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We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    SpecialOneS
    -I suspect someone is cheating, how can I be sure? We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match. As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports. Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported. There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms: Illegal transfers To be reported under Illegal Transfers Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller Collusion ** A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals Offensive language Offensive names, league names, profiles, insults via PMs, Crew Names.....etc Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English [image: 1637856074774-england.png] language ONLY! Report users on our knowledge base / helpcenter!
  • Can't find your Topic/Post? Read this!

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    SpecialOneS
    - How can I access other languages forums? It's in fact quite easy and you can do it just with 3 mouse clicks: [image: 1550568935926-b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png] [image: 1550568968371-f0bf120d-7526-4891-8ef0-4eff70481680-image.png] [image: 1550568981834-0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png]
  • Issue with the stadium upgrade

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  • Stadium upgrade error

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    FC Eddie_NLF
    @gaddar_farukk Hi there, You will have to contact our customer support for this. They can verify this and give you the Bosscoins back. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form.
  • Bugs bugs bugs

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    FC Eddie_NLF
    @KianaGijsegom_NL Hi there, Can you be more specific about what kind of bugs you are encountering?
  • iOS app not loading properly since update

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    FC Eddie_NLF
    Seems like the devs are already aware of the issues. A new version of the OSM app on iOS has been forwarded to Apple for approvement. That new version should fix the issues with the stadium and referee.
  • resignation

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  • After the game update when i open the game the profile doesn’t upload !

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    FC Eddie_NLF
    @Baraa711 Hi there, It will be difficult to help you without some more information. What is the platform you are using (iOS app, Android app or webversion)? What is the version of the OSM app or webversion you are using? Any other information you can provide us?
  • This topic is deleted!

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  • Medals after league is finished

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    FC Eddie_NLF
    @feyenoord-rotterdam-1998_NL Ah, I understand now. That number is nothing more than an accumulation of all the medals that you won and lost thoughout the entire season. It doesn't look at anything else. So yes, at the end of the season you gained 191 medals, exclusing bonus medals for the 'end of season' bonus. This is not a bug. You are in Division 10, the highest possible Division you can get. The difference between the amount of medals that you gain with a win and the amount of medals that you lose with a loss is pretty big. So you need to compensate one loss with more than one win to break-even on the medals that you lost with that loss.
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  • Friendly Battle - league update

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    Majstor MattM
    @JAY-ZO Solid idea, that could spice things up a bit for sure
  • Game bug

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    FC Eddie_NLF
    @Jonny038 Hi there, Try removing the app and reinstall it again. Perhaps that solves the issue. If not then you can create a new topic and give a clear description of the issue. You can refer to our bugtemplate on how to report a bug https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/3
  • How is this not cheat?

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    FC Eddie_NLF
    @HakanSavun Hi there, I'm sorry, but cheatings won't be discussed or handled through the forum. If you suspect someone of cheating you can report them through our customer support at https://support.onlinesoccermanager.com/hc/en-us
  • Unable to Contact OSM and Revu Regarding Missing Boss Coins

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    @Meffie_NL said in Unable to Contact OSM and Revu Regarding Missing Boss Coins: Yesterday I mentioned that my rewards were still pending on the Revu site. The problem is that I can see the credits on Revu and they are marked as credited, but I haven’t received anything on OSM. I’m being told to contact OSM customer service. But when I select that I’m having issues with the credited boss coins from Revu, it tells me to contact Revu instead. However, I have no way to contact Revu. 0 M Meffie_NL Hi, Yesterday I mentioned that my rewards were still pending on the Revu site. The problem is that I can see the credits on Revu and they are marked as credited, but I haven’t received anything on OSM. I’m being told to contact OSM customer service. But when I select that I’m having issues with the credited boss coins from Revu, it tells me to contact Revu instead. However, I have no way to contact Revu. It’s frustrating that Revu shows credits but OSM hasn’t received them — clear support contact from Revu is needed to resolve this.
  • BIG PROBLEMS WITH OUR PRIVATE LEAGUE

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    FC Eddie_NLF
    When the user that is the league moderator leaves the league or delete it's account, then the league will continue on without a league moderator until the season is ended.
  • OSM on mobile phone

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    FC Eddie_NLF
    No news, so topic will be closed
  • BUG??

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    FC Eddie_NLF
    @8Hristo_NL You can still train players after you have been eliminated. The majority of the functions in OSM still work once you have been eliminated or when the league has ended.