-I suspect someone is cheating, how can I be sure?
We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.
As you can imagine this creates an huge delay and unnecessary workload having to check all those reports.
So... Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.
There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:
Illegal transfers To be reported under Illegal Transfers
Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers
Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension)
Buying strong players that will improve your squad by really low values without having a clear benefit to seller
Collusion To be reported under Multi Accounts
A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals
Offensive language To be reported under Multi Accounts
Offensive names, league names, profiles, insults via PMs, Crew Names.....etc
Important NOTE: All reports should include a clear description of what you're reporting and evidences added (if necessary, upload screenshots to an image hosting site and add the links on report)
Here, Son could be added as a left midfielder but he's a left winger in OSM. For resolving this issue, GameBasics should bring the utility positions feature. It will take some time, but I hope someday it will surely come.
Set an e-mail on old account, request a pass and delete account on Web (or link account to FB and log on Web with FB account)
Stop logging on the account you want to delete for good (also resign the team you're managing)
But, I believe you want to log on the app with the new account, so you'll need assistance from staff. In this case, please contact support by mail on firstname.lastname@example.org