Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (Cosmo)
  • No Skin
Collapse
Brand Logo
  1. Home
  2. Support
  3. Problem with account

Problem with account

Scheduled Pinned Locked Moved Support
4 Posts 3 Posters 319 Views 2 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • kingmaguinho23K Offline
    kingmaguinho23K Offline
    kingmaguinho23
    Spanish Users
    wrote on last edited by
    #1

    Goodnight.

    I'm new to the game and the other day I made an account where I initially chose a team before my friends invited me to the league I wanted to enter.

    I did it from my mobile and since then I have not been able to get out of it, neither by uninstalling the application, nor by deleting the data in the mobile settings...

    Could you delete that account? The manager's name is Santi Mendoza.

    philips170P 1 Reply Last reply
    0
    • kingmaguinho23K kingmaguinho23

      Goodnight.

      I'm new to the game and the other day I made an account where I initially chose a team before my friends invited me to the league I wanted to enter.

      I did it from my mobile and since then I have not been able to get out of it, neither by uninstalling the application, nor by deleting the data in the mobile settings...

      Could you delete that account? The manager's name is Santi Mendoza.

      philips170P Offline
      philips170P Offline
      philips170
      wrote on last edited by
      #2

      @kingmaguinho23 said in Problem with account:

      Goodnight.

      I'm new to the game and the other day I made an account where I initially chose a team before my friends invited me to the league I wanted to enter.

      I did it from my mobile and since then I have not been able to get out of it, neither by uninstalling the application, nor by deleting the data in the mobile settings...

      Could you delete that account? The manager's name is Santi Mendoza.

      You can delete yourself, go log to web version

      RO Community Manager

      kingmaguinho23K 1 Reply Last reply
      0
      • philips170P philips170

        @kingmaguinho23 said in Problem with account:

        Goodnight.

        I'm new to the game and the other day I made an account where I initially chose a team before my friends invited me to the league I wanted to enter.

        I did it from my mobile and since then I have not been able to get out of it, neither by uninstalling the application, nor by deleting the data in the mobile settings...

        Could you delete that account? The manager's name is Santi Mendoza.

        You can delete yourself, go log to web version

        kingmaguinho23K Offline
        kingmaguinho23K Offline
        kingmaguinho23
        Spanish Users
        wrote on last edited by SpecialOne
        #3

        @philips170 I tried to access the web, but I can't get the password. Later I tried to activate the account on my mobile, to ask them to send me a new password to access and delete the account, but I did not receive the email to *************

        1 Reply Last reply
        0
        • SpecialOneS Offline
          SpecialOneS Offline
          SpecialOne
          wrote on last edited by
          #4

          Hi,

          Have you checked your SPAM folder? Some times reset pass e-mail ends up on spam folder.
          If you checked and it's not there, then have you tried to request a password reset using your manager name or mail address? My advice is that you try with both 👍

          We're currently implementing the account delete option on Android app, so if all goes as planned it should be available on next release.

          All accounts deleted by users are permanently deleted after 90 days (we'll be reducing it to 30 days soon) and all data related with those accounts is removed from our DBs.

          If the reason why you want to delete your account is because you want to create a new one and be able to use same manager name, then you won't be able to create it before 90 (later will be 30) days.
          If the idea is to link it to same google/apple/fb/e-mail, then you should remove them from your current account before delete it! To do it you need to do it on settings.

          13f941e7-bbff-401d-add8-63134b4f73b1-image.png

          "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

          1 Reply Last reply
          0
          • SpecialOneS SpecialOne locked this topic on
          Reply
          • Reply as topic
          Log in to reply
          • Oldest to Newest
          • Newest to Oldest
          • Most Votes


          • Login

          • Login or register to search.
          • First post
            Last post
          0
          • Categories
          • Recent
          • Tags
          • Popular