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    I can not do my e-mail account

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    • WaleedGS
      WaleedGS last edited by

      I can not do my e-mail account ,
      He says that the e-mail user in another account ,
      This is the email: LodeGames@outlook.com

      I hope the solution
      with many thanks

      1 Reply Last reply Reply Quote 0
      • SpecialOne
        SpecialOne last edited by

        Hi mate,

        I just hope you're not creating multi accounts, because you can only have one account on OSM. By creating multi accounts on the game, you'll end up with both being locked!

        If the e-mail is already in use, two things may be happening:

        • Someone used your e-mail to sign up and you can 'steal' the account at any time by requesting a new pass
        • You had a previous account with that mail and you forgot it, so you created a new one
        • Mail is in use in a locked/deleted account

        Last two are not possible, because I checked and account is active and someone on same IP as you logged on it today.
        So my advise to you is this:
        If they are both yours, just delete one of them and play with the other. If the account belongs to someone else and he's using your mail address, then you better clarify it so that user can delete that account.

        If no answer/action from you on next 24h, both accounts will be locked and then we'll solve the situation by mail when you both appeal!

        "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

        1 Reply Last reply Reply Quote 1
        • WaleedGS
          WaleedGS last edited by

          Thank you

          I have discovered the account that uses e-mail a friend was to solve the problem Thank you very much

          H 1 Reply Last reply Reply Quote 0
          • H
            Hespera @WaleedGS last edited by

            @WaleedGS Why is your friend using your email?

            1 Reply Last reply Reply Quote 0
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