HOW TO ACT
When making a question:
First, try to find out if the 'Help' pages on each page on OSM can answer your question - chances are the answer you seek is there for you - most subjects are covered.
Members should also check the Common Questions topic.
Before you open a new thread in this forum make sure you use the Search facility first, in case the question you're about to ask has already been asked and answered
If you have exhausted those possibilities and still have no answer, then:
(a) Create a new topic
(b) Give your question a meaningful title – Start topic title with: [Help].
(c) Type out your question - don't worry about spelling or stuff like that - this isn't an English exam. As long as you get your question across, that's good enough for us.
(d) Your question must be in English language - if it is not it will be closed.
(e) Wait for an answer.
When reporting a bug:
Before you open a new thread in this forum make sure you check all open threads, in case the bug you're about to report has already been reported by someone else.
Members should also check the Known Bugs topic.
*In case none of the open threads mentions the bug you want to report and it’s not listed on the known bugs topic, you can open a new one with a simple title fitting the bug context– Start topic title with: [Bug].
Type us as much information as you can, try to be concise and precise when reporting a bug, and remember to fill the template (See it below).
Try to be available to follow/answer the suggestions/questions from OSM Support members.
Bug Report Template:
At this moment we've got 5 different versions on which users can login to OSM:
Website (PC or mobile device)
Facebook
Android App
iOS App (iPhone)
iOS App (iPad)
All bugs should be reported using the following basic guidelines.
Login: (Login of the user with the bug)
Account: (Slot1, Slot2, Slot3, Slot4)
League number: (not mandatory if you don't know how to find it)
Date & Time of the bug: (This should be as accurate as possible, for developers to check error logs)
Platform: (Website PC/Mobile, Facebook, Android App, iPhone App, iPad App) ***
Screenshots: (Full screen - URL and time should be presented)
Bug step-by-step Description: (The ideal is that you describe all the steps you do to reproduce the error)
***For bugs related with the full website and Facebook versions, please add:
Browser:
***For bugs related with the Android App and iOS App versions, please add:
App Version:
Brand/type device:
OS version:
