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  3. Error when changing mail address

Error when changing mail address

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  • SpecialOneS Offline
    SpecialOneS Offline
    SpecialOne
    wrote last edited by
    #10

    I can't reproduce this error. All works fine when I change my mail address.

    Are you guys trying it using your own IP or on a VPN/public IP? These kind of situations may occur when IPs are banned by cloudflare.

    Can you try on a different place? Or wait some time and try later, because these bans tend to be temporary.

    "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

    G 1 Reply Last reply
    0
    • jasiu23J Offline
      jasiu23J Offline
      jasiu23
      wrote last edited by
      #11

      I tried this on my IP address, I downloaded the application but I can't log in with my username, only my email...

      1 Reply Last reply
      0
      • jasiu23J Offline
        jasiu23J Offline
        jasiu23
        wrote last edited by
        #12

        I tried to do it on another device but it still didn't work

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        • M Offline
          M Offline
          Muhammad Abubakr
          wrote last edited by
          #13

          hi i can’t change my email address on my account, when i try to change it comes up with error code and says email the issue. Also cant log in on the app, it also comes with error code

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          • SpecialOneS SpecialOne

            I can't reproduce this error. All works fine when I change my mail address.

            Are you guys trying it using your own IP or on a VPN/public IP? These kind of situations may occur when IPs are banned by cloudflare.

            Can you try on a different place? Or wait some time and try later, because these bans tend to be temporary.

            G Offline
            G Offline
            giovvy
            wrote last edited by
            #14

            @SpecialOne Sorry for using this topic. The Italian web version hasn't been working since this morning. The login window doesn't even appear, nor anything else. To access from the web we have to use the English version. Will it be fixed or are we forced to access through the app?

            1 Reply Last reply
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            • jasiu23J Offline
              jasiu23J Offline
              jasiu23
              wrote last edited by
              #15

              Can someone help? I don't want to lose my account after so many years of playing.

              1 Reply Last reply
              0
              • jasiu23J Offline
                jasiu23J Offline
                jasiu23
                wrote last edited by
                #16

                I can finally change my email address

                1 Reply Last reply
                0
                • M Offline
                  M Offline
                  Muhammad Abubakr
                  wrote last edited by
                  #17

                  I still can’t change my email address

                  1 Reply Last reply
                  0
                  • M Offline
                    M Offline
                    Muhammad Abubakr
                    wrote last edited by
                    #18

                    I still can’t change my email address.

                    1 Reply Last reply
                    0
                    • SpecialOneS Offline
                      SpecialOneS Offline
                      SpecialOne
                      wrote last edited by
                      #19

                      We found out something that was causing issues with some users and it was fixed already.

                      We also found out that in some situations users may get a pop up stating that request has expired. If you get this, please check your mail because it was changed despite the warning (we're fixing this also, but since it's not that severe, it will take a bit more time to fix)

                      "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

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