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    can't login to osm (web based) from any internet browser

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    • deancuk
      deancuk last edited by

      hello,
      i can't login to my osm account (web based) from any browser from my desktop (chrome, firefox, safari)

      everytime i go to login page, it's always redirect to error page

      alt text

      but, i can login via chrome from my smartphone, no problem at all (my phone use same network with my pc)

      and my osm android app is fine too

      please help!

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      • jurgenw87
        jurgenw87 last edited by

        Can you please try to clear your cookies in any of the browsers that aren't working? Let me know if you need more help. thanks

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        • deancuk
          deancuk last edited by

          already clear cookies several times.. it's very basic..

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          • deancuk
            deancuk last edited by

            and also reinstall firefox.. so that probably not the problem..

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            • deancuk
              deancuk last edited by

              update: i also tried on my friend's computer.. can't go to login page.. always redirect to error page..

              osm support.. please respond..

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              • jurgenw87
                jurgenw87 last edited by

                @deancuk said in can't login to osm (web based) from any internet browser:

                update: i also tried on my friend's computer.. can't go to login page.. always redirect to error page..

                Could you try logging in inside an incognito tab?
                Explanation on how to go incognito in chrome is available here: https://support.google.com/chromebook/answer/95464?co=GENIE.Platform%3DDesktop&hl=en

                deancuk 1 Reply Last reply Reply Quote 0
                • deancuk
                  deancuk @jurgenw87 last edited by

                  @jurgenw87 said in can't login to osm (web based) from any internet browser:

                  @deancuk said in can't login to osm (web based) from any internet browser:

                  update: i also tried on my friend's computer.. can't go to login page.. always redirect to error page..

                  Could you try logging in inside an incognito tab?
                  Explanation on how to go incognito in chrome is available here: https://support.google.com/chromebook/answer/95464?co=GENIE.Platform%3DDesktop&hl=en

                  no,
                  i tried incognito window on chrome and private window on firefox,
                  still redirect to error page from login page

                  note: it's redirect from login page, i didn't even have a chance to input my username and password

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                  • deancuk
                    deancuk last edited by

                    additional info: my os is mac, while my two friends' os, where i try osm web on their internet browser, are windows and ubuntu

                    all redirect login page to error page

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