App has storage bug


  • When I just started the game on the app, when I had to fully reloaded, my info was gone. So first I started a new game and club. Then I chose to delete the game and install it again. Hey, I got my old info back! Cool! But then... Next time I had to fully reload my game data, there was info 2 again... So I deleted the game, re-installed it, and I could play my original info. I entered my e-mail address, hoping this might solve my issue... No way.

    Now I'm stuck in the nightmare that every so often, I have to delete and re-install my game, I get all my last matches again (luckily I can skip those and get the same result) and the same bla about the scout and the spy. How to fix this????????????


  • Hello? I am waiting for a response... This bug is still happening. Sometimes I remove and re-download the game 3-4 times in the day. I thought this is the SUPPORT forum?


  • This is rediculous. There is no serious support button from within the app and no response here. With so many people working at Gamebasic, I think at least one person may respond.

  • English Moderator

    @Marcurion_NL said in App has storage bug:

    This is rediculous. There is no serious support button from within the app and no response here. With so many people working at Gamebasic, I think at least one person may respond.

    Hello mate :slight_smile:

    I am lost with words here. :astonished: I have no idea how or why we missed this post from you and I sincerely apologise . Have you tried the Dutch forum too and no response from there?
    I read your problem and to be honest I wish someone else with more experience than mine could answer you back but I can try and help you out somehow. I am very sorry for we kept you waiting for a month?!

    Anyways my friend, I suppose you have a bug like you said giving you a hard time so we start with that.
    Could you please fill in your bug report template and most important could you provide us with your screen shots presenting your problem? Time and date stamp on your screen shots and a detailed report would really help to fix this faster for you.

    How we fill in a bug report template :

    :small_orange_diamond: All bugs should be reported using the following basic guidelines.

    Login: (Login of the user with the bug)
    Account: (Slot1, Slot2, Slot3, Slot4)
    League number: (not manadatory if you don't know how to find it)
    Date & Time of the bug: (This should be as accurate as possible, for developers to check error logs)
    Platform: (Website PC/Mobile, Facebook, Android App, iPhone App, iPad App) ***
    Screenshots: (Full screen - URL and time should be presented)
    Bug step-by-step Description: (The ideal is that you describe all the steps you do to reproduce the error)

    ***For bugs related with the full website and Facebook versions, please add:

    Browser:
    ***For bugs related with the Android App and iOS App versions, please add:

    App Version:
    Brand/type device:
    OSM version:

    Our apologies once again for this long delay and hope to hear from you soon.

    Thank you in advance my friend. :handshake_tone2:

Log in to reply
 

Looks like your connection to OSM Forum was lost, please wait while we try to reconnect.