Boss coins not received on my smartphone after watching videos

SUPERNOVA 8

@zool-babies said in Boss coins not received on my smartphone:

The only way I can receive boss coin now is, uninstall osm and reinstall osm again every time it fail to receive boss coin. Anyway, I guess this is annoying method, I believe that, we will have better solution. Appreciate if this problem can be solved as soon as possible, so that I don't have to keep reinstall Osm.

Hello there.
I hope you read my last feedback about this problem with videos and ads.
If you are still not able to earn the free boss coins please post your detailed bug report in here. Without it our hands are tied , we cannot help you without these infos.

All bugs should be reported using the following basic guidelines.

Login: (Login of the user with the bug)
Account: (Slot1, Slot2, Slot3, Slot4)
League number: (not mandatory if you don't know how to find it)
Date & Time of the bug: (This should be as accurate as possible, for developers to check error logs)
Platform: (Website PC/Mobile, Facebook, Android App, iPhone App, iPad App) ***
Screenshots: (Full screen - URL and time should be presented)
Bug step-by-step Description: (The ideal is that you describe all the steps you do to reproduce the error)

***For bugs related with the full website and Facebook versions, please add:
Browser:

***For bugs related with the Android App and iOS App versions, please add:
App Version:
Brand/type device:
OS version:

P.S. There is no need for you to go through that trouble with constant re-installs of your Osm app on your phone. One time was enough to see if anything changes to normal.

tunc cevik

It doesnt work

tunc cevik

I will probably remove this game after finished my season

buteusz

Login: buteusz
Account: slot 1-4
Date & Time of the bug: since 22.01.2019
Platform: Website/mobile
Bug step-by-step Description:I watch ads for some days and I don't receive any boss coins. It was everything ok before. I was trying to watch ad via website and I did receive boss coins.

***For bugs related with the Android App and iOS App versions, please add:
App Version:3.4.21.0
Brand/type device: Samsing J5
OS version:5.1.1

Zool Babies

Boss coin can be received after watch a video now for me. Thanks.

SUPERNOVA 8

@zool-babies Awesome! Thank you for your feedback Zools!

Andrei B29

I didn't recevie my coins.

buteusz

At noon a received coins for couple of ads. 2 hours later i did watch some ads ane coins didnt show up.

SUPERNOVA 8

I honestly do not make any sense guys .
Some managers watch their videos perfectly normal and get rewarded for them while others don't get a thing!
And I'm talking only about managers using their Android phone Apps. Therefore all I can say atm , before I close this topic for the weekend is :
a) please make sure you try this close to a good - stable wifi signal ...
b) clean often your temporary data and cache from your phone apps and phone devices in total ....and
c) use your phone browsers too for watching those videos and earn your free boss coins.

Have a nice weekend !

SUPERNOVA 8

@dragoslucky said in 11 days from 17,01:

i wach video by my telephone android , but not received me BC reward.

it is 11 days , from 17.01 , and this problem it s not resolved.

dragoslucky

King_Jamiu_10

Posted by @Kultur19

@kultur19 said in BC free:

Hello I'm having problems in the app, it turns out that when I watch the promotional videos to receive BC for free I do not receive any BC after playing the video0

SUPERNOVA 8

@King_Jamiu_10 Thanks mate!

@Kultur19 @dragoslucky
Hello guys!
Since I have nothing new to share with you concerning your App's problem ...
I must remind you and insist on advising you to use your phone browsers to watch those ads/videos that usually appear new of them quite often within a day.
And you do get rewarded this way!

SUPERNOVA 8

@Ardmsosmz , @Baklap89_NL , @TusA18 , @tunc-cevik , @mirkuz19 , @tolga-ank06 , @Zuchering , @Ccardoso11 @buteusz @franckthomas1977 , @Nightfall_NL
@dragoslucky @Blondu-C10 @trazvanel86 @celentano1983 @Zool-Babies @Kultur19

Hello everybody!

       Announcement :

The issue should be fixed with the latest Android update (the version 3.4.23.1 ) that went live this morning.
Therefore, we need to know if this act has brought the desired result and if Boss Coins rewards for watching videos is back to normal.

Thank you all once again for your patience and I'll be waiting for your feedback.

Fuselpaul

@supernova-8

Hi Sophie,
It does not work for IOS. The reward for the videos will not be credited. When does an update take place here?

SUPERNOVA 8

@fuselpaul said in Boss coins not received on my smartphone after watching videos:

@supernova-8

Hi Sophie,
It does not work for IOS. The reward for the videos will not be credited. When does an update take place here?

Hi there dear Reiner.
Did you have a look at this topic ? It's 5 pages bug topic and we had reports all this time only from Android users. And today we had a new update for the Android App and we expect problem to be solved.

But we heard nothing about iOS...

I believe you are the first mentioning and asking about iOS. Do you use the iOS phone App for your OSM gaming time?

Ah I remembered... Yes you do. Only
I will need a Bug Report from you my friend.
About iOS update, I have to ask about it first.

Mentality Monster

@supernova-8 Hello! Finally it's working, thank you for contribution!

SUPERNOVA 8

@tusa18 Alleluia !! Haha. Thanks for your feedback my friend.