I can't control my account on my smart phone.
There is a problem with my app. I can't access my account on my phone. I tried some ways to fix it (I cleared the app data and also removed the app and then install it again) I found out that if I log in with a different account, there is no problem. However, when I log in my own account, I can see the career page and then I choose my team. At that moment the screen gets dark and the game is closed. What can be the problem?
n my own account, I can see the career page and then I choose my team. At that moment the screen gets dark and the game is closed. What can be the problem?
hello, is it Android or iOS or other phone?
if you can see your career page, then error after you chose your team, then the problem is between the OSM apps or the internet connection.
my suggestion is re-install the apps again and make sure you download from the official apps store,then login to your account, try to choose a team with another sub account, and inform us about it again.
if there was still some error, we would try to fix it as soon and we are so aware with any issues. thank you for telling us about it.
@sen-huang It's android phone. I download the from the official store all the time. I've already tried your suggestion. However, there is still a problem with my account. I am using a new account and no problem with this one but I can't access the my teams with this account. ''Mr. Gürsoy'' I don't know why but there is a problem about this account while using on the phone.
Hespera last edited by
@mr-gürsoy Hi, welcome.
First of all creating new accounts for testing is still against osm terms and you can't keep them, so you'll have to remove new account first.
@hespera Okay, that is not a problem and I can deal with it. I just wanted try with another account and it worked. I want you to find what the problem is about my own and old account. Because I want to play with this account on my phone.
@mr-gürsoy well, thankyou, you can do it and we will check the problems...
@sen-huang thank you for checking as soon as possible. because I want my account back. can you please fix it?
Hespera last edited by Hespera
Hi, sorry but in this case you'll have to contact support by email: EN.firstname.lastname@example.org
providing manager name and clear explaination of the problem.