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Can't login on laptop and Android

Scheduled Pinned Locked Moved Support
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  • LirindL Offline
    LirindL Offline
    Lirind
    wrote on last edited by
    #1

    Hi,

    The problem on laptop I sendet on support email. I can't login and from Android. I installed yesterday the last update and today around 21:00 I can't login on Android just on Web Android. It says error 403. I cleaned the catchies and cookies the problem still is.....

    Kind Regards
    Lirind

    "Peace cannot be kept by force; it can only be achieved by understanding" - Albert Einstein | "There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle” - Albert Einstein | "Learning by making mistakes and not duplicating them is what life is about." - Lindsay Fox | "Everyone makes mistakes in life, but that doesn’t mean they have to pay for them for the rest of their life."

    1 Reply Last reply
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  • H Offline
    H Offline
    Hespera
    wrote on last edited by
    #2

    Hi, could you please put a full screen over here from the error?

    1 Reply Last reply
    1
  • LirindL Offline
    LirindL Offline
    Lirind
    wrote on last edited by
    #3

    alt text

    Android

    "Peace cannot be kept by force; it can only be achieved by understanding" - Albert Einstein | "There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle” - Albert Einstein | "Learning by making mistakes and not duplicating them is what life is about." - Lindsay Fox | "Everyone makes mistakes in life, but that doesn’t mean they have to pay for them for the rest of their life."

    1 Reply Last reply
    0
  • H Offline
    H Offline
    Hespera
    wrote on last edited by
    #4

    Which os android version do you use and which osm app version do you have?

    1 Reply Last reply
    1
  • LirindL Offline
    LirindL Offline
    Lirind
    wrote on last edited by
    #5

    Samsung Galaxy S7 Edge 6.0.1

    OSM version 3.2.05 yesterday I re-updated this version

    "Peace cannot be kept by force; it can only be achieved by understanding" - Albert Einstein | "There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle” - Albert Einstein | "Learning by making mistakes and not duplicating them is what life is about." - Lindsay Fox | "Everyone makes mistakes in life, but that doesn’t mean they have to pay for them for the rest of their life."

    S 1 Reply Last reply
    0
  • S Offline
    S Offline
    SUPERNOVA 8
    replied to Lirind on last edited by SUPERNOVA 8
    #6

    @Lirind said in Can't login on laptop and Android:

    Samsung Galaxy S7 Edge 6.0.1

    Hi from me too Lirind. :slight_smile:

    I'm sorry but I thought I had heard the name of your phone - device before.
    I believe many owners had several problems with Samsung's latest models? Like Galaxy S6 and S7.
    Just wondering if it is your phone device that needs a new update or a check at a mobile store.

    http://www.gottabemobile.com/2016/11/30/samsung-galaxy-marshmallow-problems/
    https://www.androidpit.com/samsung-galaxy-s7-edge-android-update

    Just a thought mate. Cause you've got the right OSM App version. Are you ok with the free memory of your phone too? I suppose you've got plenty free for your apps.

    “Educating the mind without educating the heart is no education at all.” Aristotle
    Sophia ~ Salonica ~ Greece ~ 💙🤍💙

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  • LirindL Offline
    LirindL Offline
    Lirind
    wrote on last edited by
    #7

    I have a lot of places over 19GB

    Marshmallow it's a fake app on the store and this new android version Nougat 7.0 is still Beta version for my version. Don't have the exact date when will be realised. It's say on December but when don't have a date....

    It just wait and see.....

    "Peace cannot be kept by force; it can only be achieved by understanding" - Albert Einstein | "There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle” - Albert Einstein | "Learning by making mistakes and not duplicating them is what life is about." - Lindsay Fox | "Everyone makes mistakes in life, but that doesn’t mean they have to pay for them for the rest of their life."

    1 Reply Last reply
    0
  • H Offline
    H Offline
    Hespera
    wrote on last edited by
    #8

    Can you please remove the app and reinstall it again?

    1 Reply Last reply
    1
  • LirindL Offline
    LirindL Offline
    Lirind
    wrote on last edited by
    #9

    Done but the problem still is......

    "Peace cannot be kept by force; it can only be achieved by understanding" - Albert Einstein | "There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle” - Albert Einstein | "Learning by making mistakes and not duplicating them is what life is about." - Lindsay Fox | "Everyone makes mistakes in life, but that doesn’t mean they have to pay for them for the rest of their life."

    1 Reply Last reply
    0
  • H Offline
    H Offline
    Hespera
    wrote on last edited by
    #10

    From which country are you trying to access OSM?

    1 Reply Last reply
    1
  • LirindL Offline
    LirindL Offline
    Lirind
    wrote on last edited by
    #11

    From Austria.... I'm living here now

    "Peace cannot be kept by force; it can only be achieved by understanding" - Albert Einstein | "There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle” - Albert Einstein | "Learning by making mistakes and not duplicating them is what life is about." - Lindsay Fox | "Everyone makes mistakes in life, but that doesn’t mean they have to pay for them for the rest of their life."

    1 Reply Last reply
    0
  • LirindL Offline
    LirindL Offline
    Lirind
    wrote on last edited by
    #12

    Now I checked the laptop if I can enter but not in can't enter on OSM from the laptop

    "Peace cannot be kept by force; it can only be achieved by understanding" - Albert Einstein | "There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle” - Albert Einstein | "Learning by making mistakes and not duplicating them is what life is about." - Lindsay Fox | "Everyone makes mistakes in life, but that doesn’t mean they have to pay for them for the rest of their life."

    1 Reply Last reply
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  • H Offline
    H Offline
    Hespera
    wrote on last edited by
    #13

    How where you able to login today? If you can't access app/website.

    1 Reply Last reply
    1
  • SpecialOneS Offline
    SpecialOneS Offline
    SpecialOne
    wrote on last edited by
    #14

    Hi mate,

    Can you please provide us also a screenshot from Website?

    Can you please PM me (here and not on OSM) your IP address (if you have different IPs on phone and PC, please provide me both).

    Tks Hespera for your work... I'll continue with this issue from here 👍

    "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

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    0
  • LirindL Offline
    LirindL Offline
    Lirind
    wrote on last edited by
    #15

    I can join just from Android Webb

    From Android and Laptop I can't

    "Peace cannot be kept by force; it can only be achieved by understanding" - Albert Einstein | "There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle” - Albert Einstein | "Learning by making mistakes and not duplicating them is what life is about." - Lindsay Fox | "Everyone makes mistakes in life, but that doesn’t mean they have to pay for them for the rest of their life."

    1 Reply Last reply
    0
  • LirindL Offline
    LirindL Offline
    Lirind
    wrote on last edited by
    #16

    Problem fixed, you can close this topic

    "Peace cannot be kept by force; it can only be achieved by understanding" - Albert Einstein | "There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle” - Albert Einstein | "Learning by making mistakes and not duplicating them is what life is about." - Lindsay Fox | "Everyone makes mistakes in life, but that doesn’t mean they have to pay for them for the rest of their life."

    1 Reply Last reply
    0
  • SpecialOneS Offline
    SpecialOneS Offline
    SpecialOne
    wrote on last edited by
    #17

    Tough and weird one, but at the end glad all is working now!

    "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

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