Support

We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    -I suspect someone is cheating, how can I be sure?

    We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.

    As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports.

    Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.

    There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:

    Illegal transfers To be reported under Illegal Transfers

    Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller

    Collusion **

    A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals

    Offensive language

    Offensive names, league names, profiles, insults via PMs, Crew Names.....etc

    Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English England.png language ONLY!

    Report users on our knowledge base / helpcenter!

  • Can't find your Topic/Post? Read this!

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    - How can I access other languages forums?

    It's in fact quite easy and you can do it just with 3 mouse clicks:

    0_1550568934914_b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png

    0_1550568966432_f0bf120d-7526-4891-8ef0-4eff70481680-image.png

    0_1550568980894_0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png

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  • Points deduction

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  • Made a Fantasy League but...

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    @Perejongen_NL
    Hi. I dont know about the second issue, but i think for the first one, your league will be full of CPU teams

  • change of formation and selling players

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    @beef57_NL
    This means you have 4 midfielders. It is the minimum amount every team needs. You’ll have to buy a midfielder if you want to start selling others.

  • Trash game

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    Hello mate...you can express your opinion but in a more appropriate way please ....

  • Inviting friends

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  • Emoji gets flagged

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    Fix will be live on next version. Emoji will have a new code #angry
    It will be backwards compatible, which means that all that have old code will still be visible, but from now on, only new code will be accepted. This will only be relevant, if you type codes by hand, if you use the smileys, then it really doesn't matter 👍

  • Plinko publicity what a shame

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    @_cigano_

    Thank you. I have forwarded this to Gamebasics.

  • Problem of acces

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    @ronaldo_45471 @Ferruccio-104

    Hi there,

    You should clear the cookies and cache of the browser you are using. That usually fixes the issue.

    If you have the issue in the OSM app then force close the app and open it again.

  • This topic is deleted!

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  • Can't login on iphone app

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    @RotteZwiesj

    You're welcome 🙂

  • Bought Gold Pack and didn't receive anything

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    @musafc_10

    Hi there,

    I'm sorry you had issues with the Player Back, but you will have to contact our customer support for these kind of issues. They can verify that you purchased the pack and give you a new one or give your money back. You can find our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment. Depending how busy it is, it might take several days before you receive a reply from them.

  • Changing crew name and tag

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    There're 3 levels for crew members:

    President: Owner/creator of the crew. He has all powers and he was the one that paid for the crew. He can hand president title to someone else. Captain: He's like an 'assistant' of the President. He should be able to edit/do pretty much everything, except change the crew core (image, name, tag and motto) - looks like this changed on apps - and sack president/take his position Members: well, all of them are members, but these don't have any 'powers' to change anything
  • I can't watch an add so I can't earn rewards

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    This is really weird behaviour, but as you can see it's something at your end... No idea what tbh.

    If you still want to use firefox as browser I would suggest you to:

    Try out with firefox on a different device, but same network (may be a filter on your network and not PC) Reinstall firefox trying to clear all existing data (not easy on windows, maybe running CCleaner after unistall)
  • BlackOut in Europe

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    @Daniel-Figos

    Hi there,

    I know that this is very unfortunate, but it's ultimately up to OSM if they want to do a rollback or not. It can always happen that the electricity falls out. Even just in your own neighbourhood right before match simulation started and your are busy setting up your teams. If OSM has to keep track of every single blackout happening in the world, then there would barely be any match simulations at all.

  • Tranfers List

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    @Sérgio-The-Special-One
    And are you selling the player on maximum price?

  • Players Sales

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    @Bujang-Jawa
    It depends if your selling them max price, and the ratings of the players.

  • Stupid censorship

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    @FC-Eddie_NL
    Ok thats fine, but can you tell them to fix “as” at least. I guess when you type as, it thinks you typed up ass. And ass isn’t really a bad word, and if you search it up in the dictionary, it means donkey. So it would be good if this isn’t how a text looks like:

    Hi, the start date of the tournament has been moved forward, ** some teams have pulled out.