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cant acces app

Scheduled Pinned Locked Moved Support
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  • K Offline
    K Offline
    kopic_72
    wrote on last edited by
    #1

    i have a new account but i cant access it on app regardless the region. the app is working only on NL but i want to play on World so i can find my friends

    FC Eddie_NLF 1 Reply Last reply
    0
    • K kopic_72

      i have a new account but i cant access it on app regardless the region. the app is working only on NL but i want to play on World so i can find my friends

      FC Eddie_NLF Offline
      FC Eddie_NLF Offline
      FC Eddie_NL
      Moderator NL
      wrote on last edited by
      #2

      @kopic_72

      Hi there,

      The created account only works on the version it was created on. If that account has been created on OSM NL then you can't use that account on OSM World.

      The account that you created this topic with is located on OSM World. So you can use this account to play with your friends on the World version.

      K 1 Reply Last reply
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      • FC Eddie_NLF FC Eddie_NL

        @kopic_72

        Hi there,

        The created account only works on the version it was created on. If that account has been created on OSM NL then you can't use that account on OSM World.

        The account that you created this topic with is located on OSM World. So you can use this account to play with your friends on the World version.

        K Offline
        K Offline
        kopic_72
        wrote on last edited by
        #3

        @FC-Eddie_NL
        Yes, I know that, but the app won’t let me open it when I select OSM world although I am not logged in into any account.

        FC Eddie_NLF 1 Reply Last reply
        0
        • K kopic_72

          @FC-Eddie_NL
          Yes, I know that, but the app won’t let me open it when I select OSM world although I am not logged in into any account.

          FC Eddie_NLF Offline
          FC Eddie_NLF Offline
          FC Eddie_NL
          Moderator NL
          wrote on last edited by
          #4

          @kopic_72

          What error message do you get when you try to log in?

          K 1 Reply Last reply
          0
          • K Offline
            K Offline
            kopic_72
            wrote on last edited by
            #5

            image.jpeg

            1 Reply Last reply
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            • FC Eddie_NLF FC Eddie_NL

              @kopic_72

              What error message do you get when you try to log in?

              K Offline
              K Offline
              kopic_72
              wrote on last edited by
              #6

              @FC-Eddie_NL
              something went wrong with launching OSM. please come back later. tried reinstalling. the app is updated…

              FC Eddie_NLF 1 Reply Last reply
              0
              • K kopic_72

                @FC-Eddie_NL
                something went wrong with launching OSM. please come back later. tried reinstalling. the app is updated…

                FC Eddie_NLF Offline
                FC Eddie_NLF Offline
                FC Eddie_NL
                Moderator NL
                wrote on last edited by
                #7

                @kopic_72

                Ah, oké. That error message usually pops up when an old account on OSM interferes with a newly created account. In order to help fix it, you will have to contact our customer support. You can find them through the below link.

                https://support.onlinesoccermanager.com/hc/en-us

                Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

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