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We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    SpecialOneS
    -I suspect someone is cheating, how can I be sure? We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match. As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports. Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported. There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms: Illegal transfers To be reported under Illegal Transfers Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller Collusion ** A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals Offensive language Offensive names, league names, profiles, insults via PMs, Crew Names.....etc Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English [image: 1637856074774-england.png] language ONLY! Report users on our knowledge base / helpcenter!
  • Can't find your Topic/Post? Read this!

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    SpecialOneS
    - How can I access other languages forums? It's in fact quite easy and you can do it just with 3 mouse clicks: [image: 1550568935926-b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png] [image: 1550568968371-f0bf120d-7526-4891-8ef0-4eff70481680-image.png] [image: 1550568981834-0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png]
  • Cant login🇧🇦

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    FC Eddie_NLF
    @Tarik1012 Hi there, As @JAY-ZO mentioned, accounts that have been inactive for 3 years will be permanentaly deleted. This is due to the GDPR (privacy law). So if the last time you logged in on your old account is atleast 3 years ago, then that account is gone. If you are unsure how long ago it has been and you still know your old managername or a login name, you can contact our customer support to try to get some more info about your old account. You can find our support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. Make sure to provide the managername/login name.
  • no boss coins after finishing league?

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  • Oops

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  • Match time preference

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    FC Eddie_NLF
    You're welcome
  • welcome package was not reflected

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    FC Eddie_NLF
    @06_Yasin_06 Hi there, When you purchase a Pack in the OSM Store that contains items (Club Funds, Training Progression or Player Packs) then those items will be stored in your inventory (the blue-yellow OSM bag). So check your inventory to see if it's there. If it's not, then you will have to contact our customer support. They can check what happened. You can find our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. If you include proof of payment they can help you out inmediately.
  • Elite Managers League points ?

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    FC Eddie_NLF
    @SirNoom-Angthong Hi there, Nice to hear you like OSM and it's design. As to your question: the Elite Managers is a so called VIP League. Users can only enter a VIP League if they received an invitation for it. These VIP Leages play the same as any other normal league. There are no extra features or different point mechanics or what so ever.
  • Achievement - Coins - Africa

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    SpecialOneS
    Hi there, As Eddie said, you can only have the reward for every achievement once. If the percentage goes down because a new league was added, you don't lose the achievement neither get the reward again when you reach 100% again. You already achieved 100% back in 28th January 2022 and got the reward back then!
  • Error message in OSM app

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    FC Eddie_NLF
    @Gustavo-Lenoci Hi there, For this issue you will have to contact our customer support through the below link. They can help you out. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form.
  • cant login

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    FC Eddie_NLF
    @GORDON-MILNE-1990 Glad to hear it's solved now and you're welcome
  • Cheating support

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    FC Eddie_NLF
    @Usenbolt Hi there, I understand this can be frustrating, but cheatings aren't discussed nor handled on the forum. The support website is the only place for cheatings. Keep in mind that there needs to be substantial proof that someone is really cheating and over a larger period of time. You can also read the post in the below topic with some guidelines as to what is considered cheating. https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/6
  • Transfers Stopped again!

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    SpecialOneS
    Hi, There're no issues with transfers, in fact transfers are at full steam with Transfer Rush event
  • Leave club

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    what a bad design...
  • Erase my account.

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    FC Eddie_NLF
    @Ik2on Hi there, I already explained the procedure in that other topic, didn't I? https://forum.onlinesoccermanager.com/topic/76189/account You can deactivate the account by logging into the webversion of OSM. With the GDPR Gamebasics has the right to keep your data for a period of time (due to possible cheatings). But as a consumer you also have the right to ask for a complete removal of those data. However, to ask that you will have to go to our customer support at https://support.onlinesoccermanager.com/hc/en-us and send in a ticket. If you already send in a ticket, then you will have to wait until you receive a reply. This is how the procedure works. You can complain all you want, but the procedure is the procedure.
  • Transfer simulations not working.

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    SpecialOneS
    We're sorry for this situation. The good thing is that it affected all users so no one had an advantage. It's all fixed now
  • Account

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    I
    Me too.
  • Issue with claiming rewards from missions

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    Perzikstruik_NLP
    Thanks for the reply! Ive noticed that if I claim them, I do get them. I will do that from now on.
  • My past experiences are not visible

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    FC Eddie_NLF
    @ilkercgul98 They are not going to check this anymore, so if you want to have those statistics of your slots 2 and 3 then you will have to manage a team there. Hopefully at the end of the season they will return.
  • problems buying at the market

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    FC Eddie_NLF
    @DT-HASBU Hi there, I think you have put your Club Funds on Savings to receive the interest. When you have your Club Funds on Savings you won't be able to use it. You can then compensate the amount of Club Funds you are 'missing' with a larger amount of Bosscoins then you can normally buy a player when you have the necessary Club Funds on hand. So to buy the player with both the Club Funds and normal amount of Bosscoins, you will have to put the Club Funds back on hand.