Scored Goals Missing

  • English Moderator

    Hello my mates. :relaxed:

    After reading some of the recent topics on our Support forum I realised we have a few managers facing the similar problem on their accounts. We have scored goals missing from their team's statistics.
    Therefore I will kindly ask from every manager who believes that faces the specific bug , to post in here a detailed bug report template and please do share some screen shots of the malfunction.
    We need to gather all similar bug reports in a single topic from now on.

    Thank you all in advance for your understanding and patience. :handshake_tone2:

  • English Moderator

    How we fill in a bug report template :

    :small_orange_diamond: All bugs should be reported using the following basic guidelines.

    Login: (Login of the user with the bug)
    Account: (Slot1, Slot2, Slot3, Slot4)
    League number: (not manadatory if you don't know how to find it)
    Date & Time of the bug: (This should be as accurate as possible, for developers to check error logs)
    Platform: (Website PC/Mobile, Facebook, Android App, iPhone App, iPad App) ***
    Screenshots: (Full screen - URL and time should be presented)
    Bug step-by-step Description: (The ideal is that you describe all the steps you do to reproduce the error)

    ***For bugs related with the full website and Facebook versions, please add:

    • Browser:

    ***For bugs related with the Android App and iOS App versions, please add:

    • App Version:
    • Brand/type device:
    • OSM version:

  • Login: JeffreyvanEyden
    Slot 3
    League number: (not manadatory if you don't know how to find it)
    Date & Time of the bug: It started at 22-01-2017
    Platform: Website PC / Mobile Iphone App. Ipad App
    Screenshots: (You need one ? becuese you cant see the error. beacuese all goals scores are emty
    )
    Bug step-by-step Description: ( I Have scored 60 goals with AC Milan, i was in the topscores list with 4 guys on top. and now its al gone. How is that possible ? for sure Niang was on top, also with Benzema/Cavani and Bacca

    ***For bugs related with the full website and Facebook versions, please add:
    •Browser: IE 11

    ***For bugs related with the Android App and iOS App versions, please add:
    •App Version: version 4.1.8
    •Brand/type device: Iphone 6s plus
    •OSM version: newest

  • English Moderator

    @JeffreyvanEyden_NL Thank you very much for your report Jeffrey. :relaxed:
    Although there are a couple things missing from there. But I will forward it as it is for now.

    About your question : Well I can understand that your league's statistics must show zero goals for your players. Yes? But if you have for example a screen shot of your latest match or any match played - from your league's results - showing that any of these players has scored a goal and then a screen shot of your stats showing the zero goals ... there you go ...that's proof of the bug you have. But only you can view the details of your league at any moment. :wink:

    Generally, the more detailed the bug report , the faster we get the bug to be fixed. :ok_hand_tone2:


  • Login: Maylene
    Account: Slot1
    League number: (not manadatory if you don't know how to find it)
    Date & Time of the bug: Somewhere between 18-01 and 21-01.
    Platform: PC using Chrome
    Screenshots: http://imgur.com/a/DgAx6
    Bug step-by-step Description: To be fair, I have no idea how you'd recreate it. Currently I'm in round 7 of the season, as you can see from the screenshots I have quite some goal scorers in the first rounds. But as of a couple of days ago the goals stats have dissapeared. I would not know how I did this, sorry for that.


  • Login: glannestino
    Slot 1
    League number: (not manadatory if you don't know how to find it)
    Date & Time of the bug: It started at 23-01-2017
    Platform: Website PC
    Screenshots:
    Bug step-by-step Description: I always look who scores the most goals in my team, the others i sell, but i can't see anymore who's my topscoorder, because they are all down to zero.

    ***For bugs related with the full website and Facebook versions, please add:
    •Browser: modzilla firefox

  • English Moderator

    @Maylene_NL For what do you apologise my friend? You have done nothing wrong.
    You just have a bug on your game and we will kill it soon enough. Haha. Cheer up mate . :smile:
    All is good and your bug report is a great help. Thanks so much ! :thumbsup_tone2:

  • English Moderator

    @van-Wetten_NL Thank you for your report Mr. van Wetten :relaxed:

    But could you please provide us with some kind of screen shots too? It would really help us a lot. I need them to forward your bug report.

    Thank you in advance . :handshake_tone2:


  • @SUPERNOVA-8

    Login; Wouter Smidt
    Account; Slot 1
    League nummer; unknown
    Date & time of the bug; somewhere between 20-01-17 and 21-01-17
    Platform; iPhone app
    Screenshots; added, Rashford scored 3 goals in a match and profile shows 0 goals in total, scored over 100 goals and no one in the topscorers list
    Bug step by step; No specific actions were taken, wanted to alter my team for the next match and all the goals and assists were gone.
    4_1485240009715_IMG_1441.PNG 3_1485240009715_IMG_1440.PNG 2_1485240009715_IMG_1439.PNG 1_1485240009715_IMG_1438.PNG 0_1485240009713_IMG_1437.PNG


  • Login: svenschelfaut
    Account: Slot 1 (Villarreal)
    Date & Time of the bug: 23/01 +/- 19u30
    Platform: All platforms
    Description: All goals disappeared and I had a topscorer ready! Please bring my goals back or give me boss coins!


  • @SUPERNOVA-8 said in Scored Goals Missing:

    How we fill in a bug report template :

    :small_orange_diamond: All bugs should be reported using the following basic guidelines.

    Login: wouter4978
    Account: Slot1
    League number: (not manadatory if you don't know how to find it)
    Date & Time of the bug: 21/1/17
    Platform: iPhone App
    Screenshots: (Full screen - URL and time should be presented)
    Bug step-by-step Description: the player Toivonen already scored 7 times, but when I looked for his name in the goalscorers list on the 23th of january, I noticed he had only scored 5 times (2 goals on the 22nd and 3 goals on the 23th)

    ***For bugs related with the full website and Facebook versions, please add:

    • Browser:

    ***For bugs related with the Android App and iOS App versions, please add:

    • App Version: 4.1.8 updated on the 18/1/17
    • Brand/type device: iPhone 5s
    • OSM version: latest version

  • Login: omhoog c2
    Account: Slot2
    League number: 5166388
    Date & Time of the bug: 22-1-2017 / 23-1-2017
    Platform: Website PC/Mobile, Facebook, iPhone App,
    Screenshots: (Full screen - URL and time should be presented)
    Bug step-by-step Description: Scored more than 60 goals with Bayer Leverkussen. When i checked my squad, all the goals and assists vanished . Also on the stats screen. How is this possible?
    Please fix this bug. Thanks in advance,

    Tom

    Device: Iphone 5s
    Osm version: newest

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  • English Moderator

    Thank you guys for your posts - reports. :smiley:
    I will forward them today so that we can start fixing this bug and get your lovely goals back on your statistics. :wink:


  • Login: rreinders
    Account: Slot1
    League number: ?
    Date & Time of the bug: 22-1-2017 / 23-1-2017
    Platform: Website PC and Mobile android.
    Screenshots: (Full screen - URL and time should be presented)
    Bug step-by-step Description: Scored more than 73 goals with Leeds United. When i checked my squad, all the goals and assists vanished . Also on the stats screen. How is this possible?
    Could you fix this bug. Thanks,

    Remco


  • @SUPERNOVA-8 Thanks!

  • English Moderator

    @JeffreyvanEyden_NL said in Scored Goals Missing:

    Bug step-by-step Description: ( I Have scored 60 goals with AC Milan, i was in the topscores list with 4 guys on top. and now its al gone. How is that possible ? for sure Niang was on top, also with Benzema/Cavani and Bacca

    So Jeffrey ...Any chance of getting a couple of screen shots from you? As I explained to you or as you can see from our fellow managers's posts? I really need them for your bug report mate. Thanks . :wink:

  • English Moderator

    @van-Wetten_NL said in Scored Goals Missing:

    Bug step-by-step Description: I always look who scores the most goals in my team, the others i sell, but i can't see anymore who's my topscoorder, because they are all down to zero.

    Yes we are aware of this my friend. But surely you can view from the results of your so far played matches the list of your players that had scored goals for your team. May I please have your screen shots to complete your bug report? Thank you in advance. :wink:

  • English Moderator

    @Wouter4978_NL Same here. Thank you for your report my friend but where are your screen shots? :confused:

    C'mon you guys...We're losing time here. :disappointed: Please try to post your bug reports as more accurate and complete as possible. It's for the best of all of us. Thank you once again for your feedback. :thumbsup_tone2:

  • English Moderator

    @FC-Soccer_NL You're welcome buddy. :smile:
    But what are you thanking me for? You haven't posted any report here yet. Right? :blush:

  • English Moderator

    @Jos-Da-Boss_NL Give you back Boss coins? :astonished: Nice try Jos! :laughing:

    Could you please complete your bug report and post some screen shots too? Asap please!
    This way we get to fix the bug and you'll get your scored goals back for your league's stats Boss. :wink:

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