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We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    -I suspect someone is cheating, how can I be sure?

    We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.

    As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports.

    Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.

    There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:

    Illegal transfers To be reported under Illegal Transfers

    Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller

    Collusion **

    A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals

    Offensive language

    Offensive names, league names, profiles, insults via PMs, Crew Names.....etc

    Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English England.png language ONLY!

    Report users on our knowledge base / helpcenter!

  • Can't find your Topic/Post? Read this!

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    - How can I access other languages forums?

    It's in fact quite easy and you can do it just with 3 mouse clicks:

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    0_1550568966432_f0bf120d-7526-4891-8ef0-4eff70481680-image.png

    0_1550568980894_0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png

  • OSM's Terms Of Use

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    @Lirind Thanks

  • Payed but didn't get coins

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    @japie4_NL

    Hi there,

    If you do not receive the Bosscoins inmediately, then you can claim them on the career page.

    Otherwise you will have to contact our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/nl

    Click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

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  • Osm champions cup qualification

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    @Caner-482

    Hi there,

    If you have a home and away match, then you will play the home match at your own stadium. Only the final match of the Winners Cup is played at neutral ground.

  • Transfer notification is missing

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    @Karyuu-no-Tekken

    I'm glad to hear that it worked 🙂

    I will close your topic then.

  • Cant login on iphone app

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    @kizilsrc

    Hi there,

    Then you are probably tryin to login on the wrong version of OSM. With OSM NL (Dutch version) and OSM World (international version) we have two versions of OSM that operate seperately from each other. You can have an account on both versions, but they only work on the version that the account was created on.

    On iOS you can switch the region from the settings of the OSM app through the settings of your phone.
    On Android you can switch the region on the login page of the OSM app.

  • Change google play account

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    @BPutzeys_NL

    Hi there,

    You will have to log out directly in your Google Play account.

  • Cannot Open The App

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    @woits

    Do you also have an account on OSM NL that you have connected to that same Game Center account?

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    @Caner-482

    Hi there,

    As @bacon-man_8 already mentioned, you will only have around 7 days to claim the ticket. After that it expires.

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  • How long do Informs Last

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    @Theramos97

    Hi there,

    The boost last until the end of the season.

  • can’t start the app

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    @martin_5908

    Hi there,

    If the removal of cookies and cache doesn't solve the issue, then we need to know if you had a prior account on OSM before this one that you deactivated or was suspended/locked and have used the same Game Center- or Google Play account.

  • Can't login app

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    @Mol123321_NL

    If the username/password is incorrect, then that means you are trying to login on the wrong version of OSM. With OSM NL (Dutch version) and OSM World (international version) we have two versions of OSM that act independently from each other. You can have an account on both versions, but they only work on the version where the account was created on.

    To login to the Dutch version you will have to switch the region. On Android you can do that on the login page of the OSM app.

  • Missing almost 3000BC

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    @migueldios10

    Hi there,

    I have re-opened your topic.

    Unfortunately, the monetization team can't do anything at this time. If the 60 day wait period has ended and you still didn't received the Bosscoins, then please contact Fyber again.

  • World Target Problems

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    Since there has been no new questions about this issue, I will close this topic

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    @cartel_859

    This was because he transfered to Sevilla after the last update was made to the Champions Cup league on OSM. That's why he was missing. They have now added him to the Sevilla team, but this will only be in effect for leagues that are created from today onwards.

  • Problems with captains

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