Support

We're here to help you with questions and bugs. ENGLISH ONLY!

13.0k Topics 38.3k Posts
  • Important Info - Please Read

    Pinned Locked
    6
    10 Votes
    6 Posts
    25k Views
    -I suspect someone is cheating, how can I be sure?

    We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.

    As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports.

    Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.

    There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:

    Illegal transfers To be reported under Illegal Transfers

    Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller

    Collusion **

    A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals

    Offensive language

    Offensive names, league names, profiles, insults via PMs, Crew Names.....etc

    Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English England.png language ONLY!

    Report users on our knowledge base / helpcenter!

  • Can't find your Topic/Post? Read this!

    Pinned Locked
    2
    26 Votes
    2 Posts
    14k Views
    - How can I access other languages forums?

    It's in fact quite easy and you can do it just with 3 mouse clicks:

    0_1550568934914_b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png

    0_1550568966432_f0bf120d-7526-4891-8ef0-4eff70481680-image.png

    0_1550568980894_0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png

  • I can't watch an add so I can't earn rewards

    45
    1 Votes
    45 Posts
    1k Views

    @FC-Eddie_NL one more thing, what maybe helps to understand. The window, which is to see in your screenshots and where is written "ad in play", we don't have. If I click on watching ad it starts very normal, but then the screen gets clean again and nothing happens. No window opening, no bitcoins added. Thats how it is

  • Website keeps reloading

    2
    0 Votes
    2 Posts
    23 Views

    @SilentOrchestra

    Hi there,

    Try clearing the cookies and cache of your browser and see if that works.

  • Problems with website

    2
    0 Votes
    2 Posts
    46 Views

    @mutten

    Hi there,

    As for the ads: there is an issue with the adplayer on the webversion. It's being worked on.

    As for the interest: interest is placed on your Savings and not on your balance. So if you have your Club Funds on Savings during match simulation, you should have the 2% interest added to that total amount after your match has been played.

    As for selling players: the more expensive players are much more difficult to sell and might take a lot of time before they get sold.

    As for the other issues: can you give us some more info on the error message you receive? And what message do you get when you try to login on the OSM app?

  • 0 Votes
    3 Posts
    75 Views

    @RedDaGrate

    Will do

  • LOG IN ISSUES

    Locked
    2
    0 Votes
    2 Posts
    37 Views

    @D-ozioma97

    Hi there,

    For account issues it's best to contact our customer support. You can find them through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' in the dropdown menu to be able to fill in the contact sheet. Provide as much details about the issue as you can.

  • 0 Votes
    4 Posts
    41 Views

    @SilentOrchestra

    No there isn't.

  • Problem logging into forum

    5
    1 Votes
    5 Posts
    52 Views

    @SpecialOne
    Ok, i will tell him, and see what he says

  • Change of league new season

    2
    0 Votes
    2 Posts
    37 Views

    @joris_12_NL

    Hi there,

    Once you have selected a country and team for your next season and paid the Bosscoins, then that decision is final and can't be changed. Once the new season has started you can select a new country and team again for the next season.

  • 0 Votes
    5 Posts
    58 Views

    @Akar042

    Hi there,

    Cheatings won't be discussed or handled through the forum. You will have to go to our customer support for that. You can find them through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' in the dropdown menu. From there you can fill in the contact sheet.

  • Crew Wars

    2
    0 Votes
    2 Posts
    26 Views

    @Ráfárəjmá

    Hi there,

    The country for the crew battles changes around every two weeks.

  • My crew can be maximum 13 people😐

    1
    0 Votes
    1 Posts
    23 Views
    No one has replied
  • i can't buy items in osm

    Locked
    2
    0 Votes
    2 Posts
    27 Views

    @gogogo_851

    Hi there,

    I'm sorry, but that message is there for a reason. It's to prevent users from breaking OSM terms when it comes to selling and buying players. The price you are offering for that player is not considered as a fair deal.

  • About Avatar

    6
    0 Votes
    6 Posts
    75 Views

    @ogzhnsnr
    @patser_NL was just expressing his thoughts on the avatar thing, he didn’t literally mean never, even though that’s probably true

  • Avatars

    1
    0 Votes
    1 Posts
    22 Views
    No one has replied
  • Crew Problem

    2
    0 Votes
    2 Posts
    36 Views

    @Ráfárəjmá

    The crew division is usually updated after you finished the battle that brought you in a division higher.

    If it takes longer, consider re-downloading the OSM App

  • This topic is deleted!

    1
    0 Votes
    1 Posts
    1 Views
    No one has replied
  • My club has a maximum of 13 people.

    3
    0 Votes
    3 Posts
    77 Views

    @SpecialOne Yes, I solved that problem, thank you very much. But now my team has won 1000 cups but we still haven't entered the semi-professional league and our framework hasn't changed, how will that happen?

  • 0 Votes
    1 Posts
    32 Views
    No one has replied