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No connection

Scheduled Pinned Locked Moved Support
13 Posts 3 Posters 2.1k Views 3 Watching
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  • SpecialOneS SpecialOne

    Can I have your device IP when you're connected via Wifi?

    Just go to this website (or any other similar) and let us know your IP!

    • When starting app, did you allowed it to log with your google account or you canceled it?
    • Did you ever reached this screen?
      0_1561121500432_74cb23f2-d1ad-4347-8c67-9cfc5412de20-image.png
    • Are you able to log via browser on your phone when connected by Wifi?
    EdgarEAME Offline
    EdgarEAME Offline
    EdgarEAM
    Spanish Users
    wrote on last edited by
    #3

    @specialone Ofc Special, I can send u my device Ip by private message.

    Yeah, absolutely. After I delete storage of OSM, I can reach that screen, after that I touch in I already have an account, I log in with my Facebook (account is linked with facebook) but appear "No connection" ๐Ÿ˜ช

    I tried log in in world version, and with dutch version (I have a account there) but without success, same result "No connection"

    • YEap, Im able to log in via web browswe on my phone when Im connected by WIFI

    Wait, I was trying to log in a web browser on my phone, but I have this
    !0_1561127790265_screenshot21062019_093455.jpg

    what? omg I didnt see that before, also I didnt try log in by web browser on my phone in months. I actually log in my computer.

    and now?

    ps. check ur messages

    1 Reply Last reply
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    • SpecialOneS Offline
      SpecialOneS Offline
      SpecialOne
      wrote on last edited by
      #4

      If you still don't have, please set a password and log with OSM account details.

      "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

      EdgarEAME 1 Reply Last reply
      0
      • SpecialOneS SpecialOne

        If you still don't have, please set a password and log with OSM account details.

        EdgarEAME Offline
        EdgarEAME Offline
        EdgarEAM
        Spanish Users
        wrote on last edited by
        #5

        @specialone

        Wait, I dont have what>? account? I have a account but is linked with facebook, I dont have a username and password for log in with that.

        1 Reply Last reply
        0
        • SpecialOneS Offline
          SpecialOneS Offline
          SpecialOne
          wrote on last edited by
          #6

          You've a login ยป it's EdgarEAM ๐Ÿ‘

          I see you've set an e-mail on your account, so now you just need to follow the forget pass feature.

          "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

          EdgarEAME 1 Reply Last reply
          1
          • SpecialOneS SpecialOne

            You've a login ยป it's EdgarEAM ๐Ÿ‘

            I see you've set an e-mail on your account, so now you just need to follow the forget pass feature.

            EdgarEAME Offline
            EdgarEAME Offline
            EdgarEAM
            Spanish Users
            wrote on last edited by
            #7

            @specialone

            Man, I set a password and log with OSM account detail (in app) , but I have the same result "No connection" ๐Ÿ˜ฌ๐Ÿ™
            In web browser I can log in with facebook or with my account details.

            1 Reply Last reply
            0
            • SpecialOneS Offline
              SpecialOneS Offline
              SpecialOne
              wrote on last edited by
              #8

              Can't find any reason for your problem logging.

              Did you checked if you denied internet access to OSM App?

              I've sent you by PM credentials of a test account for you to log on OSM App. Let me know if it worked!

              "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

              EdgarEAME 1 Reply Last reply
              1
              • SpecialOneS SpecialOne

                Can't find any reason for your problem logging.

                Did you checked if you denied internet access to OSM App?

                I've sent you by PM credentials of a test account for you to log on OSM App. Let me know if it worked!

                EdgarEAME Offline
                EdgarEAME Offline
                EdgarEAM
                Spanish Users
                wrote on last edited by
                #9

                @specialone It doesnt work.

                I dont think that I have denied internet access to OSM app. Because if I delete app storage Im able to reach log in page. so I dont think that. Help me, please. Its annoying me.

                1 Reply Last reply
                0
                • EdgarEAME Offline
                  EdgarEAME Offline
                  EdgarEAM
                  Spanish Users
                  wrote on last edited by
                  #10

                  Same results @SpecialOne .

                  With my normal account, I cant access to OSM though WIFI and I can login thought DATA connection.
                  With test account, I cant access to OSM though WIFI and I can login thought DATA connection.

                  SpecialOneS 1 Reply Last reply
                  0
                  • EdgarEAME EdgarEAM

                    Same results @SpecialOne .

                    With my normal account, I cant access to OSM though WIFI and I can login thought DATA connection.
                    With test account, I cant access to OSM though WIFI and I can login thought DATA connection.

                    SpecialOneS Offline
                    SpecialOneS Offline
                    SpecialOne
                    wrote on last edited by
                    #11

                    @edgaream Have you ever tried it on another place via WIFI?

                    This looks like something weird on your router. Maybe a DNS not allowed by google.... It's not something related with your account and for sure is not something with OSM otherwise we would have way more complaints.

                    Try to check your router, on another wireless... (It can also be something on your device configuration)

                    "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

                    EdgarEAME 1 Reply Last reply
                    0
                    • SpecialOneS SpecialOne

                      @edgaream Have you ever tried it on another place via WIFI?

                      This looks like something weird on your router. Maybe a DNS not allowed by google.... It's not something related with your account and for sure is not something with OSM otherwise we would have way more complaints.

                      Try to check your router, on another wireless... (It can also be something on your device configuration)

                      EdgarEAME Offline
                      EdgarEAME Offline
                      EdgarEAM
                      Spanish Users
                      wrote on last edited by
                      #12

                      @specialone I should try in an another WIFI

                      U have more complaints, I see a lot new threads about error 1000-0, No connection, or Try again. So, there are a lot people with this kind of issue. Also I dont know why I only have problems only in this game. I dont have problems in another games ๐Ÿ˜ž

                      1 Reply Last reply
                      0
                      • SpecialOneS Offline
                        SpecialOneS Offline
                        SpecialOne
                        wrote on last edited by
                        #13

                        Those issues you mention are all possible to fix only yours is not, unless you're not doing what we've been telling you to do!

                        "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

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