Skip to content
Brand Logo
  1. Home
  2. Support

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.7k Topics 27.0k Posts
  • ZibouZ

    impossible to collect reward missions blocked

    Locked
    8
    1
    0 Votes
    8 Posts
    366 Views
    FC Eddie_NLF
    Yup, this has been fixed already
  • csanad1691C

    System Error: Mission

    Locked
    5
    0 Votes
    5 Posts
    266 Views
    FC Eddie_NLF
    @csanad1691 This seems to be a translation issue. The task of that mission was actually to train 5 strikers (ST) and not just 5 attackers in general. It will be fixed soon. Apologies for the confusion.
  • JAY ZOJ

    Bug logging in (through web)

    Locked
    5
    1
    1 Votes
    5 Posts
    315 Views
    JAY ZOJ
    @FC-Eddie_NL Haha, i don’t think all hardware is up to date
  • JAY ZOJ

    Forum profile

    Locked
    3
    2
    0 Votes
    3 Posts
    191 Views
    JAY ZOJ
    @FC-Eddie_NL Why is there a restriction here…
  • KIXNAYK

    Credential problems in the mobile app

    Locked
    2
    0 Votes
    2 Posts
    157 Views
    FC Eddie_NLF
    @KIXNAY Hi there, What kind of error message do you receive when you enter your login details? And do you play on iOS or Android?
  • GORDON MILNE 1990G

    I didn't receive my purchase

    Locked
    4
    0 Votes
    4 Posts
    219 Views
    FC Eddie_NLF
    @GORDON-MILNE-1990 You're welcome
  • Majstor MattM

    Missions reward

    Locked
    4
    1
    1 Votes
    4 Posts
    457 Views
    Majstor MattM
    @goldenScorpio Wow.. 7 days of grinding for such a spectacle.. classic OSM As I thought, worthless update with pointless rewards, why introduce something that could improve the gameplay and promote competitivity... @FC-Eddie_NL Okay, thanks for the reply. Its not important anyway if we are getting players rated lower than 85.
  • brickbybrickB

    BUG on PC version - NO transfer icon for other teams

    2
    1
    0 Votes
    2 Posts
    176 Views
    brickbybrickB
    Hi again, just trying to get some attention on this
  • DR_IVYD

    Winners Cup leaving issue

    3
    0 Votes
    3 Posts
    181 Views
    DR_IVYD
    @FC-Eddie_NL Nothing works. I tried those and more, but no solution P.S. I even entered the site with career or choose league but it refreshes with the Dashboard site and shows the same error.
  • chuckygchuckyC

    Issue with 'Score Goals' Task Progress Tracking

    Locked
    7
    1
    0 Votes
    7 Posts
    405 Views
    FC Eddie_NLF
    @chuckygchucky You're welcome Since this is clear, I will close your topic.
  • Koop Brobbert_NLK

    VIP ticket and winners cup expiration timer

    Locked
    3
    0 Votes
    3 Posts
    171 Views
    FC Eddie_NLF
    @Koop-Brobbert_NL Hi there, Unfortunately, there isn't a way to preserve them. So if you don't want to resign with one of your current teams, you will have to make a decision between the two tickets.
  • ZwaineZ

    SUPPORTTT

    9
    0 Votes
    9 Posts
    347 Views
    goldenScorpioG
    @Majstor-Matt said in SUPPORTTT: @goldenScorpio Yup, anothe classic osm shady system to boost coin spending. Instead of focusing on competitivity and competitions where coins will be used, they are constantly making ways to boos coin spending in most ridiculous ways possible. What a rip-off! The mission player pack contains a player, mine had strength 64 and is 33 years old, so absolutely worthless. These are not missions, it's pure exploitation.
  • Jovi BarinhoJ

    Age and specialists

    6
    0 Votes
    6 Posts
    447 Views
    Aaron181911A
    HELLOqer
  • Crusader kinC

    Is My Old Account Banned or Just Inaccessible? Need Help!

    Locked
    3
    0 Votes
    3 Posts
    339 Views
    FC Eddie_NLF
    @Crusader-kin Hi there, The most likely scenario is that your old account has been permanently removed from the OSM database. This will happen to all accounts that are inactive for a period of 3 years straight and needs to be done because of the privacy laws (GDPR). In that case you will have to play OSM with this new account that you created. If you still remember your old managername, then you can contact our customer service to be sure if that's the case. You can find our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Provide as much details about your old account as you can. Depending on how busy it is, it might take several days before you receive a reply.
  • Jovi BarinhoJ

    free 50 tokens

    3
    0 Votes
    3 Posts
    436 Views
    Jovi BarinhoJ
    Ok, thanks
  • Rajaaifc1R

    InstaLeague

    1
    0 Votes
    1 Posts
    96 Views
    No one has replied
  • G

    Accidentally bought extra trainer (again)

    2
    0 Votes
    2 Posts
    132 Views
    FC Eddie_NLF
    @GierLucas_NL Hi there, You will have to ask this question to our customer support as they can verify this and give those Bosscoins back. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Depending on how busy it is, it might take several days before you receive a reply.
  • JAY ZOJ

    Bug on web version

    Locked
    10
    1
    1 Votes
    10 Posts
    209 Views
    FC Eddie_NLF
    @JAY-ZO Good to hear I will close your topic then.
  • Sergio HàS

    I don't have any boss coin after recruit friends

    4
    0 Votes
    4 Posts
    190 Views
    FC Eddie_NLF
    @Sergio-Hà It wouldn't suprise me if those Bosscoins are automaticaly added to your account if you met all those requirements. So if you are sure that you didn't received them, then you should contact our customer support. They can verify if requirements are met and if the Bosscoins are added or not. You can find our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Depending on how busy it is, it might take several days before you receive a reply.
  • DidyXavy 0D

    Server not available

    Locked
    2
    0 Votes
    2 Posts
    131 Views
    FC Eddie_NLF
    @DidyXavy-0 Hi there, That's unfortunate, but it can always happen that there are some server issues. They try to minimize downtime as much as possible, but it still technology. If server issues are severe they try to halt simulations, if possible. And a rollback will only happen if data gets corrupted or there are extreme issues with servers.