Android app
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@phantomnl_nl That's weird then you should definitly be able to get our latest updates.
Did you also tried to remove app/reinstall again to see if that solves the problem and make sure email is set before you do that. -
Yes i have tried almost everything, emptying cache, force stopping the app, restarting the phone and deleting the game. But it keeps bugging. I have found an server error when i open the game basics page on the play store, maybe it has something to do with the problem.
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@phantomnl_nl Your case has been forwarded by now.
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@hespera Thanks!
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Good Look
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Updated to 3.4.21.0 but problem still occurs, so the version is apparently not the problem.
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@phantomnl_nl I've forwarded your case already, now we'll need to wait till they get back to us.
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@phantomnl_nl You should be able to update app now, would you mind to update and let us know if problem still exsist?
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@hespera i have updated the latest version 3.4.21.0 but the problem still exists. The only abnormality i see is on the gamebasics page it still says that i am unable to retrieve any information ans i get error code: DF-DFERH-01
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@phantomnl_nl Would you like to follow those steps: fix-error-df-dferh-01 and let us know if that fix the problem?
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@hespera I tried these methods multiple times before reaching out on this forum. Just to be sure i tried them again, but it didn't help the problem. I guess i just won't be able to play on my phone.
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@phantomnl_nl This site has also a 4th method, can you try that one too?
google-play-store-error-df-dferh-01 -
@hespera Thanks the fourth method made the error go away.
So the DF-DFERH-01 error is gone now, but the problem somehow still occurs. I repeated all the steps of deleting the game reinstalling, force stopping, deleting cache and deleting data. I even restarted the phone but the game still closes as soon as the loading ends. -
I see a view more android users have the same problem as me now, are there any new insights on the problem. The app still crashes
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@phantomnl_nl No further info yet, it's not something that every android user experienced.
We we're not able to reproduse it yet.
