can't login to osm (web based) from any internet browser

deancuk

hello,
i can't login to my osm account (web based) from any browser from my desktop (chrome, firefox, safari)

everytime i go to login page, it's always redirect to error page

alt text

but, i can login via chrome from my smartphone, no problem at all (my phone use same network with my pc)

and my osm android app is fine too

please help!

jurgenw87

Can you please try to clear your cookies in any of the browsers that aren't working? Let me know if you need more help. thanks

deancuk

already clear cookies several times.. it's very basic..

deancuk

and also reinstall firefox.. so that probably not the problem..

deancuk

update: i also tried on my friend's computer.. can't go to login page.. always redirect to error page..

osm support.. please respond..

jurgenw87

@deancuk said in can't login to osm (web based) from any internet browser:

update: i also tried on my friend's computer.. can't go to login page.. always redirect to error page..

Could you try logging in inside an incognito tab?
Explanation on how to go incognito in chrome is available here: https://support.google.com/chromebook/answer/95464?co=GENIE.Platform%3DDesktop&hl=en

deancuk

@jurgenw87 said in can't login to osm (web based) from any internet browser:

@deancuk said in can't login to osm (web based) from any internet browser:

update: i also tried on my friend's computer.. can't go to login page.. always redirect to error page..

Could you try logging in inside an incognito tab?
Explanation on how to go incognito in chrome is available here: https://support.google.com/chromebook/answer/95464?co=GENIE.Platform%3DDesktop&hl=en

no,
i tried incognito window on chrome and private window on firefox,
still redirect to error page from login page

note: it's redirect from login page, i didn't even have a chance to input my username and password

deancuk

additional info: my os is mac, while my two friends' os, where i try osm web on their internet browser, are windows and ubuntu

all redirect login page to error page