I paid for a medium package but did not receive any compensation

[Vince Corleone Jr]

I don't speak English very well, but I try to make everything ok. I wrote what happened to me, but I don't understand what I should write here? I said that I paid for medium package, that I received a comfirmation that the money was paid, but I did not receive anything that I paid for .
15.

spoiler

2.2023