Support

We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    -I suspect someone is cheating, how can I be sure?

    We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.

    As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports.

    Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.

    There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:

    Illegal transfers To be reported under Illegal Transfers

    Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller

    Collusion **

    A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals

    Offensive language

    Offensive names, league names, profiles, insults via PMs, Crew Names.....etc

    Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English England.png language ONLY!

    Report users on our knowledge base / helpcenter!

  • Can't find your Topic/Post? Read this!

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    - How can I access other languages forums?

    It's in fact quite easy and you can do it just with 3 mouse clicks:

    0_1550568934914_b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png

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  • can't join the league!!!

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    Until yesterday I had a free slot. And I tried to join. And nothing came of it. Screenshots above
    What else don't you understand??? Before you could join friends in an easy way Now you can't.

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    @GlennJamin5000

    They don't want missions to be too easy to complete. If friendlies would count you can just play a few of them and complete them that way.

  • add friends

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    @Esardeniz

    Hi there,

    You will need to go to the Friends page. in the OSM app you can find it on the menu on the right. Through the webversion you will have to click on your managername and then select Friends from the dropdown menu.

    You can add friends by inserting their managername or let OSM search your connections on Facebook to look for other peope that already have an account on OSM.

    If you want to invite people to join OSM you will have to select the Rewards tab on the Friends page. You can then send your friends the referal link to let them sign up to OSM through that link. You will receive 50 Bosscoins as a bonus for the first 10 friends that join OSM through that referal link.

  • Position switch error

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    @Jung-sky

    Hi there,

    Thanks for reporting. I have forwarded this to the admins.

  • join the league

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    @Yanke111

    Without more information it's impossible to say why you couldn't join your friends league. We could have investigated it, but you already joined a different league. All of your clubslots are occupied.

    Schermopname (208).png

    If you still want to join your friends league, you will have to resign on any of your clubslots.

    Because you already joined a different league and gave no concrete information, I will close your topic. If it happens again in the future, then make some screenshots of the issue and report it again.

  • Ads to watch for free coins

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    @Johannes-Laulhé

    We had another user that had the same issue with not receiving the Bosscoin. Sadly, it's unknown as to why that happens as the Bosscoin should be added. This has been tested by the admins.

    What browser are you using and do you get the Bosscoin if you use another browser?

  • problem logging in on mobile

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    Hi,

    We're sorry that you're unable to log on App, but in order to help you (and on support) we need you to be clear and provide as much info as possible.
    We're a bit skilled on troubleshooting, but we can't guess things.
    I'll give you some answers to most common situations:

    Are you trying to log on this account? A) Yes. Check if you're logging on Correct Version (World/Dutch) A.1) How do I know that? Android: At login you've a world symbol, tap on iot and adjust to the correct one iOS: Go to OSM settings on iPhone settings/Apps and adjust the world there B) No. Then try to log on the other account on web, if you're able to log on Web, go check reply A

    If none of the above is the solution for you, please provide us all the steps you do, all the info required (not the password of course) and let us know where it goes wrong

  • knackout lig

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    @sherlock44

    My guess is that it can take up to 24 hours after the final match of the Knockout Royale has been played.

  • This topic is deleted!

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  • impossible to collect reward missions blocked

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    Yup, this has been fixed already

  • System Error: Mission

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    @csanad1691

    This seems to be a translation issue. The task of that mission was actually to train 5 strikers (ST) and not just 5 attackers in general. It will be fixed soon.

    Apologies for the confusion.

  • Bug logging in (through web)

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    @FC-Eddie_NL
    Haha, i don’t think all hardware is up to date😂

  • Forum profile

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    @FC-Eddie_NL
    Why is there a restriction here🤦‍♂️…

  • Credential problems in the mobile app

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    @KIXNAY

    Hi there,

    What kind of error message do you receive when you enter your login details? And do you play on iOS or Android?

  • I didn't receive my purchase

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    @GORDON-MILNE-1990

    You're welcome

  • Missions reward

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    @goldenScorpio Wow.. 7 days of grinding for such a spectacle.. classic OSM 😄

    As I thought, worthless update with pointless rewards, why introduce something that could improve the gameplay and promote competitivity...

    @FC-Eddie_NL Okay, thanks for the reply. Its not important anyway if we are getting players rated lower than 85.

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    Hi again, just trying to get some attention on this

  • Winners Cup leaving issue

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    @FC-Eddie_NL Nothing works. I tried those and more, but no solution P.S. I even entered the site with career or choose league but it refreshes with the Dashboard site and shows the same error.