Main account UNAVAILABLE - BUG TEMPLATE



  • Login: (Login of the user with the bug) NETVIGATOR
    Account: (Slot1, Slot2, Slot3, Slot4) SLOT1
    League number: (not mandatory if you don't know how to find it) I DON'T KNOW AS I AM LOCKED OUT
    Date & Time of the bug: (This should be as accurate as possible, for developers to check error logs) SINCE 0600 MARCH 30
    Platform: (Website PC/Mobile, Facebook, Android App, iPhone App, iPad App) *** WEBSITE AND IPHONE
    Screenshots: (Full screen - URL and time should be presented)
    Bug step-by-step Description: (The ideal is that you describe all the steps you do to reproduce the error)
    CAREERS PAGE ON WEBSITE, SLOT1 READS "OPEN SLOT CHOOSE A CLUB''
    ON IPHONE IT READS ''MAINTENANCE TEMPORARILY UNAVAILABLE''

    ***For bugs related with the full website and Facebook versions, please add:
    Browser: CHROME

    ***For bugs related with the Android App and iOS App versions, please add:
    App Version: UNKNOWN
    Brand/type device: IPHONE 5
    OS version: 9.3.3

    NOW YOU HAVE ALL THE INFO, PLEASE SOMEONE TRY AND FIND OUT WHY I AM LOCKED OUT OF MY ACCOUNT FOR 5 DAYS WITH NO EXPLANATION, THAT WOULD BE KIND...... AND IF YOU WANT MORE INFO PLEASE LET ME KNOW, AS I AM SURE THAT BEING LOCKED OUT ON MULTIPLE PLATFORMS ISN'T A BUG.


  • administrators

    Hi Neil,

    Something really weird happened here. I'll try to find out what happened here tomorrow (can't help you on my own).

    Can you try to explain what happened chronologically before you lose access to your account? Where you managing a team, league ended, you picked a new league... etc, etc



  • Hi mate
    I was about half way through the season in CHINA, we were either about to play the semi final or we just had. I had set the team for that in the evening and when I opened the app in the morning the league had gone and the messages as mentioned above were on the screen(s). Apart from that nothing unusual.
    Slot2 is working normally, the other slots are unused.
    thanks


  • administrators

    Hi Neil,

    Your account is restored. Please check your messages for further info I need to complete it!

    Sorry for the inconvenience!


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