On this topic we'll try to keep an updated list of the most frequently asked questions. Please check if your question is already answered in here!
Q: I can't find any topics on my native language, how can I fix this?
A: There are two ways to get access to your native language forums:
Q: I want to change my manager name, how can I do it?
A: I'm afraid it's not possible to change your manager name.
Q: How does Manager Rankings work? My manager points are way more than the ones shown there!
A: Every slot you have has an individual ranking. If you play on all 4 slots, you'll have 4 positions on ranking. The position shown on user profile is the slot with the highest ranking. The points taken into account to determine your position on ranking are calculated this way:
- Points from last 180 days will count 100%.
- Points earned on next 520 (from 180 until 700) days will count less on different levels of percentage until they are ultimately counted at 1%.
- All points older than 700 days will count 1% for your total.
Q: I've won 10 cups already and I still don't have cup master achievement?
A: Achievements were introduced on 14th October 2014. Some achievements only start counting after that date. Cup achievements are one of them, so only cups won after that date are taken into account!
Q: My match was simulated before the time shown and I wasn't able to do my lineup and lost the match?
A: Remaining time shown for next match it's an estimated time based on last simulation. We can't guarantee that matches are simulated at exact time. Matches can be simulated earlier or later, due to several factors (number of leagues removed/created on past 24h, number of users online...). The only thing we can guarantee (except in situations where there are major problems with servers) is that they are never simulated before 18:00h (GMT).
We've split servers in groups with different simulation start time, just keep an eye on the start of the server where your league is and try to have your line up ready before that time.
Q: I've payed, but did not received my boss coins?
A: Sometimes there could be a little bit of delay in receiving them, so the first step is to give it some time.
If you still didn't get them after waiting, then please contact the payment provider.
Can't login to my account on ios app
Q: My manager name & password are correct, but I'm unable to login?
A: Your trying to login to world version with dutch account or the otherway around.
If you set your language right then you should be able to login to the right version.
Q: I did not received the boss coins from the special offers, what to do?
A: Offers from Business Club are responsibility of our partners. You can check the status of your offers on every offer wall by clicking on bottom on Support/Miss coins link.
You can also contact them via same process if you think that it's taking way too much time (some may take more than a week to be completed).
Enable iOS notifications
Q: How do I enable my notifications?
A: Notifications on iOS App are enabled upon App installation. If you miss to do it on installation it will be only possible to enable/disable them after initiate first action with timer (like training). When you start it, you will be queried if you want to enable notifications.
After this you will be able to enable/disable them on App settings, via iPhone/iPad settings.
Remove/Delete my account
Q: How do I remove/delete my osm account
A: It's only possible to remove you're account through website.
Login, go to profile, edit profile and you will find the delete account button on the left side from the save button. http://prntscr.com/fsr20x
Please keep in mind that removing you're account is a final action and you can not get it back if you regret the decision. So think it through before you hit the confirmation button.
Scout doesn't come back with with 90+ players
Q: Why the scout doesn't come back with the skill level I requested?
A: There are very little players with still level 90+, since the scout always brings back three players it will return with the next best thing when there are no 90+ players available.
The only thing you could try is to wider you're search range and see if it comes back with the skill level requsted then.