Support

We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    -I suspect someone is cheating, how can I be sure?

    We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.

    As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports.

    Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.

    There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:

    Illegal transfers To be reported under Illegal Transfers

    Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller

    Collusion **

    A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals

    Offensive language

    Offensive names, league names, profiles, insults via PMs, Crew Names.....etc

    Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English England.png language ONLY!

    Report users on our knowledge base / helpcenter!

  • Can't find your Topic/Post? Read this!

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    - How can I access other languages forums?

    It's in fact quite easy and you can do it just with 3 mouse clicks:

    0_1550568934914_b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png

    0_1550568966432_f0bf120d-7526-4891-8ef0-4eff70481680-image.png

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  • End of Season + winners ticket

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    @FC-Eddie_NL Yo thanks for reply ! Awesome 馃檪

  • Not able to upload images on crew profile

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    @FC-Eddie_NL will do

  • Changing information crew [Dutch]

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    Any updates @FC-Eddie_NL ?

  • Match delayed

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    Can we have the simulation status page back? Then we can see if the server is still running or completely stuck. This is important to know if we are considering a tactical change or last minute training camp.

  • My account was locked

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    Yup, a pretty old topic. So I will close this one.

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    @Lucas-Coelho__

    Hi there,

    You are now managing Gremio on your managerslot 1. It always takes another 24 hours after the last match has been played before that season is finished and moves over to the next season.

    If it took longer than 24 hours, then that is probably caused by some server issues.

  • Match Win, Table Shows Loss

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    @JOAO-MARNA

    Hi there,

    Was that match a cup match? Cup matches aren't displayed on the table, so you see the last league match you played.

  • I suspect a cheater

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    @aglamadanoyna cheers mate!馃帀

  • 30.06.2022 NO REASON BAN -HELP!

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    @Karabakh-Is-Our
    Hello.. i did not understand exactly what happened.. i assume you鈥檝e reported this through the customer support link?

  • Next season

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    Hi mate,

    that's simply not possible. OSM is designed as a one-season game. The Winners Cup allows you to keep managing your team for an extended period, but once that Cup concludes, your journey with that team ends.

    You have the option to manage the same club again, but you'll be starting from scratch with the basic team.

  • Error in friendlies

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  • League not visible

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  • News

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    @FC-Eddie_NL
    I see. It would be great if this can be brought in a feature update

  • Clarity about Scout player prices and ratios

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  • how can i get the arabic forums

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    Thanks 馃檹馃徎

  • bug

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    it was bugged at that time but its okay now .i was trying to say normally players pay 10 boss coin and after that they can use it while the special event but i paid 40 boss coin somehow

  • Reward Videos still not working

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    They are loading and being presented now. Thanks.

  • Video's for training

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    @FC-Eddie_NL yea you are right