Support

• 

  How can I set a pass on my OSM account?
  • SpecialOne

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  Can't find your Topic/Post? Read this!
  • SpecialOne

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• 

  REAL WORLD PLAYER ERRORS & CORRECTIONS
  • blob59

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  I'd like to concur with @Danteus about that and also to propose a few changes to the African All Stars as I believe Africa isn't made of just 5 countries namely would be better to see other regions represented to apart from Western countries as most players in line-up are from there there so many others we could bring to mix it up a bit kinda like
  M-Victor Wanyama - Tottenham - KENYA
  F-Dan Sserunkuma- Express - UGANDA
  Salah from the north
  Aubameyang from the central Arica (Gabon) and many others please check on this too , thanks

• 

  Important Info - Please Read
  • SpecialOne

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  HOW TO ACT

  When making a question:

  First, try to find out if the 'Help' pages on each page on OSM can answer your question - chances are the answer you seek is there for you - most subjects are covered. Members should also check the Common Questions topic. Before you open a new thread in this forum make sure you use the Search facility first, in case the question you're about to ask has already been asked and answered If you have exhausted those possibilities and still have no answer, then:
  (a) Create a new topic
  (b) Give your question a meaningful title – Start topic title with: [Help].
  (c) Type out your question - don't worry about spelling or stuff like that - this isn't an English exam. As long as you get your question across, that's good enough for us.
  (d) Your question must be in English language - if it is not it will be closed.
  (e) Wait for an answer.

  When reporting a bug:

  Before you open a new thread in this forum make sure you check all open threads, in case the bug you're about to report has already been reported by someone else. Members should also check the Known Bugs topic.
  *In case none of the open threads mentions the bug you want to report and it’s not listed on the known bugs topic, you can open a new one with a simple title fitting the bug context– Start topic title with: [Bug]. Type us as much information as you can, try to be concise and precise when reporting a bug, and remember to fill the template (See it below). Try to be available to follow/answer the suggestions/questions from OSM Support members.

  Bug Report Template:
  At this moment we've got 5 different versions on which users can login to OSM:

  Website (PC or mobile device) Facebook Android App iOS App (iPhone) iOS App (iPad)

  All bugs should be reported using the following basic guidelines.

  Login: (Login of the user with the bug)
  Account: (Slot1, Slot2, Slot3, Slot4)
  League number: (not mandatory if you don't know how to find it)
  Date & Time of the bug: (This should be as accurate as possible, for developers to check error logs)
  Platform: (Website PC/Mobile, Facebook, Android App, iPhone App, iPad App) ***
  Screenshots: (Full screen - URL and time should be presented)
  Bug step-by-step Description: (The ideal is that you describe all the steps you do to reproduce the error)

  ***For bugs related with the full website and Facebook versions, please add:
  Browser:

  ***For bugs related with the Android App and iOS App versions, please add:
  App Version:
  Brand/type device:
  OS version:

• 

  Common Questions
  • SpecialOne

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  Re - Activation Of Old Topics

  Q : I found an old topic on the forums that interested me and clicked on the Reply button to create my post. But suddenly I came up with this message :
  
  What am I supposed to do now?

  A : There is a "hidden" button close to that blue button that says Create a new topic. It may look invisible on your screens but trust me it is there.
  Please now use your mouse ( while working on a pc - website ) or your finger tip ( while using your mobile phone - app ) to tap around the blank area that surrounds the blue button.
  Usually you need to click right on top of this button. Magically you will see the Reply box opened for you to make your post and bring an old topic back to life!

• 

  Known Bugs
  • SpecialOne

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  There's a bug on the forum software side (not on our hands to fix it), where users are not added to their language group or Crew forum group on first login.

  The way to fix this is by logging out of forums (it has to be done on forums, not on the game) and log back in.

  On second log in, all should be fixed

• J

  Young players training less
  • Jorge Solo entrenador

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  Hi,

  If you keep training same player sequentially, progression decreases.

  For every training on same player and same simulation day, maximum training decrease. You can normally make 3 daily trainings per sim, but if you speed it up, you can do more, so it's natural that results decrease on every training!

• 

  Manager Points (Again)
  • Chinchas

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  @chinchas
  Nothing wrong in here...you should now till now, that everything matters for more manager points....maybe a manager has goal number 9 and you have goal number 3...if you make the same wins and draws, the first manager will have more managers points at the end because he had the team with goal 9....and many other factors, like the one you said, playing with human managers, make more wins away, make more wins with teams having better goal, etc.....

• M

  Yellow card
  • montbeliard_NL

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  M

  No , i left him out of the team because hè had two cards and hè get's his third one in the 18th minute while hè was in training and IT was the first thing that happened in the match

• 

  main account history vanihed
  • paulus76

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  Hi,

  Thanks for reporting this.
  It has been forwarded!

• 

  The new Guardiola
  • Marcos Godoi pereira

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  @e-u-g-e-n-e Thanks!

• J

  "Club temporarily unavailable" since 11 Dec.
  • JC Kedah

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  @jc-kedah This should be fixed now, so time to close this topic.

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  Team is gone
  • bacardijeff

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  This should be fixed now!

• P

  Reword not received from business club
  • Point89ro

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  Good to know that this is clear now.

  topic closed!

• 

  Removed from a team
  • PsycoFerreira

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  This should be fixed now.
  But if anyone still has this problem he should report it again.

  For the meantime, this topic is closed.

• 

  Unable to log out
  • tomeveslfc

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  Hi,

  First read our OSM Terms which states on point two that having more than one OSM account is not allowed.

  Secondly, you have to decide which account you want to keep then send a mail to En.support@onlinesoccermanager.com with a clear explanation of the issue and also include both manager names in the mail.

• J

  PLEASE MAKE A TUTORIAL
  • Jorge Solo entrenador

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  Hi,

  Please read Common Questions topic and you'll know what the problem is.

• P

  Did not recieve my boss coins
  • Pikkieomhoog_NL

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  Hi,

  That's correct!
  You have to contact support by mail via NL.support@onlinesoccermanager.com with a clear explanation of the problem and also include screenshot of payment receipt / proof of payment.

• I

  Unwanted participants
  • IlVezzolo

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  @ilvezzolo
  Sorry to hear that mate but it isn 't possible to force them leave the league...you will have to wait to become inactive and then kick them out.....

• B

  Remove users
  • Berry Sonnenschein

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  HI,

  If you created the league without the use of Advanced Tools, you can open the league by using your moderator tool. Otherwise, you can't change it to an open league.

  If that's the case then you have to invite your friends to your league by going to their manager profile and use the invite button or you can invite them when you go to your friends list.
  Alternatively, they can request access to your league which you have to accept and grant them permission to join your league.