I can't play:((

[KingMike8]

Help me please, I can't play, because of a finger upwards on the site and the page don't working. I know nothing to do. What can I do??

[Hespera]

@KingMike8 Hi, welcome.
First remove cookies and cache if that does not work then you need to fill in the complete template that you can find in the important topic.
Including screen and a clear explaination about what the problem is.

[KingMike8]

Thank you, it's working now :)))))

[Hespera]

@KingMike8 Great, then this can be closed.