Sponsorships Values Went to Zero



  • There is something going wrong. I am sorry that my message is posted twice now and it seems that you cannot see my screenshots. I will do another try.0_1485001738734_Bug1.png 0_1485001746112_bug2.png 0_1485001753426_Bug3.png


  • English Moderator

    @bas_douma_NL Hello mate ☺ ,
    Don't you worry about your double post, it happens if we have bad internet connection sometimes and we can always delete them.
    Thank you very much for your detailed explanation of your screen shots, but you still haven't posted your own bug report template with data of your loggin account, league , device used etc.
    I need the bug template in order to forward your report.
    Thank you in advance. :handshake_tone2:



  • Login: bas_douma (Dutch OSM server)
    Account: (Slot1, Slot2, Slot3, Slot4)
    League number: (not manadatory if you don't know how to find it)
    Date & Time of the bug: 19-01-2017, around 17:00 (Dutch time +1 CET)
    Platform: Website on the PC and also at the Android App
    Screenshots: (see previous messages)
    Bug step-by-step Description:
    Step by step description: The sponsor deals that I started before 19-1-2017 has decreased in worth to 0 and I do not get the money that I ould get from these sponsors (see previou messages)


  • English Moderator

    @bas_douma_NL Thanks buddy! Now we can go back to business. 🙂 Your full report will be forwarded today and all we need from now on is a bit of patience and this bug will go down. :thumbsup_tone2:


  • English Moderator

    Hello my mates. ☺

    Please if any of you have the same Sponsor bug here is where you can post your detailed bug reports and screen shots . Thank you very much in advance. 😉



  • Login: walcott in arsenal (Dutch OSM server) managername: ik ben de master van osm
    Account: (Slot1)
    League number: (not manadatory if you don't know how to find it)
    Date & Time of the bug: 22-01-2017, around 19:00 (Dutch time +1 CET)
    Platform: Website on the PC and also at the Android App
    Screenshots:
    0_1485111020624_osm2.JPG
    0_1485111036111_osm 1.JPG
    Bug step-by-step Description:
    Step by step description: The sponsor deals that I started before 19-1-2017 has decreased in worth to 0 and I do not get the money that I ould get from these sponsors (see previou messages)



  • @SUPERNOVA-8
    0_1485164845244_upload-664ff086-a2ab-4876-bc70-2e67d60903fd
    I have the same issue



  • Do we all need to enter a bug report to have it fixed? Seems like the issues happens for a lot of people and entering all the same bug seems a bit over the top?



  • Hi all,

    We've already enough info to fix this issue, so no need to keep reporting it any more.

    We'll try to fix it ASAP, but in the mean time bear with us and sorry for all the inconvenience.

    I've noticed that this seems to be only a visual issue on Sponsors page and apart from that all works fine: money from sponsors is earned when you play at home and the amount of weeks is decreasing normally. It also seems to get fixed automatically when you renew sponsors.... but let's wait for our devvers to fix it completelly!


  • English Moderator

    @T-Manager_NL No worries mate. As you can see, we have enough data by now to work on this bug.
    Thanks anyway. 😉


  • English Moderator

    @Lelevedani Ok mate. Although you've just posted a single pic and nothing more but thanks for the heads up. 😉



  • hey. When will be fixed? 0_1485212718631_upload-8fb21738-37ce-4978-a2b7-6bedc4f96e3d 0_1485212779342_upload-c331e0e8-36e4-4c8c-9a41-a20926376ca4 0_1485212812962_upload-9bd63fe7-4b7d-44c9-821f-6dd0d3be3751 Only my team in a league where I am the moderator has the sponsorships all on but the value in the top right corner is also 0 : 0_1485213002787_upload-8f33c397-9ba9-4f63-8103-ca7172920c37 0_1485213033942_upload-ab3b2435-c879-4dea-82b9-2325113ee824


  • English Moderator

    @Rúben-Duarte Thank you very much for your post and screen shots Ruben. ☺

    As you must have read from the above posts and coming right from an Admin, one thing we can say with certainty
    The game developers are trying to fix every bug as faster as possible. However as you can see from the support forum we had to deal with more than one bug in the last few days. We cannot give you the exact time or date of when this bug is going to be fixed my friend. Just be a little patient for the next few days. 😉

    And since we have enough infos already about this bug , as our Admin informed us , I think it's time to close this topic. You will find out the changes and corrections on your accounts soon .

    Thank you all once again for your co-operation and your patience. :handshake_tone2:


  • English Moderator

    Hello my mates. 🙂

    We've been just informed that the Sponsors bug is now fixed and everything should be back to normal for all of us. :ok_hand_tone2:

    ⚠ In the cases where it looks like it's not fixed, it's just a visual bug. Money is still being received on simulations and the visual situation will be fixed as soon as your Sponsors get renewed! 😉

    Thank you all once again for your posts , your help and your patience. :handshake_tone2:


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