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Can’t log in to the app

Scheduled Pinned Locked Moved Support
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  • Jessevtp_NLJ Offline
    Jessevtp_NLJ Offline
    Jessevtp_NL Dutch Users
    wrote on last edited by
    #1

    Hello there,
    I came back to OSM recently and found one of my accounts. I logged into it on the site and it worked.
    I try and log into the app and it says my credentials are wrong. I found this weird cause I used the EXACT same credentials when logging in to the site. I am contacting support already but maybe the forums can actually answer me quickly.
    It’s connected to Facebook but that log in was invalid on the app
    Disconnected Facebook but still no result

    (sidenote) I have two other accounts that I don’t use or know the log in to.

    I really need Some help with this.

    H 1 Reply Last reply
    1
  • H Offline
    H Offline
    Hespera
    replied to Jessevtp_NL on last edited by
    #2

    @jessevtp_nl Hi, welcome.
    That's because you'll try to login to the wrong version via the app.
    You're a Dutch version player, so you can only login to the Dutch version with your manager name password.

    Jessevtp_NLJ 1 Reply Last reply
    0
  • Jessevtp_NLJ Offline
    Jessevtp_NLJ Offline
    Jessevtp_NL Dutch Users
    replied to Hespera on last edited by
    #3

    @hespera
    Can I use another version of the app somehow? One that allows me to use my OSM account in the OSM app?
    It sounds so stupid that this doesn’t just work imo
    Or can I somehow convert my account to a world version?

    H 1 Reply Last reply
    0
  • H Offline
    H Offline
    Hespera
    replied to Jessevtp_NL on last edited by
    #4

    @jessevtp_nl You're probably an ios user correct?

    Jessevtp_NLJ 1 Reply Last reply
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  • Jessevtp_NLJ Offline
    Jessevtp_NLJ Offline
    Jessevtp_NL Dutch Users
    replied to Hespera on last edited by
    #5

    @hespera That’s correct

    H 1 Reply Last reply
    0
  • H Offline
    H Offline
    Hespera
    replied to Jessevtp_NL on last edited by
    #6

    @jessevtp_nl Go to phone settings,apps,osm,set the server from world to nl, then you should be able to login to the Dutch version.

    Jessevtp_NLJ 1 Reply Last reply
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  • Jessevtp_NLJ Offline
    Jessevtp_NLJ Offline
    Jessevtp_NL Dutch Users
    replied to Hespera on last edited by
    #7

    @hespera omgg thank you.
    This problem has been on my mind for three days. Couldn’t fix it.
    It works now

    H 1 Reply Last reply
    0
  • H Offline
    H Offline
    Hespera
    replied to Jessevtp_NL on last edited by
    #8

    @jessevtp_nl You're welcome.

    Then it's now time to close this topic.

    1 Reply Last reply
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