Android app
-
Login: PhantomNL
Account: All accounts (only using slot 1)
League number: Not relevant
Date & Time of the bug: 13-01-2019 13:07
Platform: Android App
Screenshots: (Full screen - URL and time should be presented)
Bug step-by-step Description: App just keeps crashing as soon as it reaches the page you see on the image. It will load up and when i want to enter my club it instantly crashes
App Version: OSM 3.4.19.1
Brand/type device: Samsung s9
OS version: 9 -
@phantomnl_nl Hi, welcome.
If you're really using OSM 3.4.19.1 version, then please try to update to the latest version for android OSM 3.4.21.0 -
@hespera tnx, but in the play store it says the game is up to date. There is no update available. Rechecked and the app version is indeed 3.4.19.1
-
@phantomnl_nl Well it isn't the latest version of our game, which android version do you have on your phone?
It's possible that when your android is to old there are no more updates available for your phone and then it gives the message that you'll have the latest version.
-
@hespera i have the samsung s9 and i am currently running the newest software version available. Android 9.0
-
@phantomnl_nl That's weird then you should definitly be able to get our latest updates.
Did you also tried to remove app/reinstall again to see if that solves the problem and make sure email is set before you do that. -
Yes i have tried almost everything, emptying cache, force stopping the app, restarting the phone and deleting the game. But it keeps bugging. I have found an server error when i open the game basics page on the play store, maybe it has something to do with the problem.
-
@phantomnl_nl Your case has been forwarded by now.
-
@hespera Thanks!
-
Good Look
-
Updated to 3.4.21.0 but problem still occurs, so the version is apparently not the problem.
-
@phantomnl_nl I've forwarded your case already, now we'll need to wait till they get back to us.
-
@phantomnl_nl You should be able to update app now, would you mind to update and let us know if problem still exsist?
-
@hespera i have updated the latest version 3.4.21.0 but the problem still exists. The only abnormality i see is on the gamebasics page it still says that i am unable to retrieve any information ans i get error code: DF-DFERH-01
-
@phantomnl_nl Would you like to follow those steps: fix-error-df-dferh-01 and let us know if that fix the problem?
-
@hespera I tried these methods multiple times before reaching out on this forum. Just to be sure i tried them again, but it didn't help the problem. I guess i just won't be able to play on my phone.
-
@phantomnl_nl This site has also a 4th method, can you try that one too?
google-play-store-error-df-dferh-01 -
@hespera Thanks the fourth method made the error go away.
So the DF-DFERH-01 error is gone now, but the problem somehow still occurs. I repeated all the steps of deleting the game reinstalling, force stopping, deleting cache and deleting data. I even restarted the phone but the game still closes as soon as the loading ends. -
I see a view more android users have the same problem as me now, are there any new insights on the problem. The app still crashes
-
@phantomnl_nl No further info yet, it's not something that every android user experienced.
We we're not able to reproduse it yet.
