Skip to content

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.7k Topics 26.9k Posts
  • Important Info - Please Read

    Pinned Locked
    6
    5 Votes
    6 Posts
    27k Views
    SpecialOneS
    -I suspect someone is cheating, how can I be sure? We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match. As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports. Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported. There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms: Illegal transfers To be reported under Illegal Transfers Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller Collusion ** A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals Offensive language Offensive names, league names, profiles, insults via PMs, Crew Names.....etc Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English [image: 1637856074774-england.png] language ONLY! Report users on our knowledge base / helpcenter!
  • Can't find your Topic/Post? Read this!

    Pinned Locked
    2
    11 Votes
    2 Posts
    14k Views
    SpecialOneS
    - How can I access other languages forums? It's in fact quite easy and you can do it just with 3 mouse clicks: [image: 1550568935926-b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png] [image: 1550568968371-f0bf120d-7526-4891-8ef0-4eff70481680-image.png] [image: 1550568981834-0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png]
  • Report About a Cheater

    2
    0 Votes
    2 Posts
    8 Views
    FC Eddie_NLF
    @bunova Hi there, After clicking on 'submit a request' from our support website at https://support.onlinesoccermanager.com/hc/en-us you need to select the following things: Select OSM from the dropdown menu under 'select an issue you are having' choose the option 'report inapropriate behaviour'.
  • No transfers have happened since transfer madness event ended!

    4
    0 Votes
    4 Posts
    82 Views
    A
    I've noticed the same thing. I'm barely selling any players. Which makes the game very boring. The league isn't even halfway and there is nothing left for me to do. Players won't sell, the progression in training is really small, my stadium is fully upgraded so what's left? Just logging in once a day to make sure my line up is still good and i've won my game
  • Unable to Contact OSM and Revu Regarding Missing Boss Coins

    6
    0 Votes
    6 Posts
    140 Views
    M
    How can i claim the bosscoins to osm? O. The mainpage i see that i have bosscoins but the transfer to osm is not possible
  • Missions: today's 2m does not pay out.

    10
    0 Votes
    10 Posts
    95 Views
    NetvigatorN
    it sorted itself out a few hours later.
  • Boss Coins Price Tag

    3
    0 Votes
    3 Posts
    64 Views
    FC Eddie_NLF
    @Olayimika @Vanisheerr When I look at the Bosscoin Packs in the store on the Dutch version of OSM I just see the same prices as they have always been. So I don't think the price of the Packs have been increased. If they are still more expensive then they were before, then it could possibly because of these reasons: the value of your local currency has changed compared the Euros, which could result in an increase of the price of the Packs. tariffs made by your government for in-game transactions could mean a change in your local currency, which could result in an increase of the price of the Packs. Apple or Google could increase the tax they put on these transactions, which could result in an increase of the price of the Pack. OSM has no control over these situations.
  • AD Guanacasteca bug ?

    2
    2
    0 Votes
    2 Posts
    26 Views
    FC Eddie_NLF
    @HakanSavun Hi there, Yeah, it seems the random club name generator was stuck to the same name for a few days. I think it's already been fixed as I see different teams on the buyer side (the engine) for today's transfers.
  • training timer oops

    2
    0 Votes
    2 Posts
    12 Views
    FC Eddie_NLF
    @Vanisheerr Hi there, This has to do with the clock on your computer. It's not set to the correct time or timezone where you are located. Then you will see this increase in the time of the timer. So you need to change to the correct time or timezone to get the timer back to the normal amount.
  • This topic is deleted!

    0
    0 Votes
    0 Posts
    14 Views
    No one has replied
  • Problem with the ad video

    1
    1
    0 Votes
    1 Posts
    7 Views
    No one has replied
  • This topic is deleted!

    0
    0 Votes
    0 Posts
    1 Views
    No one has replied
  • Paid but no coins

    Locked
    2
    0 Votes
    2 Posts
    27 Views
    FC Eddie_NLF
    @Julanos-brinkos_NL Hi there, For payment issues you will have to contact our customer support. They can check what went wrong. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. Provide proof of payment so that the support can help you out inmediately.
  • the last friend boss coin reward

    Locked
    2
    1
    0 Votes
    2 Posts
    50 Views
    FC Eddie_NLF
    @heyman123_3_6 Hi there, There are number of requirements that needs to be met by both you and your friend in order to get those bonus Bosscoins. These are as follows: New user has to sign up via invitation link and on same session (if user installs app then closes it and later opens it and sign up, it won't work. He needs to click link again and only after the account has been created) Invited user has to create a new account and not joining league with an existing one. There's a maximum of 10 rewards, so all invites sent after that won't give any more rewards. So if you still didn't got those bonus Bosscoins, then double check with your friend about the first requirement and let him click/tab on the referal link just in case. If you still don't get the reward afer that, then you will have to contact our customer support. They can take a look at what went wrong. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us
  • About account deletion

    1
    0 Votes
    1 Posts
    25 Views
    No one has replied
  • Game

    14
    2 Votes
    14 Posts
    404 Views
    FC Eddie_NLF
    @ilkercgul98 Glad to hear it's fixed
  • Serious Issue: Why Is Deleting My OSM Account This Hard?

    Locked
    4
    1 Votes
    4 Posts
    96 Views
    SpecialOneS
    Hello, sorry that you're facing an issue caused by a technical issue from App. It was OSM App that created and linked an account to your phone (even if 2 yeas ago)? It was OSM that linked the account to AppleID and/or Gamecentre? OSM App ony improved login system, making it easier for users to log on their accounts when they link them to Apple/Gamecenter. You never used it? Really? Let's talk about rules and behavour, yes. You asked for help from support by filling in a ticket. You did what's expected from everyone that has an issue and needs help that's not possible to provide here on forum. You didn't even waited for an answer and came to forum complaining in a not very polite way, nevertheless you got a polite answer Not happy with your mistakes, your reply is even more unpolite? Please, respect those that are giving their time to assist you on this forum! Btw, the account you asked for deletion on the ticket was already deleted (at least I was told so). This topic will be closed. Further assistence on this subject will be provided by support via ticket!
  • Club Information

    Locked
    2
    0 Votes
    2 Posts
    44 Views
    FC Eddie_NLF
    @Olayimika Hi there, If you are having an issue in OSM then please refer to our bugtemplate on how to report an issue. https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/3 You can create a new topic using this template to report your bug.
  • does not open

    2
    0 Votes
    2 Posts
    35 Views
    FC Eddie_NLF
    @battalgazi_ccc Hi there, Can you be more specific about your issue please?
  • Login Issue: OSM App Automatically Logs Into the Wrong Account on iPhone

    Locked
    2
    0 Votes
    2 Posts
    47 Views
    FC Eddie_NLF
    @mcfc_uae Hi there, For account issues you will have to contact our customer support. They can help you out with that. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us