.

• 

  Start over?
  • djotomate

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  Posts
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  @djotomate
  Hello mate,
  nothing wrong happened....OSM is one season game...after the league ends, everything starts from the beginning...you can select a new team, in a new league... but you can not have the same team you built for another season...

• 

  forth team slot not opening
  • 7ag kamal

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  Posts
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  @7ag-kamal Hi, welcome.
  Last slot will open at 50 experience on main, your experience on main is 35 so the amount of 15 days left to unlock is correct.

• 

  Problem with S2 account
  • DiegoBurhenne88_NL

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  @DiegoBurhenne88_NL This is fixed now

• R

  2nd league
  • Raptec

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  @Raptec Hi, welcome.

  You have played 5 matches now, so it should be unlocked after next simulation.

• 

  Unjust transfer!
  • emrahyilmazart

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  @emrahyilmazart
  Hello mate,
  we said this many times : transfers of a team is completely random .... it has to do with many things as, value of the player, how much important is for the team, age...etc...and i wonder : if your players was sold faster and you gain more money, would you complain the same???

• 

  Match in play
  • Puppi19

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  2
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  Views

  

  @Puppi19 Hi, welcome

  There's a minor bug with the info shown on leagues created after simulation starts. We'll be fixing it ASAP.
  If league creation is after the start of simulations, it will show that match is in play during all day, but after next sim, all will be fine!

• A

  osm friend bonus
  • aamoederxd_NL

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  Posts
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  Views

  

  Since the OP didn't respond to the questions, I'm going to close this one.

• 

  Transfer - Computer
  • Suhaas Bhat

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  2
  Posts
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  @Suhaas-Bhat Hi, welcome.
  Just like any other managers CPU's don't always want to let a player go.
  So we cannot garanty that you will get that player for any price.

• 

  I verified my email but I can't sell players
  • Monkey2k17

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  No respons from the OP, so this can be closed.

• 

  Boss coins IOS app
  • nordman3

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  Posts
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  Views

  

  @nordman3 Hi, weclome.
  If you read this topic common-questions then you will find the awnser on what to do if you did not receive the boss coins for the speacial free offers.

• 

  Battlepedia Help
  • Daoud Maroc

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  Hi, welcome.

  Just want to add something.

  Battlepedia was a set of rules for an official event - CCL!

  There was a reason why we didn't passed Battlepedia post to these new forums!

  Since we moved to OSM 3.0, CCL was cancelled because major adjustments were needed and it would be a wasted effort, because we've plans to make changes on Crew world.

  I know that a lot of crews still play friendlies according battlepedia, but EVERY single friendly battle should be played under rules accorded by both captains. We as staff will always analyse those leagues as normal ones, so... don't ask us to make judgements about any kind of rules violation. Friendly battles are just that, friendly competitions where friendly banter/competition should prevail.