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Payment Bug

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  • stefanogonzalez89S Offline
    stefanogonzalez89S Offline
    stefanogonzalez89
    Turkish Users
    wrote on last edited by
    #1

    I made the payment with 9,99 euros the payment successful message appeared but after that,the game said there had been error in the payment but the money taken from my debitcard

    FC Eddie_NLF 1 Reply Last reply
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    • stefanogonzalez89S stefanogonzalez89

      I made the payment with 9,99 euros the payment successful message appeared but after that,the game said there had been error in the payment but the money taken from my debitcard

      FC Eddie_NLF Offline
      FC Eddie_NLF Offline
      FC Eddie_NL
      Moderator NL
      wrote on last edited by
      #2

      @stefanogonzalez89

      Hi there,

      If the Bosscoins weren't added to your account, then I believe one of the two of the following things might have already happened.

      1. A claim button has become active for which to claim the Bosscoins from your payment.
      2. If payment wasn't succesfull, your bank should have debited that payment back into your bankaccount.

      If both things haven't happened yet and you still don't have the Bosscoins, then you should contact our customer service via the below link.

      https://support.onlinesoccermanager.com/hc/en-us

      Click on 'submit a request' and choose the option 'OSM'. From there you can fill in the contact sheet. Make sure to provide the details of your payment.

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