Browser website slower


  • Login: simone.antonello
    Account: all
    League number: ---
    Date & Time of the bug: since last website update (new flags, new design,...) earlier this week
    Platform: Browser
    Screenshots: -
    Bug step-by-step Description: since last website update (new flags, new design,...) website is slower than before, even on highrated smartphone. It happens mostly when you open a pop-up (chat, match report,...) with new design
    Brand/type device: Asus Zenfone 3
    OS version: Android 7.0

  • English Moderator

    @simone.antonello Hello Simone and thank you very much for your immediate respond. :)

    Please mate check this link carefully https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/3 and if possible try to add any infos missing from your bug report template. The more detailed the report we get the faster it gets fixed. Just keep in mind that during a weekend the game developers are not working.
    So we need to file your report completed and accurate to save time .
    Thank you once again. :handshake_tone2:


  • @SUPERNOVA-8 said in Browser website slower:

    @simone.antonello Hello Simone and thank you very much for your immediate respond. :)

    Please mate check this link carefully https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/3 and if possible try to add any infos missing from your bug report template. The more detailed the report we get the faster it gets fixed. Just keep in mind that during a weekend the game developers are not working.
    So we need to file your report completed and accurate to save time .
    Thank you once again. :handshake_tone2:

    Thank you for the reply, Sophia.
    From my bug report template was missing only which browser I'm using?The browser is Google Chrome

    Login: simone.antonello
    Account: all
    League number: all
    Date & Time of the bug: since last website update (new flags, new design,...) earlier this week
    Platform: Browser
    Screenshots: -
    Bug step-by-step Description: since last website update (new flags, new design,...) website is slower than before, even on highrated smartphone. It happens mostly when you open a pop-up (chat, match report,...) with new design
    Brand/type device: Asus Zenfone 3
    OS version: Android 7.0
    Browser: Google Chrome

  • English Moderator

    @simone.antonello Great! Thanks so much Simone. :)
    I will find from your game profile the exact numbers of your leagues or just one of them and will file your report today. ;)

  • English Moderator

    @simone.antonello Simone your league's number is 61042937 , on your Slot 1.
    Please let me know on which Server you play your China league. You can find it if you go to your Simulation Status, it's the one highlighted on your list of Servers. Thanks mate . ;)


  • It's GRANIT
    Is this the problem?

  • English Moderator

    @simone.antonello We need to add the manager's in trouble Server name my dear Simone. It is a required info for the game's devvers from us. Thank you again for your post mate. :thumbsup_tone2:


  • Thank you.
    I'll wait for your kind answer :)


  • any news? :(

  • English Moderator

    @simone.antonello Hello again Simone. :slight_smile:
    Does your question mean that there was no improvement at all on your phone`s browser? Cause your malfunction was reported by me 12 days ago and I expected everything was back to normal by now. Please next time you face any problem or bug you should post your status if you see no change after 3 or 4 days tops.
    Now, I need you to tell me a few things mate.

    1. Do you use always and only your phone browser or do you use a pc / laptop browser too for your OSM loggins?
    2. Have you tried the OSM app to loggin ? If you do use it, could you please go to your playstore and download the latest version of the app ( version : 3.2.16.1 )?
    3. Most important: Could you please try to clean up all of your history, cookies and cache from your browsers ( phone and pc if you use them both ).
    4. And last request : If you use any ad blocker for your web version , could you please disable it from your OSM page?
      Simone the devvers have done all the tests and found no bug dear.
      Maybe it's an issue on your phone, since graphics are a bit heavier and it takes longer for your phone to show them?
      Furthermore, Web version is mainly to be played on computers/laptops. For the Android phones the OSM app is the ideal platform to use. So please check out your phone`s functions , free memory carefully and follow the above instructions. ;)

  • Dear Sophia, thank you for your kind reply
    Do you use always and only your phone browser or do you use a pc / laptop browser too for your OSM loggins?
    I use PC too. In PC all is o.k. and it's not so slow.
    Have you tried the OSM app to loggin ? If you do use it, could you please go to your playstore and download the latest version of the app ( version : 3.2.16.1 )?
    I use app too. But many things on app there aren't (forums,...)
    Most important: Could you please try to clean up all of your history, cookies and cache from your browsers ( phone and pc if you use them both ).
    Yet done, problem not solved.
    And last request : If you use any ad blocker for your web version , could you please disable it from your OSM page?
    No ad blocker on my phone.
    Simone the devvers have done all the tests and found no bug dear.
    Maybe it's an issue on your phone, since graphics are a bit heavier and it takes longer for your phone to show them?
    So, graphics are heavier than previous ones? Because the problem there is since new graphics were released.
    My phone is Asus Zenfone 3...it was released 5/6 months ago..don't think it's a phone issue.
    Furthermore, Web version is mainly to be played on computers/laptops. For the Android phones the OSM app is the ideal platform to use. So please check out your phone`s functions , free memory carefully and follow the above instructions. ;)
    I'll use app...but browser version on mobile phones should be "smarter" :)

  • English Moderator

    @simone.antonello I can't thank you enough Simone for your detailed reply to me in all of my questions.:handshake_tone2:
    Nevertheless, I did get a confirmation again today that your issue has nothing to do with the OSM function and also that we had no other manager complaining about the same issue so far.
    Thus there is nothing else we can do about your phone's browser speed and since you have got a new model in your hands ( and sometimes new models do come with malfunctions and glitches ) I can only advise you to do a research on the internet about your new device and find out if others that bought it had any similar problems to yours or maybe visit the store that you bought it from and ask them for a service or feedback and solutions. That's all I have to say my friend and I'm sorry but it's not in our hands to help you and I have to close this topic now.
    Best of luck Simone . :thumbsup_tone2:

    P.S. I also use my Android phone many times a day, both app and browser and I had no problems at all with speed and it does work quite "smart" ... as long as I'm close to a strong signal from a wifi. :wink:

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