Support

We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    -I suspect someone is cheating, how can I be sure?

    We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.

    As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports.

    Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.

    There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:

    Illegal transfers To be reported under Illegal Transfers

    Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller

    Collusion **

    A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals

    Offensive language

    Offensive names, league names, profiles, insults via PMs, Crew Names.....etc

    Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English England.png language ONLY!

    Report users on our knowledge base / helpcenter!

  • Can't find your Topic/Post? Read this!

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    - How can I access other languages forums?

    It's in fact quite easy and you can do it just with 3 mouse clicks:

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    0_1550568966432_f0bf120d-7526-4891-8ef0-4eff70481680-image.png

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  • SUPPORTTT

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    @Majstor-Matt said in SUPPORTTT:

    @goldenScorpio Yup, anothe classic osm shady system to boost coin spending. Instead of focusing on competitivity and competitions where coins will be used, they are constantly making ways to boos coin spending in most ridiculous ways possible.

    What a rip-off! The mission player pack contains a player, mine had strength 64 and is 33 years old, so absolutely worthless. These are not missions, it's pure exploitation.

  • Winners Cup leaving issue

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  • VIP ticket and winners cup expiration timer

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    Unfortunately, you might have to take the VIP and if you believe you can earn the winners cup again, forget about this one.

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    @FC-Eddie_NL Thanks for the clarification!
    I wasn’t aware that the bug was fixed on Wednesday. My first match was on Tuesday and it ended 3-3, and since the task updated to 1/9 after that, I assumed the progress was based on points rather than goals.

    Now it makes perfect sense – thanks again for the info!

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  • Age and specialists

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    HELLOqer

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    @Crusader-kin

    Hi there,

    The most likely scenario is that your old account has been permanently removed from the OSM database. This will happen to all accounts that are inactive for a period of 3 years straight and needs to be done because of the privacy laws (GDPR). In that case you will have to play OSM with this new account that you created.

    If you still remember your old managername, then you can contact our customer service to be sure if that's the case. You can find our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Provide as much details about your old account as you can. Depending on how busy it is, it might take several days before you receive a reply.

  • free 50 tokens

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    Ok, thanks

  • InstaLeague

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  • Accidentally bought extra trainer (again)

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    @GierLucas_NL

    Hi there,

    You will have to ask this question to our customer support as they can verify this and give those Bosscoins back. You can find them through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Depending on how busy it is, it might take several days before you receive a reply.

  • Bug on web version

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    @JAY-ZO

    Good to hear 👍 I will close your topic then.

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    @Sergio-Hà

    It wouldn't suprise me if those Bosscoins are automaticaly added to your account if you met all those requirements. So if you are sure that you didn't received them, then you should contact our customer support. They can verify if requirements are met and if the Bosscoins are added or not. You can find our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Depending on how busy it is, it might take several days before you receive a reply.

  • Ads to watch for free coins

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    Ok, thank you. I will try to check again if any ad-block is active, otherwise... well, I don't know 🤷🏻‍♂️😅

  • Server not available

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    @DidyXavy-0

    Hi there,

    That's unfortunate, but it can always happen that there are some server issues. They try to minimize downtime as much as possible, but it still technology. If server issues are severe they try to halt simulations, if possible. And a rollback will only happen if data gets corrupted or there are extreme issues with servers.

  • Fantasy League Bug

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    @Joaquin-Barbero-Delger

    You're welcome and good luck with your issue.

  • Problem

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    @Lin0mercy_NL

    Hi there,

    If Bosscoins purchased from Packs in the OSM Store aren't added to your account inmediately, then you should be able to claim them through the career page. If that doesn't work and you still haven't received them, then you will have to contact our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Make sure to provide proof of payment. Depending on how busy it is, it might take several days before you receive a reply.

  • error

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    This just means that there is some maintenance going on. You clubslot will be available again when maintenance is over.