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Common Questions

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  • H Offline
    H Offline
    Hespera
    wrote on last edited by
    #12
    One season game
    

    Q: What happens if the season is over?
    A: OSM is a one season game, which means that everything will be reset after the season (players/bank balance/stadium upgrades etc).

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    4
  • H Offline
    H Offline
    Hespera
    wrote on last edited by
    #13
    Scout doesn't come back with with 90+ players
    

    Q: Why the scout doesn't come back with the skill level I requested?
    A: There are very little players with still level 90+, since the scout always brings back three players it will return with the next best thing when there are no 90+ players available.
    The only thing you could try is to wider you're search range and see if it comes back with the skill level requsted then.

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    1
  • H Offline
    H Offline
    Hespera
    wrote on last edited by SUPERNOVA 8
    #14
    Criteria invites
    

    Q: Why didn't I receive Boss Coins ( BCs ) after inviting managers?

    A: To be able to get these rewards, following criteria have to be met:

    • New user has to sign up via invitation link and on same session (if user installs app then closes it and later opens it and sign up, it won't work. He needs to click link again and only after create the account)
    • Invited user has to create a new account and not joining league with an existing one.
    • There's a maximum of 10 rewards, so all invites sent after that won't give any more rewards.
    1 Reply Last reply
    0
  • S Offline
    S Offline
    SUPERNOVA 8
    wrote on last edited by SUPERNOVA 8
    #15
     Re - Activation Of Old Topics
    

    Q : I found an old topic on the forums that interested me and clicked on the Reply button to create my post. But suddenly I came up with this message :
    alt text
    What am I supposed to do now?

    A : There is a "hidden" button close to that blue button that says Create a new topic. It may look invisible on your screens but trust me it is there.
    Please now use your mouse ( while working on a pc - website ) or your finger tip ( while using your mobile phone - app ) to tap around the blank area that surrounds the blue button.
    Usually you need to click right on top of this button. Magically you will see the Reply box opened for you to make your post and bring an old topic back to life!

    alt text

    Hidden button is fixed now ! 😉

    “Educating the mind without educating the heart is no education at all.” Aristotle
    Sophia ~ Salonica ~ Greece ~ 💙🤍💙

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  • King_Jamiu_10K Offline
    King_Jamiu_10K Offline
    King_Jamiu_10
    wrote on last edited by King_Jamiu_10
    #16
    League Number
    

    Q: I don't know my league number, How do i find it?
    A: To find your league number you can follow the instructions bellow:

    • Go to your league table/standings from the control center page or by using the step below.
      lightshot_1571484532.png

    • Wait for the league standings page to load and after that click on your squad.
      lightshot_1571484463.png

    • And after your squad page loads up you'll see your league number at the address bar of your browser.
      lightshot_1571484374.png

    alt text
    "It's fine to celebrate success but it is more important to heed the lessons of failure." -- Bill Gates

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    2
  • King_Jamiu_10K Offline
    King_Jamiu_10K Offline
    King_Jamiu_10
    wrote on last edited by King_Jamiu_10
    #17
    Server
    

    Q: How do I recognise my own server?

    A: You can find the server of your league by simply clicking on Community ➡ Simulation Status

    lightshot_1571484624.png

    The highlighted server is your own server.

    0_1545305384433_server2.png

    alt text
    "It's fine to celebrate success but it is more important to heed the lessons of failure." -- Bill Gates

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    3
  • S Offline
    S Offline
    SUPERNOVA 8
    wrote on last edited by
    #18
        Match Experience's Feature
    

    Q : How does the game engine work during the Match Experience?

    A : The game's engine calculates chances, missed attempts of scoring a goal, corners, fouls, yellow cards/red cards, penalty kicks , freekicks etc etc... These are real events that happen during the match simulation and are correct ( simulation wise ones ). But after that comes another task of the game engine, which assigns one random ''reason'' for every specific situation/event that occured on the field.
    The events during each match do happen, but the way those events happened (like explained above) are picked randomly from a list of the game engine. For more details have a look at the link below :
    https://forum.onlinesoccermanager.com/topic/44119/how-authentic-is-the-match-experience-feature/5
    And lastly, the most accurate comments are indeed the ones mentioned by the commentators at the end of each match.

    “Educating the mind without educating the heart is no education at all.” Aristotle
    Sophia ~ Salonica ~ Greece ~ 💙🤍💙

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    3
  • SpecialOneS Offline
    SpecialOneS Offline
    SpecialOne
    wrote on last edited by
    #19
    - Can't login on OSM
    
    • I was kicked out of OSM App and now I can't get back in. Is it possible to recover it? What can I do?

    Everything was fine and I never though on link my account to any social sites. I also didn't set any e-mail on my account.

    • If you're on this situation, please send an e-mail explaining your situation, to your local support (check below all the available support languages/emails) explaining your situation and providing following information:
      • Manager name
      • e-mail to be set on the account
      • In which platform account was created (iOS App, Android App, FB, Web version)
      • Date of last purchase of BCs and method used to buy them
    • If you've linked your account to a social site you should be able to log with that social site data
    • If you've set an e-mail on your account, just follow the forget pass procedure and all should be fine

    Supported languages and local Support address mails:

    • Arabic: AR.support@onlinesoccermanager.com
    • German: DE.support@onlinesoccermanager.com
    • French: FR.support@onlinesoccermanager.com
    • Hungarian: HU.support@onlinesoccermanager.com
    • Indonesian: ID.support@onlinesoccermanager.com
    • Italian: IT.support@onlinesoccermanager.com
    • Polish: PL.support@onlinesoccermanager.com
    • Portuguese: PT.support@onlinesoccermanager.com
    • Romanian: RO.support@onlinesoccermanager.com
    • Russian: RU.support@onlinesoccermanager.com
    • Spanish: ES.support@onlinesoccermanager.com
    • Turkish: TR.support@onlinesoccermanager.com

    Users playing on Dutch version of the game only

    • Dutch: NL.support@onlinesoccermanager.com

    "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

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  • King_Jamiu_10K Offline
    King_Jamiu_10K Offline
    King_Jamiu_10
    wrote on last edited by
    #20
        Tie Breaking Criteria
    

    Q : How does the game engine determines who wins the league when two or more teams are equal on points?

    A : When two or more teams finish with equal points at the end of the season the criteria for determining how they are placed on the League Standings are in the order below:

    • Criteria 1 ➡ Most goal difference
    • Criteria 2 ➡ Most goals scored
    • Criteria 3 ➡ Most number of wins
    • Criteria 4 ➡ Alphabetical order (English spelling)

    alt text
    "It's fine to celebrate success but it is more important to heed the lessons of failure." -- Bill Gates

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  • King_Jamiu_10K Offline
    King_Jamiu_10K Offline
    King_Jamiu_10
    wrote on last edited by
    #21
    Bundesliga Players not available on scout criteria
    

    Q : I have tried scouting for players in the German league and every time the scout returns back with players from different leagues but never from the German league?

    A : Due to license issue with Bundesliga, players from the German League cannot be scouted, except for players of Bayern Munich.

    More info can be found on this topic: Bundesliga statement

    alt text
    "It's fine to celebrate success but it is more important to heed the lessons of failure." -- Bill Gates

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