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  3. iOS app problem

iOS app problem

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  • lioncirillaL Offline
    lioncirillaL Offline
    lioncirilla
    Turkish Users
    wrote on last edited by
    #1

    Firstly I am sorry for my English, I will try my best.

    I deleted the "lionescirilla" account that I used before. But I cannot login to my newly created "lioncirilla" account in the iOS application. It says '' you can't access the account because of bla bla.'' I know, because I deleted it. I want to access my new account on the iOS application but I did not manage the find any solution. I deleted and reinstalled the app, cleared the data but no solution.

    Please show me a way. Right now, iOS OSM application is useless for me.

    LirindL 1 Reply Last reply
    0
    • lioncirillaL lioncirilla

      Firstly I am sorry for my English, I will try my best.

      I deleted the "lionescirilla" account that I used before. But I cannot login to my newly created "lioncirilla" account in the iOS application. It says '' you can't access the account because of bla bla.'' I know, because I deleted it. I want to access my new account on the iOS application but I did not manage the find any solution. I deleted and reinstalled the app, cleared the data but no solution.

      Please show me a way. Right now, iOS OSM application is useless for me.

      LirindL Offline
      LirindL Offline
      Lirind
      wrote on last edited by
      #2

      @lioncirilla Hi mate,

      please contact the support team at >>> https://support.onlinesoccermanager.com/hc/en-us/requests/new <<< and explain again the whole situation.

      "Peace cannot be kept by force; it can only be achieved by understanding" - Albert Einstein | "There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle” - Albert Einstein | "Learning by making mistakes and not duplicating them is what life is about." - Lindsay Fox | "Everyone makes mistakes in life, but that doesn’t mean they have to pay for them for the rest of their life."

      lioncirillaL 1 Reply Last reply
      0
      • LirindL Lirind

        @lioncirilla Hi mate,

        please contact the support team at >>> https://support.onlinesoccermanager.com/hc/en-us/requests/new <<< and explain again the whole situation.

        lioncirillaL Offline
        lioncirillaL Offline
        lioncirilla
        Turkish Users
        wrote on last edited by
        #3

        @Lirind I do not know what is wrong with support system but I already send them couple of message but it says ''at this time we are giving support in only English'' and giving error. I'am already sending them an English mail. Maybe it is not a perfect English but I think understandable.

        1 Reply Last reply
        1
        • lioncirillaL Offline
          lioncirillaL Offline
          lioncirilla
          Turkish Users
          wrote on last edited by
          #4

          Still I need help, I did not manage the reach support system.

          MarkusRW5M 1 Reply Last reply
          0
          • lioncirillaL lioncirilla

            Still I need help, I did not manage the reach support system.

            MarkusRW5M Offline
            MarkusRW5M Offline
            MarkusRW5
            English Users
            wrote on last edited by
            #5

            @lioncirilla boy, they have more than one request for sure. Calm down.

            lioncirillaL 1 Reply Last reply
            0
            • MarkusRW5M MarkusRW5

              @lioncirilla boy, they have more than one request for sure. Calm down.

              lioncirillaL Offline
              lioncirillaL Offline
              lioncirilla
              Turkish Users
              wrote on last edited by
              #6

              @MarkusRW5 you didn't understand. When I send them an e-mail, they reply to me with an automatic message. It's says we only answer questions in English.

              1 Reply Last reply
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              • lioncirillaL Offline
                lioncirillaL Offline
                lioncirilla
                Turkish Users
                wrote on last edited by
                #7

                I need help, is here any OSM employee? or someone responsible?

                1 Reply Last reply
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                • SpecialOneS Offline
                  SpecialOneS Offline
                  SpecialOne
                  wrote on last edited by
                  #8

                  I just checked this and all your mails were being set as Turkish language and it triggered an automatic reply for all non English mails.

                  I've requested for it to be reset (set to english) and your next ticket should be available for manual (human reply)

                  Sorry for the inconvenience!

                  "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

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                  • SpecialOneS SpecialOne locked this topic on
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