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  3. Transfer notification is missing

Transfer notification is missing

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  • Karyuu no TekkenK Offline
    Karyuu no TekkenK Offline
    Karyuu no Tekken
    wrote on last edited by Karyuu no Tekken
    #1

    Hi,
    I need some help.
    Transfer notification in my mobile app is missing.
    It's been around 1 week. I don't get notifications every time my players are being sold. So, I have to check manually whether my players are already sold or not.

    My device is Xiaomi and it runs on Android 11.
    Can you help me to solve this issue?

    1 Reply Last reply
    0
    • Karyuu no TekkenK Offline
      Karyuu no TekkenK Offline
      Karyuu no Tekken
      wrote on last edited by
      #2

      One week later, still not fixed.
      I got a solution though, by activating the push notification via web version.

      But, it would be nice if you fix the bug in the application.

      FC Eddie_NLF 1 Reply Last reply
      0
      • Karyuu no TekkenK Karyuu no Tekken

        One week later, still not fixed.
        I got a solution though, by activating the push notification via web version.

        But, it would be nice if you fix the bug in the application.

        FC Eddie_NLF Offline
        FC Eddie_NLF Offline
        FC Eddie_NL
        Moderator NL
        wrote on last edited by
        #3

        @Karyuu-no-Tekken

        Hi there,

        The match and transfer notifications are server-based notifications, which means that your internet connection needs to be stable in order to receive them. If you don't have a stable internet connection, you receive them later or not at all.

        On the OSM app, do you get the notification that your match has been played? Or the notficiations about training, if you set the training on the app?

        If not, then make sure notifications are enabled in the settings of your phone aswell as the settings of the OSM app.

        Karyuu no TekkenK 1 Reply Last reply
        0
        • G Offline
          G Offline
          Galeed shaahu
          English Users
          wrote on last edited by
          #4

          have you signed in? and hi my name is Galeed
          new OSM player also have my owe problem

          1 Reply Last reply
          0
          • FC Eddie_NLF FC Eddie_NL

            @Karyuu-no-Tekken

            Hi there,

            The match and transfer notifications are server-based notifications, which means that your internet connection needs to be stable in order to receive them. If you don't have a stable internet connection, you receive them later or not at all.

            On the OSM app, do you get the notification that your match has been played? Or the notficiations about training, if you set the training on the app?

            If not, then make sure notifications are enabled in the settings of your phone aswell as the settings of the OSM app.

            Karyuu no TekkenK Offline
            Karyuu no TekkenK Offline
            Karyuu no Tekken
            wrote on last edited by Karyuu no Tekken
            #5

            @FC-Eddie_NL
            Hi, thanks for the reply.

            I get every notifications in the app (including current promo) except for the transfer notifications.

            I tested the app on my tablet device, and it also gets the same issue.

            FC Eddie_NLF 1 Reply Last reply
            0
            • Karyuu no TekkenK Karyuu no Tekken

              @FC-Eddie_NL
              Hi, thanks for the reply.

              I get every notifications in the app (including current promo) except for the transfer notifications.

              I tested the app on my tablet device, and it also gets the same issue.

              FC Eddie_NLF Offline
              FC Eddie_NLF Offline
              FC Eddie_NL
              Moderator NL
              wrote on last edited by
              #6

              @Karyuu-no-Tekken

              Hmm, that's pretty strange. You could try the following steps, but make sure you have a way to login to your account before you proceed.

              1. Delete all app data
              2. Remove the OSM app from your phone
              3. Restart your phone
              4. Install OSM app again
              bacon man_8B Karyuu no TekkenK 2 Replies Last reply
              1
              • FC Eddie_NLF FC Eddie_NL

                @Karyuu-no-Tekken

                Hmm, that's pretty strange. You could try the following steps, but make sure you have a way to login to your account before you proceed.

                1. Delete all app data
                2. Remove the OSM app from your phone
                3. Restart your phone
                4. Install OSM app again
                bacon man_8B Offline
                bacon man_8B Offline
                bacon man_8
                English Users
                wrote on last edited by
                #7

                @FC-Eddie_NL This happened to me before but all I had to do was switch notifications off then on. I am on Web version.

                FC Eddie_NLF 1 Reply Last reply
                0
                • bacon man_8B bacon man_8

                  @FC-Eddie_NL This happened to me before but all I had to do was switch notifications off then on. I am on Web version.

                  FC Eddie_NLF Offline
                  FC Eddie_NLF Offline
                  FC Eddie_NL
                  Moderator NL
                  wrote on last edited by
                  #8

                  @bacon-man_8

                  Hi there,

                  Web notifications work differently than the push notifications on phones. On the webversion you will only get a notification if you have opened your browser and notificatons are turned on. The push notifications on the phone should be received inmediately. However, for server-based notifications they depend on the internet connection of the user.

                  1 Reply Last reply
                  0
                  • FC Eddie_NLF FC Eddie_NL

                    @Karyuu-no-Tekken

                    Hmm, that's pretty strange. You could try the following steps, but make sure you have a way to login to your account before you proceed.

                    1. Delete all app data
                    2. Remove the OSM app from your phone
                    3. Restart your phone
                    4. Install OSM app again
                    Karyuu no TekkenK Offline
                    Karyuu no TekkenK Offline
                    Karyuu no Tekken
                    wrote on last edited by
                    #9

                    @FC-Eddie_NL Hi, thank you so much for your suggestion.
                    I tried it yesterday, and it works!

                    FC Eddie_NLF 1 Reply Last reply
                    0
                    • Karyuu no TekkenK Karyuu no Tekken

                      @FC-Eddie_NL Hi, thank you so much for your suggestion.
                      I tried it yesterday, and it works!

                      FC Eddie_NLF Offline
                      FC Eddie_NLF Offline
                      FC Eddie_NL
                      Moderator NL
                      wrote on last edited by
                      #10

                      @Karyuu-no-Tekken

                      I'm glad to hear that it worked 🙂

                      I will close your topic then.

                      1 Reply Last reply
                      1
                      • FC Eddie_NLF FC Eddie_NL locked this topic on
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