Problem with Crew AdlerAllianz
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Re: Lost control of a crew because of the inactive crew captain.
Dear OSM Support Team,
I am writing to you because the AdlerAllianz has a problem with their third crew. I have learned that the AdlerAllianz can no longer play Battle or invite new managers to their crew because the crew boss stopped playing OSM overnight without handing over control of the crew to someone else.
I understand that it is difficult to find a solution to this situation. However, it would be a great pity if you cannot successfully conclude this case, because all this hard and long work would be lost.
I hope that you can help the AdlerAllianz to find a solution to this problem. Please let the AdlerAllianz know if there is a way to help regain control of their crew.
Thank you for your support and we look forward to your response.
Yours sincerely,
Mr Wyrsch -
Re: Lost control of a crew because of the inactive crew captain.
Dear OSM Support Team,
I am writing to you because the AdlerAllianz has a problem with their third crew. I have learned that the AdlerAllianz can no longer play Battle or invite new managers to their crew because the crew boss stopped playing OSM overnight without handing over control of the crew to someone else.
I understand that it is difficult to find a solution to this situation. However, it would be a great pity if you cannot successfully conclude this case, because all this hard and long work would be lost.
I hope that you can help the AdlerAllianz to find a solution to this problem. Please let the AdlerAllianz know if there is a way to help regain control of their crew.
Thank you for your support and we look forward to your response.
Yours sincerely,
Mr Wyrsch@Special-0ne
Not that I would expect you to read this message in its entirety, but I feel the need to try.Sorry if I use this topic here for my message.
I find it a shame that you seem to dismiss such a support request without really reading it and understanding the background.
The situation was clearly explained and your approaches show that you have dealt with it very little.
The problem at its core is an easy one to solve.... of course, the simple dismissal is the easiest of all.
"Sorry, but these are things we don't do."
- Why? It was a confirmed and detailed request from many managers. A community that hoped you to take a step towards the player community.
"Someone created the crew and paid for it. All the actions/changes made after were by users. Their own choice decision".
- That's right, that frounder has not been part of the crew or community for a long time.
The current crew leader was also trustworthy only unfortunately OSM didn't make him fun and he just left the game. You can't foresee something like that and it has nothing to do with trust.
"If they chose to hand crew to someone not trustable... their choice not ours."
- As already mentioned, this was not the case. He did a good job until he was disappointed with OSM.
"We just can't 'steal' a crew from someone and hand it to a different user!"
- It would not be theft, just an establishment of order.
I don't think it would be a big technical effort to check my statements.
Yes, normally you don't do that, but we hoped that if we showed up together then this request would be taken seriously...
"In this case, helping us would not take away progress from anyone, but only bring back the progress that has been achieved." LG care161
Have a nice day.
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@Special-0ne
Not that I would expect you to read this message in its entirety, but I feel the need to try.Sorry if I use this topic here for my message.
I find it a shame that you seem to dismiss such a support request without really reading it and understanding the background.
The situation was clearly explained and your approaches show that you have dealt with it very little.
The problem at its core is an easy one to solve.... of course, the simple dismissal is the easiest of all.
"Sorry, but these are things we don't do."
- Why? It was a confirmed and detailed request from many managers. A community that hoped you to take a step towards the player community.
"Someone created the crew and paid for it. All the actions/changes made after were by users. Their own choice decision".
- That's right, that frounder has not been part of the crew or community for a long time.
The current crew leader was also trustworthy only unfortunately OSM didn't make him fun and he just left the game. You can't foresee something like that and it has nothing to do with trust.
"If they chose to hand crew to someone not trustable... their choice not ours."
- As already mentioned, this was not the case. He did a good job until he was disappointed with OSM.
"We just can't 'steal' a crew from someone and hand it to a different user!"
- It would not be theft, just an establishment of order.
I don't think it would be a big technical effort to check my statements.
Yes, normally you don't do that, but we hoped that if we showed up together then this request would be taken seriously...
"In this case, helping us would not take away progress from anyone, but only bring back the progress that has been achieved." LG care161
Have a nice day.
@CaRe161 i think you mean @SpecialOne
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I'm really sorry but our decision won't change.
If ex-crew mod was disapointed and quit playing it wasn't that hard to leave crew and apoint someone as crew president!
If he was doing such a nice job why did he left without handing crew to someone else?
There are things that are easy to do, but that's not possible for us to do without an express statement from the user. In this particular reason, if he's not able to log in he has to contact us from the mail set on the account!
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S SpecialOne locked this topic on
