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report

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  • HipokratH Hipokrat

    @majstor-matt thanks for the response.
    I've already used the link you posted along with two screenshots, but it's been three days since then. So is it normal for these things to take so long?

    Majstor MattM Offline
    Majstor MattM Offline
    Majstor Matt
    wrote on last edited by
    #5

    @hypograt Hmm really dont know, but usually it takes max up to 48h during work days from my experience.. But sadly organization and dedication to preventing cheating is weak here, one look at global ranking tells you everything..

    alt text
    🥉 OSM Nations Cup 2021 - 3rd place (Croatia)
    Crew: Proud to be Croat

    Y 1 Reply Last reply
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    • Majstor MattM Majstor Matt

      @hypograt Hmm really dont know, but usually it takes max up to 48h during work days from my experience.. But sadly organization and dedication to preventing cheating is weak here, one look at global ranking tells you everything..

      Y Offline
      Y Offline
      Yubby1010
      English Users
      wrote on last edited by
      #6

      @majstor-matt I have this same issue.
      One manager using mass multi in my league so blatant don’t even try to hide this. I have filed report. How long should I wait for an answer as this is unacceptable. If nothing is done then I want to request refunds as this players have a totally unfair advantage

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      • Y Offline
        Y Offline
        Yubby1010
        English Users
        wrote on last edited by
        #7

        Cheat in my league with about 8 accounts. Blatantly obvious I have reported this. How long should it take for a response and action can anyone offer advice

        Y 1 Reply Last reply
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        • Y Yubby1010

          Cheat in my league with about 8 accounts. Blatantly obvious I have reported this. How long should it take for a response and action can anyone offer advice

          Y Offline
          Y Offline
          Yubby1010
          English Users
          wrote on last edited by
          #8

          @yubby1010

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          • Majstor MattM Majstor Matt

            @hypograt As I see, staff as usual cares too much about cheating in the game... anyway, If you suspect someone is cheating you need to report it with proofs on this page:
            https://support.onlinesoccermanager.com/hc/en-us/requests/new

            Good luck

            Y Offline
            Y Offline
            Yubby1010
            English Users
            wrote on last edited by
            #9

            @majstor-matt
            When you say proof what is considered as proof? Is it now our job as players to catch a cheater or is that not a job that should be for game operator osm is not a new game I returned playing after a long time and my first league I chose is now fill of some guys accounts same country. Same create dates even same bloody name with a number at the end

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            • Majstor MattM Majstor Matt

              @hypograt As I see, staff as usual cares too much about cheating in the game... anyway, If you suspect someone is cheating you need to report it with proofs on this page:
              https://support.onlinesoccermanager.com/hc/en-us/requests/new

              Good luck

              peanutxbutterP Offline
              peanutxbutterP Offline
              peanutxbutter
              wrote on last edited by
              #10

              @majstor-matt hello just wondering
              you cannot report someone from their profile anymore?
              the report button isn't there for me
              web version

              HipokratH 1 Reply Last reply
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              • peanutxbutterP peanutxbutter

                @majstor-matt hello just wondering
                you cannot report someone from their profile anymore?
                the report button isn't there for me
                web version

                HipokratH Offline
                HipokratH Offline
                Hipokrat
                wrote on last edited by
                #11

                @peanutxbutter Unfortunately, with the update, the report button has been removed.

                peanutxbutterP 2 Replies Last reply
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                • HipokratH Hipokrat

                  @peanutxbutter Unfortunately, with the update, the report button has been removed.

                  peanutxbutterP Offline
                  peanutxbutterP Offline
                  peanutxbutter
                  wrote on last edited by
                  #12

                  i have filed a report about some account that literally did not have any time left and im talking about 30 seconds and the interesting part is the account wasn't logged into either
                  could that report do anything?

                  obviously no screen shots attached since idk what im supposed to screen shot

                  SpecialOneS 1 Reply Last reply
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                  • HipokratH Hipokrat

                    @peanutxbutter Unfortunately, with the update, the report button has been removed.

                    peanutxbutterP Offline
                    peanutxbutterP Offline
                    peanutxbutter
                    wrote on last edited by
                    #13

                    im talking about the account changing tactics pre simulation

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                    • peanutxbutterP peanutxbutter

                      i have filed a report about some account that literally did not have any time left and im talking about 30 seconds and the interesting part is the account wasn't logged into either
                      could that report do anything?

                      obviously no screen shots attached since idk what im supposed to screen shot

                      SpecialOneS Offline
                      SpecialOneS Offline
                      SpecialOne
                      wrote on last edited by
                      #14

                      @peanutxbutter said in report:

                      obviously no screen shots attached since idk what im supposed to screen shot

                      Just take a look at Fair Play section on OSM Help Center

                      • What’s considered cheating in OSM?
                      • How do I report a manager I think is cheating?

                      @majstor-matt said in report:

                      ... But sadly organization and dedication to preventing cheating is weak here, one look at global ranking tells you everything..

                      You know that this isn't true 👍
                      We just changedthe way we approach this situation. We've been working on prevention instead of punishment. It's way harder to cheat these days, but that doesn't mean it's impossible. There are some managers on high places of ranking that may seem that they are cheating, but we can't punish based on feelings/assumptions/'knowing'. We need evidences to take actions.
                      Every cheater sooner or later will make a mistake and then....

                      @hypograt said in report:

                      hello i have filed a complaint about cheating for a player but he is getting special training for me every day with multi accounts when can i get results?

                      Tickets are handled sequentialy starting by the oldest ones (sorted by 'update' date. So everytime you send a new ticket about same subject, they are merged and 'update' date is updated. Same thing is valid for actions on ticket, like asking when you'll get an answer... It will move the ticket to the end of the queue!

                      "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

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