No coins received?

[Frits van Turenhout_NL]

Hi,
Last few days i bought coins several times with creditcard (as i always do). But payment has completed, but no coins are given. Could you please check?

At least 8feb and 10feb 9.99 and 24.99.

[SpecialOne]

Hi,

Can't find any attempt on 8th and the attempt on 10th was a different amount.

Are you sure it was this account and not a world account?

[Frits van Turenhout_NL]

@SpecialOne No i only play on Dutch server. I have bought two times these special offer orange coloured packs, using my mobile. Just like i always do (when there are special offers).
My credit card is showing payments, my phone says transaction completed. But when i go back to osm it says OEPS. Er heeft zich een onbekende fout voorgedaan. (an unknown error has occured).

My credit card info says payments/booking on 8feb 24,99. apple.com/bill itunes.com irl

... and a few hours ago 10feb the amount of 9,99. apple.com/bill itunes.com ie

For your info, the same sort of payements i had in dec (24th, 31st), that were purchases that went fine.

[Frits van Turenhout_NL]

@SpecialOne 10th is today, perhaps that is not visible on my credit card yet. I bought that 1700 BC jersey pack for 16,99. Again i thing the payment had been done, but no coins recieved.

[Frits van Turenhout_NL]

[Frits van Turenhout_NL]

@SpecialOne Do you know what may have occured?
For now i don't want to try again because it fails over and over again, while money keeps get written of of my bankaccount.

I hope i can be helped.

[SpecialOne]

I just can't find any traces of your payments on our system

Can you please fill in a ticket?

To speed it up, please add as much info as possible when filling it and don't forget to include payment proofs