Problem with account

kingmaguinho23 · 16 Oct 2022, 14:17

Goodnight.

I'm new to the game and the other day I made an account where I initially chose a team before my friends invited me to the league I wanted to enter.

I did it from my mobile and since then I have not been able to get out of it, neither by uninstalling the application, nor by deleting the data in the mobile settings...

Could you delete that account? The manager's name is Santi Mendoza.

philips170 · 19 Oct 2022, 09:24

@kingmaguinho23 said in Problem with account:

Goodnight.

I'm new to the game and the other day I made an account where I initially chose a team before my friends invited me to the league I wanted to enter.

I did it from my mobile and since then I have not been able to get out of it, neither by uninstalling the application, nor by deleting the data in the mobile settings...

Could you delete that account? The manager's name is Santi Mendoza.

You can delete yourself, go log to web version

kingmaguinho23 · 19 Oct 2022, 09:34

@philips170 I tried to access the web, but I can't get the password. Later I tried to activate the account on my mobile, to ask them to send me a new password to access and delete the account, but I did not receive the email to *************

SpecialOne · wrote on 19 Oct 2022, 09:56

Hi,

Have you checked your SPAM folder? Some times reset pass e-mail ends up on spam folder.
If you checked and it's not there, then have you tried to request a password reset using your manager name or mail address? My advice is that you try with both

We're currently implementing the account delete option on Android app, so if all goes as planned it should be available on next release.

All accounts deleted by users are permanently deleted after 90 days (we'll be reducing it to 30 days soon) and all data related with those accounts is removed from our DBs.

If the reason why you want to delete your account is because you want to create a new one and be able to use same manager name, then you won't be able to create it before 90 (later will be 30) days.
If the idea is to link it to same google/apple/fb/e-mail, then you should remove them from your current account before delete it! To do it you need to do it on settings.