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We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    SpecialOneS
    -I suspect someone is cheating, how can I be sure? We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match. As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports. Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported. There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms: Illegal transfers To be reported under Illegal Transfers Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller Collusion ** A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals Offensive language Offensive names, league names, profiles, insults via PMs, Crew Names.....etc Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English [image: 1637856074774-england.png] language ONLY! Report users on our knowledge base / helpcenter!
  • Can't find your Topic/Post? Read this!

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    SpecialOneS
    - How can I access other languages forums? It's in fact quite easy and you can do it just with 3 mouse clicks: [image: 1550568935926-b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png] [image: 1550568968371-f0bf120d-7526-4891-8ef0-4eff70481680-image.png] [image: 1550568981834-0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png]
  • Training players

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    FC Eddie_NLF
    @kiddin1 Hi there, Welcome back to OSM. Yes, a player can now both train and play a match at the same time. This is a new feature that has been implemented several months ago.
  • no more ADs not working

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    FC Eddie_NLF
    @Mooge For a refund you will have to contact our customer support at https://support.onlinesoccermanager.com/hc/en-us
  • Özel Lig

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    FC Eddie_NLF
    @bekırd92 Like I already said, it's impossible to do anything about it. This is the way it has been designed with this current version of OSM that started in 2016.
  • what taht

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    abdullah61xA
    @FC-Eddie_NL It was data analyst, now fixed
  • Trying to log in on my phone

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    FC Eddie_NLF
    @Sir-Max-Andersson_NL Hi there, The most likely scenario is that you are trying to log in onto the wrong version of OSM. With OSM NL (Dutch version) and OSM World (international version) we have two seperate versions of OSM that act independantely of each other. Your account is located on the Dutch version, so you are probably trying to log in to the World version. On the iPhone you can switch the region by going to the OSM app settings from the app settings of your phone.
  • Issue with manager profile

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    SpecialOneS
    And this is fixed too! Tks for reporting it!
  • Analyst is not working - Error 400

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    SpecialOneS
    @JAY-ZO Tks for the heads up/feedback!
  • Can’t exit a tournament

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    JAY ZOJ
    @FC-Eddie_NL Yes, it is now working.
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    FC Eddie_NLF
    This should be fixed.
  • green notification icon not working on Safari (website version)

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    FC Eddie_NLF
    This should be fixed
  • missions

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    FC Eddie_NLF
    @suggs1968 Hi there, If this is still an issue then try to remove cookies and cache and see if that solves it. If not, then we need more details. You can use our bug template to report a bug. Bug Report Template: At this moment we've got 5 different versions on which users can login to OSM: Website (PC or mobile device) Facebook Android App iOS App (iPhone) iOS App (iPad) All bugs should be reported using the following basic guidelines. Login: (Login of the user with the bug) Account: (Slot1, Slot2, Slot3, Slot4) Date & Time of the bug: (This should be as accurate as possible, for developers to check error logs) Platform: (Website PC/Mobile, Facebook, Android App, iPhone App, iPad App) *** Screenshots: (Full screen - URL and time should be presented) Bug step-by-step Description: (The ideal is that you describe all the steps you do to reproduce the error) ***For bugs related with the full website and Facebook versions, please add: Browser: ***For bugs related with the Android App and iOS App versions, please add: App Version: Brand/type device: OS version:
  • Web: Game crash - Header empty

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    SpecialOneS
    Guess we can consider this issue as fixed. Tks for the report guys.
  • Several problems winners cup.

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    FC Eddie_NLF
    @Bjorno1880_NL Hi there, What was the result of the first match? There seems to be an issue with leaving the tournament after being eliminated. I have reported the issue.
  • الوو

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    FC Eddie_NLF
    @ماجد-الثمالي-9998 Hi there, The link to the images don't work, so can you be more specific about your issue.
  • WEB: Reward videos not working (BCs and Club Funds)

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    FC Eddie_NLF
    This issue should be fixed already, so topic will be closed.
  • Login Code Not Received

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    FC Eddie_NLF
    Hi there, For this issue you will have to contact our support at https://support.onlinesoccermanager.com/hc/en-us They can check wat is going wrong. Also, for your own privacy I have removed your email adress. We advise to not put private information on this forum as it is accessible by every OSM user.
  • Cheater in my league

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    FC Eddie_NLF
    @Lin0mercy_NL Hi there, If you still can't view the managers profile, try to clear temporary files. You can also report cheaters by creating a ticket through our customer support at https://support.onlinesoccermanager.com/hc/en-us
  • Missions coins bug

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    FC Eddie_NLF
    @lamborjimmy-19 Hi there, You will have to contact our customer support for this. They can verify if you received them or not. You can find our support through the below link. https://support.onlinesoccermanager.com/hc/en-us