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Hello my friend & welcome to the English forums !
Please have a look at the below link, I believe you will get your answers.
If your problem insists for too many hours ( or days ) then you probably have a bug and you will need to provide us with a bug report as soon as possible. That means we will need from you to fill in the bug report template , in order to help you.
Please use the following link to find instructions about the Bug Report Template and how to fill it in.
https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/3
Thank you for your understanding . :handshake_tone2: