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We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    SpecialOneS
    -I suspect someone is cheating, how can I be sure? We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match. As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports. Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported. There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms: Illegal transfers To be reported under Illegal Transfers Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller Collusion ** A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals Offensive language Offensive names, league names, profiles, insults via PMs, Crew Names.....etc Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English [image: 1637856074774-england.png] language ONLY! Report users on our knowledge base / helpcenter!
  • Can't find your Topic/Post? Read this!

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    SpecialOneS
    - How can I access other languages forums? It's in fact quite easy and you can do it just with 3 mouse clicks: [image: 1550568935926-b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png] [image: 1550568968371-f0bf120d-7526-4891-8ef0-4eff70481680-image.png] [image: 1550568981834-0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png]
  • OSM on mobile phone

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    FC Eddie_NLF
    @Sjuul-Nuova_NL Hi there, I don't know. I can close of the session of the OSM app on Android. When I tap in the bottom of the screen I will get the navigation buttons of my phone to close it off.
  • Missions not able to claim

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    FC Eddie_NLF
    It seems it is sort of a cache issue. If it can't be claimed then it should be claimable on the next session. I will close this topic now.
  • Boss Coin reward

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    FC Eddie_NLF
    @heyman123_3_6 Hi there, If it shows that the Bosscoins have already been claimed, then the most likely scenario is that you have reached that Division in the past already and claimed the reward back then. You can only claim a reward once, but you can continuously move up and down the same Division.
  • This topic is deleted!

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  • Report About a Cheater

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    FC Eddie_NLF
    @bunova You are selecting the wrong option from that first dropdown menu. You need to select OSM and not Report a player for an offensive name, tag or description. Report a player for an offensive name, tag or description is only used for those things aswell as chat messages. For reporting a cheater you need to select OSM. [image: 1764623827452-schermopname-45.png] After you have selected OSM you will get the below form. At the issue you are having you need to select report inapropriate behaviour. This option is used for reporting cheaters. [image: 1764623878348-schermopname-47.png]
  • No transfers have happened since transfer madness event ended!

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    A
    I've noticed the same thing. I'm barely selling any players. Which makes the game very boring. The league isn't even halfway and there is nothing left for me to do. Players won't sell, the progression in training is really small, my stadium is fully upgraded so what's left? Just logging in once a day to make sure my line up is still good and i've won my game
  • Unable to Contact OSM and Revu Regarding Missing Boss Coins

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    How can i claim the bosscoins to osm? O. The mainpage i see that i have bosscoins but the transfer to osm is not possible
  • Missions: today's 2m does not pay out.

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    NetvigatorN
    it sorted itself out a few hours later.
  • Boss Coins Price Tag

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    FC Eddie_NLF
    @Olayimika @Vanisheerr When I look at the Bosscoin Packs in the store on the Dutch version of OSM I just see the same prices as they have always been. So I don't think the price of the Packs have been increased. If they are still more expensive then they were before, then it could possibly because of these reasons: the value of your local currency has changed compared the Euros, which could result in an increase of the price of the Packs. tariffs made by your government for in-game transactions could mean a change in your local currency, which could result in an increase of the price of the Packs. Apple or Google could increase the tax they put on these transactions, which could result in an increase of the price of the Pack. OSM has no control over these situations.
  • AD Guanacasteca bug ?

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    FC Eddie_NLF
    @HakanSavun Hi there, Yeah, it seems the random club name generator was stuck to the same name for a few days. I think it's already been fixed as I see different teams on the buyer side (the engine) for today's transfers.
  • training timer oops

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    FC Eddie_NLF
    @Vanisheerr Hi there, This has to do with the clock on your computer. It's not set to the correct time or timezone where you are located. Then you will see this increase in the time of the timer. So you need to change to the correct time or timezone to get the timer back to the normal amount.
  • This topic is deleted!

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  • Problem with the ad video

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  • Paid but no coins

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    FC Eddie_NLF
    @Julanos-brinkos_NL Hi there, For payment issues you will have to contact our customer support. They can check what went wrong. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. Provide proof of payment so that the support can help you out inmediately.
  • the last friend boss coin reward

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    FC Eddie_NLF
    @heyman123_3_6 Hi there, There are number of requirements that needs to be met by both you and your friend in order to get those bonus Bosscoins. These are as follows: New user has to sign up via invitation link and on same session (if user installs app then closes it and later opens it and sign up, it won't work. He needs to click link again and only after the account has been created) Invited user has to create a new account and not joining league with an existing one. There's a maximum of 10 rewards, so all invites sent after that won't give any more rewards. So if you still didn't got those bonus Bosscoins, then double check with your friend about the first requirement and let him click/tab on the referal link just in case. If you still don't get the reward afer that, then you will have to contact our customer support. They can take a look at what went wrong. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us
  • About account deletion

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  • Game

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    FC Eddie_NLF
    @ilkercgul98 Glad to hear it's fixed