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Connection problem

Scheduled Pinned Locked Moved Support
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  • CelienwC Offline
    CelienwC Offline
    Celienw English Users
    wrote on last edited by
    #1

    Good evening @SpecialOne !

    Someone I know can no longer log in to the game, neither via his phone (iphone) nor via his PC. When he logs in, he gets: "Sorry, an error has occurred."
    His trainer name is "Gaet le boss".

    Can you provide a solution to this problem?

    Thank you and have a nice evening.

    Celienw

    Celienw

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  • SpecialOneS Offline
    SpecialOneS Offline
    SpecialOne
    wrote on last edited by
    #2

    Hi

    I can't find any problem on his account.

    We've increased security by forcing ALL connections to be made vi HTTPS, maybe this is the reason.

    Does he have outdated devices?
    Did he tried a different intenet provider? Maybe current one is blocking connection to OSM.

    "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

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