Support

We're here to help you with questions and bugs. ENGLISH ONLY!

12.8k Topics 37.6k Posts
  • Important Info - Please Read

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    -I suspect someone is cheating, how can I be sure?

    We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.

    As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports.

    Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.

    There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:

    Illegal transfers To be reported under Illegal Transfers

    Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller

    Collusion **

    A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals

    Offensive language

    Offensive names, league names, profiles, insults via PMs, Crew Names.....etc

    Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English England.png language ONLY!

    Report users on our knowledge base / helpcenter!

  • Can't find your Topic/Post? Read this!

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    - How can I access other languages forums?

    It's in fact quite easy and you can do it just with 3 mouse clicks:

    0_1550568934914_b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png

    0_1550568966432_f0bf120d-7526-4891-8ef0-4eff70481680-image.png

    0_1550568980894_0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png

  • Transaction didn't come through

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  • I can't log in to my account

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    Who t...f... is nuts to give real money for something that lasts only up to 22 days????
    As Starlight said in The Boys: I FUCKING QUIT!

  • Why is my account suspended?

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  • Where did my Boss Coins disappear??

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  • Boss coins disappeared

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    @yousef-11111

    Hi there,

    You probably spend them on something as Bosscoins do not just dissapear. You can contact our customer service if you want to know where you spend them on.

    https://support.onlinesoccermanager.com/hc/en-us

  • Boss Coins

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    @urmoxx-0

    Hi there,

    Bosscoins can be claimed through the career page if they aren't added inmediately. Other items (Player Packs, Club Funds and Training Progression) can be found in the blue-yellow OSM bag. If for some reason you can't find/claim them, then you will have to contact our customer service through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click in 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.

  • Ads boss coins

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    @Peace-Alonga

    Hi there,

    See the above post from @SSerhatt_NL

    If you still have issues with the ads, then try that first. If it doesn't solve it, then you can create a new topic and post some screenshots. We need one from before you watch the video, one where the video is playing and then another one after you have watched the ad. Your total amount of Bosscoins needs to be visible in atleast the first and third screenshot.

  • Missing Match!

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    Fixed (we had an issue with one of the servers recently and it didn't updated stats that day)!

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    @solobarcelona

    Then it's best to contact our customer support as they are better equiped to verify this. You can find them through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide the managernames of the friends you have invited.

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    @Diogo500
    Hello mate..have tried on another browser ???

  • PREVIEW ADS - Getting Boss Coins

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    @LuisFil

    Hi there,

    There was indeed a bug with the ads in the webversion of OSM. This should now be fixed. If you still encouter issues, then remove the cookies and cache of your browser first.

  • Free Boss Coins

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    Hi there,

    I know it's annoying, but these things can happen and it's also not always solved quickly.

    Anyway, issue should be fixed. If not, then remove cookies and cache of the browser first

  • Free videos and coins

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    Hi there,

    Issue should be fixed. If not, then remove cookies and cache of the browser first.

  • Free Boss Coins

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    Hi there,

    Issue should be fixed. If not, then remove cookies and cache of the browser first.

  • Site is not working very well

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    Hi there,

    Issue should be fixed. If not, then remove cookies and cache of the browser first.

  • It's been a week, no ads

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    Hi there,

    We know it's annoying when things don't work as they should be working, but that can sometimes happen. And it can also happen that an issue won't be fixed within a matter of a few days.

    Anyway, it should be fixed by now. If you are still having issues, then try to remove the cookies and the cache of the browser first.

  • Can not watch ads

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    Anyway, it should be fixed now. If you are still having any issues, first try removing the cookies and cache of your browser.